Postal Service Information and Contacts
Do you need information? Try these handy links:
General Information on Postal Service products and services: click here.
Postal Service guide to mailing services: click here.
For answers to frequently asked questions and customer service help: click here.
Do you have a service problem? Here are four ways to have your issue addressed by the Postal Service:
1) 1-800-ASK-USPS: Postal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive.
2) Local Post Office: Local postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. If problems occur, they are in the best position to investigate the issue and fix the problem.
To locate the post office nearest you: click here.
3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems.
To find your local District Consumer and Industry Affairs Office: click here.
4) Postal Headquarters Consumer and Industry Affairs: Finally, you can go right to the top. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints.
By email: click here.
By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601