# UPDW_DEV_HDREM3

AUDIT_TRAIL:
Wednesday, December 06, 2000 10:23:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 1:26:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 1:26:05 PM Closed           murraym                          Wednesday, December 06, 2000 10:23:01 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:23:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 12:04:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 12:04:45 PM Closed           murraym                          Wednesday, December 06, 2000 10:23:08 AM


AUDIT_TRAIL:
Monday, December 04, 2000 9:52:09 AM  dorszte            Details changed.        Item Affected changed from "Select order options" to "Upload lists" Monday, December 04, 2000 10:16:37 AM  dorszte            Short Description changed. Monday, December 04, 2000 12:07:28 PM  dorszte            Status changed from "Pending" to "Resolved" Wednesday, December 06, 2000 10:24:04 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
problems uploading mailing lists and docs

STATUS_HISTORY:
New              dorszte                          Monday, December 04, 2000 9:48:18 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Monday, December 04, 2000 9:48:18 AM Reassign                                           Escalated                                          Resolved         dorszte                          Monday, December 04, 2000 12:07:28 PM Closed           murraym                          Wednesday, December 06, 2000 10:24:04 AM


AUDIT_TRAIL:
Monday, December 04, 2000 12:11:27 PM  kulasikj            Status changed from "WorkInProgress" to "Resolved" Wednesday, December 06, 2000 10:24:05 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 9:40:17 AM Assigned                                           WorkInProgress   kulasikj                         Monday, December 04, 2000 9:40:17 AM Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 12:11:27 PM Closed           murraym                          Wednesday, December 06, 2000 10:24:05 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:23:09 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 11:49:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 11:49:53 AM Closed           murraym                          Wednesday, December 06, 2000 10:23:09 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:24:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, December 04, 2000 9:55:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, December 04, 2000 9:55:56 AM Closed           murraym                          Wednesday, December 06, 2000 10:24:03 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:22:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 2:06:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 2:06:11 PM Closed           murraym                          Wednesday, December 06, 2000 10:22:57 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:27 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Monday, December 04, 2000 2:32:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Monday, December 04, 2000 2:32:55 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:27 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:25 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
What are your printer policies, and what does a printed sample look like?

STATUS_HISTORY:
New              dorszte                          Monday, December 04, 2000 2:34:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Monday, December 04, 2000 2:34:50 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:25 AM


AUDIT_TRAIL:
Monday, December 04, 2000 4:06:55 PM  kulasikj            Details changed. Tuesday, December 05, 2000 8:14:24 AM  kulasikj            Status changed from "Pending" to "Resolved" Tuesday, December 05, 2000 8:35:28 AM  parkerpj            Status changed from "Resolved" to "Pending" Tuesday, December 05, 2000 9:38:20 AM  kulasikj            Status changed from "Pending" to "Resolved" Wednesday, December 06, 2000 10:04:13 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 3:57:21 PM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Tuesday, December 05, 2000 8:35:28 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 05, 2000 9:38:20 AM Closed           murraym                          Wednesday, December 06, 2000 10:04:13 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:11 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Monday, December 04, 2000 5:59:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, December 04, 2000 5:59:37 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:11 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, December 04, 2000 8:23:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, December 04, 2000 8:23:10 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:08 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, December 04, 2000 9:19:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, December 04, 2000 9:19:21 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:02 AM


AUDIT_TRAIL:
Tuesday, December 05, 2000 10:23:07 AM  parkerpj            Status changed from "Pending" to "Resolved" Wednesday, December 06, 2000 10:04:19 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, December 04, 2000 3:07:46 PM Assigned                                           WorkInProgress                                     Pending          collador                         Monday, December 04, 2000 3:07:46 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, December 05, 2000 10:23:07 AM Closed           murraym                          Wednesday, December 06, 2000 10:04:19 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:04:24 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 2:42:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 04, 2000 2:42:41 PM Closed           murraym                          Wednesday, December 06, 2000 10:04:24 AM


AUDIT_TRAIL:
Tuesday, December 05, 2000 3:47:18 PM  morsteinj            Assigned-to Individual changed from "kulasikj" to "morsteinj"        Status changed from "Resolved" to "WorkInProgress" Wednesday, December 06, 2000 1:06:16 PM  morsteinj            Status changed from "WorkInProgress" to "Resolved" Thursday, December 07, 2000 7:50:28 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 04, 2000 2:23:26 PM Assigned                                           WorkInProgress   morsteinj                        Tuesday, December 05, 2000 3:47:18 PM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 06, 2000 1:06:16 PM Closed           murraym                          Thursday, December 07, 2000 7:50:28 AM


