Contact the Postal Regulatory Commission
Washington, DC 20268-0001
SEEKING HELP FOR A LOCAL POSTAL PROBLEM?
To ensure the continuity of the Commission’s mission and safety of its workforce, the Commission has temporarily suspended on-site operation due to the impact of COVID-19. The Commission is fully operational and conducting all business as normal from remote workstations. Due to agency offsite working status, responses may be delayed. Please do not send any hard copy mail or fax anything to the Commission. Please scan documents and email to firstname.lastname@example.org.
1-800-ASK-USPSPostal call center employees can answer most questions. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns.
LOCAL POST OFFICELocal postmasters are responsible for ensuring that their customers receive prompt and efficient delivery and retail services. If problems occur, they are in the best position to investigate the issue and fix the problem.
LOCAL POSTAL CONSUMER AND INDUSTRY AFFAIRS OFFICEIf you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service issues.