Information for Postal Consumers

The Postal Service is a basic and fundamental service provided to the people by their government. Through its oversight of the Postal Service, the Postal Regulatory Commission promotes that goal and strives to ensure that every consumer receives appropriate and effective postal services. The following links provide quick and convenient access to basic consumer information and tools that may assist consumers in obtaining the best possible service from both the Commission and the Postal Service.

• Contact the Postal Regulatory Commission (PRC)
• Contact the US Postal Service (USPS)
• Request PRC Assistance with a Postal Service Issue or Problem
• Guide to Consumer Complaints and Rate or Service Inquiries
• Template for Consumer Complaint
• Participate in a Proceeding (Docket) Pending before the Commission
• Monthly USPS Reports on Rate and Service Inquiries
• PRC Frequently Asked Questions (FAQ)
• PRC Public Inquiry Logs
• Post Office Closing Appeal Rights