AUDIT_TRAIL:
Monday, December 04, 2000 8:09:29 PM  matyasa            Case type changed from "Problem" to "Request"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Promotion"        Short Description changed. Monday, December 04, 2000 8:25:25 PM  matyasa            Status changed from "New" to "WorkInProgress" Monday, December 04, 2000 8:28:46 PM  matyasa            Status changed from "WorkInProgress" to "Pending" Tuesday, December 05, 2000 8:50:27 AM  murraym            Assigned-to Individual changed from "" to "matyasa"

STATUS_HISTORY:
New              matyasa                          Monday, December 04, 2000 7:45:46 PM Assigned                                           WorkInProgress   matyasa                          Monday, December 04, 2000 8:25:25 PM Pending          matyasa                          Monday, December 04, 2000 8:28:46 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:59:31 AM  dorszte            Status changed from "WorkInProgress" to "Pending"

SHORT_DESC:
unable to delete document in Mailing Online

STATUS_HISTORY:
New              morsteinj                        Tuesday, December 05, 2000 10:24:10 AM Assigned                                           WorkInProgress   morsteinj                        Tuesday, December 05, 2000 10:24:10 AM Pending          dorszte                          Wednesday, December 06, 2000 10:59:31 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:03:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 05, 2000 9:19:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 05, 2000 9:19:09 AM Closed           murraym                          Wednesday, December 06, 2000 10:03:56 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:03:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 05, 2000 11:33:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 05, 2000 11:33:03 AM Closed           murraym                          Wednesday, December 06, 2000 10:03:54 AM


AUDIT_TRAIL:
Tuesday, December 05, 2000 12:30:57 PM  martinezm            Status changed from "Pending" to "Resolved" Wednesday, December 06, 2000 10:03:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, December 05, 2000 12:25:35 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Tuesday, December 05, 2000 12:25:35 PM Reassign                                           Escalated                                          Resolved         martinezm                        Tuesday, December 05, 2000 12:30:57 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:49 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:03:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, December 05, 2000 12:25:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, December 05, 2000 12:25:18 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:50 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:09 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Tuesday, December 05, 2000 10:50:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, December 05, 2000 10:50:08 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:26 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 1:34:52 PM  blankjw            Status changed from "WorkInProgress" to "Resolved" Wednesday, December 06, 2000 2:03:44 PM  kulasikj            Status changed from "Resolved" to "Pending" Wednesday, December 06, 2000 2:49:08 PM  murraym            Status changed from "Pending" to "Resolved" Wednesday, December 06, 2000 2:49:51 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 05, 2000 7:27:34 PM Assigned                                           WorkInProgress   blankjw                          Tuesday, December 05, 2000 7:27:34 PM Pending          kulasikj                         Wednesday, December 06, 2000 2:03:44 PM Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, December 06, 2000 2:49:08 PM Closed           murraym                          Wednesday, December 06, 2000 2:49:51 PM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:03:47 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
customer called about pricing, uploading documents

STATUS_HISTORY:
New              morsteinj                        Tuesday, December 05, 2000 12:32:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, December 05, 2000 12:32:07 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:47 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:03:46 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 05, 2000 12:55:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 05, 2000 12:55:09 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:46 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:24 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 05, 2000 2:36:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 05, 2000 2:36:35 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:41 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 3:38:29 PM  blankjw            Status changed from "WorkInProgress" to "Resolved" Friday, December 08, 2000 7:37:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 05, 2000 1:33:40 PM Assigned                                           WorkInProgress   blankjw                          Tuesday, December 05, 2000 1:33:40 PM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, December 07, 2000 3:38:29 PM Closed           murraym                          Friday, December 08, 2000 7:37:21 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, December 05, 2000 4:22:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 05, 2000 4:22:43 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:35 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:17 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Wants to know if she can do a pre-made advertisement

STATUS_HISTORY:
New              mackertj                         Tuesday, December 05, 2000 4:23:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 05, 2000 4:23:41 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:34 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:16 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, December 05, 2000 4:29:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, December 05, 2000 4:29:54 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:33 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 10:02:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, December 05, 2000 4:58:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, December 05, 2000 4:58:27 PM Closed           murraym                          Wednesday, December 06, 2000 10:03:32 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 9:57:04 AM  murraym            Status changed from "New" to "Resolved" Wednesday, December 06, 2000 10:02:01 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Selected spot color for a blk and white doc

STATUS_HISTORY:
New              murraym                          Wednesday, December 06, 2000 9:42:08 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, December 06, 2000 9:57:04 AM Closed           murraym                          Wednesday, December 06, 2000 10:03:19 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:16 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
MOL Overview/ Return envelopes,postcard?/parment option?/Pricing

STATUS_HISTORY:
New              kulasikj                         Wednesday, December 06, 2000 1:36:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, December 06, 2000 1:36:40 PM Closed           murraym                          Thursday, December 07, 2000 7:50:16 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 10:40:22 AM  collador            Status changed from "Pending" to "Resolved" Friday, December 08, 2000 7:37:20 AM  murraym            Status changed from "Resolved" to "Closed"

ITEM_SPECIFICS:
Does not look like original document, fonts and margins

STATUS_HISTORY:
New              collador                         Wednesday, December 06, 2000 3:37:54 PM Assigned                                           WorkInProgress                                     Pending          collador                         Wednesday, December 06, 2000 3:37:54 PM Reassign                                           Escalated                                          Resolved         collador                         Thursday, December 07, 2000 10:40:22 AM Closed           murraym                          Friday, December 08, 2000 7:37:20 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:17 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
help customers correct non-standardize addresss.

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 06, 2000 1:36:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 06, 2000 1:36:13 PM Closed           murraym                          Thursday, December 07, 2000 7:50:17 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Wednesday, December 06, 2000 11:30:51 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, December 06, 2000 11:30:51 AM Closed           murraym                          Thursday, December 07, 2000 7:50:21 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:23 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 06, 2000 11:04:18 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 06, 2000 11:04:18 AM Closed           murraym                          Thursday, December 07, 2000 7:50:23 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:07 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, December 06, 2000 3:43:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, December 06, 2000 3:43:26 PM Closed           murraym                          Thursday, December 07, 2000 7:50:07 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:05 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Wednesday, December 06, 2000 3:48:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, December 06, 2000 3:48:20 PM Closed           murraym                          Thursday, December 07, 2000 7:50:05 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Wednesday, December 06, 2000 4:41:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, December 06, 2000 4:41:46 PM Closed           murraym                          Thursday, December 07, 2000 7:50:02 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Wednesday, December 06, 2000 5:55:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Wednesday, December 06, 2000 5:55:49 PM Closed           murraym                          Thursday, December 07, 2000 7:50:00 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:49:48 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, December 06, 2000 9:49:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, December 06, 2000 9:49:50 PM Closed           murraym                          Thursday, December 07, 2000 7:49:48 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:49:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, December 06, 2000 10:04:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, December 06, 2000 10:04:34 PM Closed           murraym                          Thursday, December 07, 2000 7:49:45 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:49:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, December 06, 2000 9:46:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, December 06, 2000 9:46:00 PM Closed           murraym                          Thursday, December 07, 2000 7:49:49 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:49:52 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, December 06, 2000 7:52:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, December 06, 2000 7:52:50 PM Closed           murraym                          Thursday, December 07, 2000 7:49:52 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 7:50:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Wednesday, December 06, 2000 4:55:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, December 06, 2000 4:55:20 PM Closed           murraym                          Thursday, December 07, 2000 7:50:01 AM


SHORT_DESC:
handle higher quantities such as 25M to 75M?

STATUS_HISTORY:
New              dorszte                          Thursday, December 07, 2000 7:56:26 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Thursday, December 07, 2000 7:56:26 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:17 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 07, 2000 8:48:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 07, 2000 8:48:54 AM Closed           murraym                          Friday, December 08, 2000 7:37:17 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:13 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, December 07, 2000 10:34:25 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 07, 2000 10:34:25 AM Closed           murraym                          Friday, December 08, 2000 7:37:13 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 07, 2000 12:06:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 07, 2000 12:06:25 PM Closed           murraym                          Friday, December 08, 2000 7:37:08 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:07 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 07, 2000 12:36:17 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 07, 2000 12:36:17 PM Closed           murraym                          Friday, December 08, 2000 7:37:07 AM


AUDIT_TRAIL:
Thursday, December 07, 2000 1:33:22 PM  martinezm            Status changed from "Pending" to "Resolved" Thursday, December 07, 2000 3:15:42 PM  martinezm            Status changed from "Resolved" to "Pending" Thursday, December 07, 2000 3:17:06 PM  martinezm            Status changed from "Pending" to "Resolved" Friday, December 08, 2000 7:37:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Thursday, December 07, 2000 1:29:54 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Thursday, December 07, 2000 3:15:42 PM Reassign                                           Escalated                                          Resolved         martinezm                        Thursday, December 07, 2000 3:17:06 PM Closed           murraym                          Friday, December 08, 2000 7:37:03 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:36:59 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 07, 2000 3:09:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 07, 2000 3:09:45 PM Closed           murraym                          Friday, December 08, 2000 7:36:59 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:36:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 07, 2000 3:37:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 07, 2000 3:37:34 PM Closed           murraym                          Friday, December 08, 2000 7:36:56 AM


SHORT_DESC:
System hangs when she selects address list

STATUS_HISTORY:
New              kulasikj                         Thursday, December 07, 2000 12:12:59 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Thursday, December 07, 2000 12:12:59 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, December 07, 2000 12:59:17 PM  morsteinj            Status changed from "Resolved" to "Pending" Thursday, December 07, 2000 12:59:36 PM  morsteinj            Assigned-to Individual changed from "mackertj" to "morsteinj" Friday, December 08, 2000 9:10:59 AM  collador            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              mackertj                         Thursday, December 07, 2000 11:51:04 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, December 07, 2000 12:59:17 PM Reassign                                           Escalated                                          Resolved         collador                         Friday, December 08, 2000 9:10:59 AM Closed


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:10 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, December 07, 2000 11:19:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 07, 2000 11:19:50 AM Closed           murraym                          Friday, December 08, 2000 7:37:10 AM


AUDIT_TRAIL:
Friday, December 08, 2000 7:37:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, December 07, 2000 10:04:16 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 07, 2000 10:04:16 AM Closed           murraym                          Friday, December 08, 2000 7:37:15 AM


AUDIT_TRAIL:
Wednesday, December 06, 2000 4:47:41 PM  kulasikj            Details changed. Wednesday, December 06, 2000 4:48:13 PM  kulasikj            Details changed. Wednesday, December 06, 2000 7:07:17 PM  blankjw            Category changed from "PO Online" to "MOL"        Item Affected changed from "Other" to "Mail preparation"        Short Description changed.        Status changed from "New" to "WorkInProgress" Thursday, December 07, 2000 7:51:58 AM  kulasikj            Details changed. Thursday, December 07, 2000 9:21:57 AM  kulasikj            Details changed. Friday, December 08, 2000 7:48:10 AM  murraym            Assigned-to Individual changed from "" to "kulasikj" Friday, December 08, 2000 1:24:56 PM  dorszte            Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              kulasikj                         Wednesday, December 06, 2000 4:33:34 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, December 06, 2000 7:07:17 PM Pending          dorszte                          Friday, December 08, 2000 1:24:56 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, December 08, 2000 12:20:35 PM  morsteinj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed.        Status changed from "New" to "Pending" Friday, December 08, 2000 1:17:49 PM  morsteinj            Assigned-to Individual changed from "" to "morsteinj"

STATUS_HISTORY:
New              morsteinj                        Friday, December 08, 2000 12:16:26 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, December 08, 2000 12:20:35 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 08, 2000 4:16:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              morsteinj                        Friday, December 08, 2000 2:34:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, December 08, 2000 2:34:52 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 08, 2000 3:38:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 08, 2000 3:38:44 PM Closed


AUDIT_TRAIL:
Friday, December 08, 2000 4:25:31 PM  martinezm            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Friday, December 08, 2000 4:23:31 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Friday, December 08, 2000 4:23:31 PM Reassign                                           Escalated                                          Resolved         martinezm                        Friday, December 08, 2000 4:25:31 PM Closed


AUDIT_TRAIL:
Friday, December 08, 2000 8:32:11 PM  blankjw            Details changed.        Status changed from "New" to "WorkInProgress" Friday, December 08, 2000 9:20:23 PM  blankjw            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              blankjw                          Friday, December 08, 2000 6:32:10 PM Assigned                                           WorkInProgress   blankjw                          Friday, December 08, 2000 8:32:11 PM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 08, 2000 9:20:23 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 08, 2000 7:12:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 08, 2000 7:12:16 PM Closed


AUDIT_TRAIL:
Monday, December 11, 2000 7:58:56 AM  murraym            Status changed from "Escalated" to "Resolved"

SHORT_DESC:
Is this a live product that can be nopt used/ will the letter print in the destination city?

STATUS_HISTORY:
New              kulasikj                         Wednesday, December 06, 2000 11:16:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated        kulasikj                         Wednesday, December 06, 2000 11:16:36 AM Resolved         murraym                          Monday, December 11, 2000 7:58:56 AM Closed


SHORT_DESC:
Credit request for Mail4 job, USPS2, Job Orange10-2

STATUS_HISTORY:
New              alveloai                         Tuesday, November 28, 2000 6:41:46 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, November 28, 2000 6:41:46 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              alveloai                         Saturday, December 23, 2000 10:59:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Saturday, December 23, 2000 10:59:09 AM Closed


AUDIT_TRAIL:
Tuesday, December 26, 2000 8:04:13 PM  alveloai            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              alveloai                         Saturday, December 23, 2000 12:24:23 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Saturday, December 23, 2000 12:24:23 PM Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, December 26, 2000 8:04:13 PM Closed


AUDIT_TRAIL:
Saturday, December 23, 2000 9:43:50 PM  jhasam1a            Assigned-to Individual changed from "" to "parkerpj"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Registration"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, December 27, 2000 12:12:18 PM  collador            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              jhasam1a                         Saturday, December 23, 2000 6:08:41 PM Assigned                                           WorkInProgress                                     Pending          jhasam1a                         Saturday, December 23, 2000 9:43:50 PM Reassign                                           Escalated                                          Resolved         collador                         Wednesday, December 27, 2000 12:12:18 PM Closed


STATUS_HISTORY:
New              kulasikj                         Sunday, December 24, 2000 7:16:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, December 24, 2000 7:16:56 AM Closed


STATUS_HISTORY:
New              kulasikj                         Sunday, December 24, 2000 7:22:10 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, December 24, 2000 7:22:10 AM Closed


AUDIT_TRAIL:
Sunday, December 24, 2000 3:20:57 PM  maldonal            Status changed from "Pending" to "Resolved"

SHORT_DESC:
Will not upload: Blank Space Found In Header

STATUS_HISTORY:
New              kulasikj                         Sunday, December 24, 2000 10:56:44 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, December 24, 2000 10:56:44 AM Reassign                                           Escalated                                          Resolved         maldonal                         Sunday, December 24, 2000 3:20:57 PM Closed


STATUS_HISTORY:
New              kulasikj                         Tuesday, December 26, 2000 7:22:51 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 26, 2000 7:22:51 AM Closed


STATUS_HISTORY:
New              morsteinj                        Tuesday, December 26, 2000 7:24:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, December 26, 2000 7:24:31 AM Closed


STATUS_HISTORY:
New              maldonal                         Tuesday, December 26, 2000 5:17:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, December 26, 2000 5:17:13 PM Closed


STATUS_HISTORY:
New              sysadm                           Tuesday, December 26, 2000 4:49:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, December 26, 2000 7:41:25 PM  alveloai            Status changed from "Resolved" to "Pending" Wednesday, December 27, 2000 2:57:17 PM  morsteinj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              alveloai                         Tuesday, December 26, 2000 6:49:14 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, December 26, 2000 7:41:25 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 27, 2000 2:57:17 PM Closed


STATUS_HISTORY:
New              murraym                          Tuesday, December 26, 2000 5:23:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Tuesday, December 26, 2000 5:23:44 PM Closed


STATUS_HISTORY:
New              alveloai                         Tuesday, December 26, 2000 7:00:55 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, December 26, 2000 7:00:55 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              murraym                          Wednesday, December 27, 2000 10:45:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, December 27, 2000 10:45:36 AM Closed


STATUS_HISTORY:
New              collador                         Wednesday, December 27, 2000 10:47:59 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, December 27, 2000 10:47:59 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, December 27, 2000 11:04:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, December 27, 2000 11:04:02 AM Closed


STATUS_HISTORY:
New              alveloai                         Wednesday, December 27, 2000 10:55:39 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Wednesday, December 27, 2000 10:55:39 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, December 29, 2000 7:20:03 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 27, 2000 10:51:25 AM Assigned                                           WorkInProgress   morsteinj                        Wednesday, December 27, 2000 10:51:25 AM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, December 29, 2000 7:20:03 AM Closed


STATUS_HISTORY:
New              murraym                          Wednesday, December 27, 2000 3:46:57 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Wednesday, December 27, 2000 3:46:57 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, December 27, 2000 4:00:43 PM  murraym            Status changed from "New" to "Resolved" Thursday, December 28, 2000 6:10:30 PM  murraym            Status changed from "Resolved" to "Pending" Thursday, December 28, 2000 6:10:45 PM  murraym            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              murraym                          Wednesday, December 27, 2000 3:52:50 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, December 28, 2000 6:10:30 PM Reassign                                           Escalated                                          Resolved         murraym                          Thursday, December 28, 2000 6:10:45 PM Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, December 27, 2000 3:53:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, December 27, 2000 3:53:20 PM Closed


STATUS_HISTORY:
New              murraym                          Wednesday, December 27, 2000 4:03:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, December 27, 2000 4:44:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, December 27, 2000 4:44:36 PM Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, December 27, 2000 4:52:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, December 27, 2000 4:52:42 PM Closed


AUDIT_TRAIL:
Wednesday, December 27, 2000 6:16:31 PM  maldonal            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload document"        Short Description changed.        Status changed from "New" to "Pending" Thursday, December 28, 2000 9:30:30 AM  murraym            Assigned-to Individual changed from "" to "maldonal"

STATUS_HISTORY:
New              maldonal                         Wednesday, December 27, 2000 6:11:07 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Wednesday, December 27, 2000 6:16:31 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, December 28, 2000 1:57:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 28, 2000 1:57:00 PM Closed


STATUS_HISTORY:
New              collador                         Thursday, December 28, 2000 7:36:59 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, December 28, 2000 7:36:59 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, December 28, 2000 9:23:21 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 28, 2000 9:23:21 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, December 28, 2000 2:40:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 28, 2000 2:40:20 PM Closed


STATUS_HISTORY:
New              collador                         Thursday, December 28, 2000 2:38:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, December 28, 2000 2:38:14 PM Closed


SHORT_DESC:
Customer needed assistance to upload his list.

STATUS_HISTORY:
New              alveloai                         Thursday, December 28, 2000 3:32:51 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Thursday, December 28, 2000 3:32:51 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              alveloai                         Thursday, December 28, 2000 3:51:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 28, 2000 3:51:55 PM Closed


STATUS_HISTORY:
New              murraym                          Thursday, December 28, 2000 7:10:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, December 28, 2000 7:34:28 PM  murraym            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Thursday, December 28, 2000 7:21:07 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, December 28, 2000 7:34:28 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              mackertj                         Friday, December 29, 2000 10:46:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 29, 2000 10:46:23 AM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 29, 2000 10:58:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 29, 2000 10:58:19 AM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 29, 2000 11:08:10 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 29, 2000 11:08:10 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, December 29, 2000 4:12:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 29, 2000 4:12:57 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 29, 2000 5:12:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 29, 2000 5:12:57 PM Closed


AUDIT_TRAIL:
Friday, December 29, 2000 5:37:59 PM  blankjw            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              blankjw                          Friday, December 29, 2000 5:25:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 29, 2000 5:37:59 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 29, 2000 5:38:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 29, 2000 5:38:36 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 29, 2000 5:41:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 29, 2000 5:41:18 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, December 29, 2000 8:48:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, December 29, 2000 8:48:09 PM Closed


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:48 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Sunday, December 17, 2000 8:21:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Sunday, December 17, 2000 8:21:29 AM Closed           murraym                          Tuesday, December 19, 2000 9:42:48 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:28 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 18, 2000 10:51:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 18, 2000 10:51:20 AM Closed           murraym                          Tuesday, December 19, 2000 9:42:28 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:24 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, December 18, 2000 12:12:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, December 18, 2000 12:12:23 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:24 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, December 18, 2000 12:22:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, December 18, 2000 12:22:27 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:21 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, December 18, 2000 1:29:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, December 18, 2000 1:29:49 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:18 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, December 18, 2000 2:13:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, December 18, 2000 2:13:37 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:15 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:10 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, December 18, 2000 2:17:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, December 18, 2000 2:17:26 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:10 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:13 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, December 18, 2000 2:15:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, December 18, 2000 2:15:52 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:13 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:04 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Color option/ is there multi capibility/do colors included in doc have to match spot choosen?

STATUS_HISTORY:
New              kulasikj                         Monday, December 18, 2000 3:30:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 18, 2000 3:30:02 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:04 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:42:02 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
confirmation e-mails/ can the confirm delivery

STATUS_HISTORY:
New              kulasikj                         Monday, December 18, 2000 3:39:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 18, 2000 3:39:56 PM Closed           murraym                          Tuesday, December 19, 2000 9:42:02 AM


AUDIT_TRAIL:
Tuesday, December 19, 2000 9:41:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 18, 2000 3:54:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 18, 2000 3:54:04 PM Closed           murraym                          Tuesday, December 19, 2000 9:41:57 AM


STATUS_HISTORY:
New              dorszte                          Tuesday, December 19, 2000 7:03:32 AM Assigned                                           WorkInProgress   dorszte                          Tuesday, December 19, 2000 7:03:32 AM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, December 19, 2000 12:08:30 PM  morsteinj            Case type changed from "Problem" to "Question"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload document"        Short Description changed.        Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Tuesday, December 19, 2000 11:09:28 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, December 19, 2000 12:08:30 PM Closed


STATUS_HISTORY:
New              mackertj                         Tuesday, December 19, 2000 3:56:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 19, 2000 3:56:55 PM Closed


STATUS_HISTORY:
New              dorszte                          Tuesday, December 19, 2000 12:31:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, December 19, 2000 12:31:13 PM Closed


STATUS_HISTORY:
New              mackertj                         Tuesday, December 19, 2000 4:50:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 19, 2000 4:50:00 PM Closed


STATUS_HISTORY:
New              alveloai                         Tuesday, December 19, 2000 9:57:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, December 19, 2000 9:57:56 PM Closed


STATUS_HISTORY:
New              alveloai                         Tuesday, December 19, 2000 4:32:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, December 19, 2000 4:32:29 PM Closed


SHORT_DESC:
Questions about printing pages in different formats

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 20, 2000 11:24:26 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Wednesday, December 20, 2000 11:24:26 AM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, December 20, 2000 11:23:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, December 20, 2000 11:23:19 AM Closed


STATUS_HISTORY:
New              mackertj                         Wednesday, December 20, 2000 12:33:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, December 20, 2000 12:33:57 PM Closed


AUDIT_TRAIL:
Thursday, December 21, 2000 10:18:58 AM  murraym            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Map list"        Short Description changed. Thursday, December 21, 2000 5:25:19 PM  murraym            Status changed from "New" to "Pending" Thursday, December 21, 2000 8:52:29 PM  alveloai            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              murraym                          Wednesday, December 20, 2000 4:02:04 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, December 21, 2000 5:25:19 PM Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 21, 2000 8:52:29 PM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, December 20, 2000 1:12:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 20, 2000 1:12:03 PM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, December 20, 2000 1:19:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 20, 2000 1:19:04 PM Closed


AUDIT_TRAIL:
Wednesday, December 20, 2000 3:32:05 PM  kulasikj            Status changed from "Resolved" to "Pending" Thursday, December 21, 2000 2:56:14 PM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Wednesday, December 20, 2000 1:28:16 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, December 20, 2000 3:32:05 PM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 21, 2000 2:56:14 PM Closed


AUDIT_TRAIL:
Wednesday, December 20, 2000 1:50:14 PM  martinezm            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Wednesday, December 20, 2000 1:46:41 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Wednesday, December 20, 2000 1:46:41 PM Reassign                                           Escalated                                          Resolved         martinezm                        Wednesday, December 20, 2000 1:50:14 PM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, December 21, 2000 7:24:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 21, 2000 7:24:53 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, December 21, 2000 8:15:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 21, 2000 8:15:35 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, December 21, 2000 7:27:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 21, 2000 7:27:03 AM Closed


AUDIT_TRAIL:
Thursday, December 21, 2000 9:14:25 AM  kulasikj            Status changed from "Resolved" to "Pending" Friday, December 22, 2000 10:12:23 AM  mackertj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 21, 2000 8:58:03 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Thursday, December 21, 2000 9:14:25 AM Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 22, 2000 10:12:23 AM Closed


STATUS_HISTORY:
New              dorszte                          Thursday, December 21, 2000 9:18:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, December 21, 2000 9:18:36 AM Closed


SHORT_DESC:
Inquiring about price and Access Capabilities

STATUS_HISTORY:
New              mackertj                         Thursday, December 21, 2000 10:17:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 21, 2000 10:17:26 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, December 21, 2000 12:41:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 21, 2000 12:41:41 PM Closed


AUDIT_TRAIL:
Sunday, December 24, 2000 1:25:55 PM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 21, 2000 2:13:02 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Thursday, December 21, 2000 2:13:02 PM Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, December 24, 2000 1:25:55 PM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, December 21, 2000 2:21:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 21, 2000 2:21:27 PM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, December 21, 2000 5:28:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 21, 2000 5:28:07 PM Closed


STATUS_HISTORY:
New              alveloai                         Thursday, December 21, 2000 4:16:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 21, 2000 4:16:50 PM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, December 21, 2000 4:23:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, December 21, 2000 4:23:01 PM Closed


STATUS_HISTORY:
New              alveloai                         Thursday, December 21, 2000 7:55:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 21, 2000 7:55:47 PM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, December 21, 2000 6:48:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, December 21, 2000 6:48:44 PM Closed


AUDIT_TRAIL:
Friday, December 22, 2000 5:17:27 PM  murraym            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              maldonal                         Thursday, December 21, 2000 5:38:16 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Thursday, December 21, 2000 5:38:16 PM Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 22, 2000 5:17:27 PM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, December 21, 2000 4:51:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 21, 2000 4:51:08 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, December 22, 2000 10:57:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 22, 2000 10:57:50 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, December 22, 2000 3:08:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 22, 2000 3:08:11 PM Closed


AUDIT_TRAIL:
Friday, December 22, 2000 3:41:45 PM  murraym            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Friday, December 22, 2000 3:37:40 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Friday, December 22, 2000 3:41:45 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              murraym                          Friday, December 22, 2000 6:25:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 22, 2000 6:25:37 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 22, 2000 6:51:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 22, 2000 6:51:49 PM Closed


AUDIT_TRAIL:
Friday, December 22, 2000 8:08:19 PM  murraym            Assigned-to Individual changed from "maldonal" to "murraym"        Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              murraym                          Friday, December 22, 2000 7:15:58 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Friday, December 22, 2000 7:15:58 PM Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 22, 2000 8:08:19 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 22, 2000 7:48:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 22, 2000 7:48:27 PM Closed


AUDIT_TRAIL:
Monday, December 11, 2000 2:28:49 PM  blankjw            Short Description changed.        Status changed from "WorkInProgress" to "Resolved" Friday, December 15, 2000 5:04:29 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Saturday, December 09, 2000 5:22:20 PM Assigned                                           WorkInProgress   jhasam1a                         Saturday, December 09, 2000 5:22:20 PM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, December 11, 2000 2:28:49 PM Closed           blankjw                          Friday, December 15, 2000 5:04:29 AM


AUDIT_TRAIL:
Saturday, December 09, 2000 10:38:04 PM  jhasam1a            Assigned-to Individual changed from "" to "blankjw"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Product information"        Priority changed from "Low" to "Medium"        Short Description changed.        Status changed from "New" to "WorkInProgress" Tuesday, December 12, 2000 11:46:23 AM  blankjw            Details changed.        Item Affected changed from "Product information" to "Price confirmation/ submit"        Short Description changed.        Status changed from "WorkInProgress" to "Pending" Thursday, December 14, 2000 5:40:33 PM  blankjw            Status changed from "Pending" to "Resolved" Friday, December 15, 2000 5:04:28 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Saturday, December 09, 2000 10:25:57 PM Assigned                                           WorkInProgress   jhasam1a                         Saturday, December 09, 2000 10:38:04 PM Pending          blankjw                          Tuesday, December 12, 2000 11:46:23 AM Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, December 14, 2000 5:40:33 PM Closed           blankjw                          Friday, December 15, 2000 5:04:28 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Sunday, December 10, 2000 6:52:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Sunday, December 10, 2000 6:52:22 PM Closed           blankjw                          Friday, December 15, 2000 5:03:56 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:54 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Sunday, December 10, 2000 6:56:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Sunday, December 10, 2000 6:56:19 PM Closed           blankjw                          Friday, December 15, 2000 5:03:54 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:04:03 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, December 10, 2000 10:37:07 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, December 10, 2000 10:37:07 AM Closed           blankjw                          Friday, December 15, 2000 5:04:03 AM


AUDIT_TRAIL:
Monday, December 11, 2000 11:43:38 AM  murraym            Item Affected changed from "How-to information" to "Other inquiry" Monday, December 11, 2000 3:58:24 PM  murraym            Assigned-to Individual changed from "mackertj" to "murraym"        Status changed from "Resolved" to "Pending"

STATUS_HISTORY:
New              mackertj                         Monday, December 11, 2000 9:57:18 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Monday, December 11, 2000 3:58:24 PM Reassign                                           Escalated                                          Resolved         mackertj                         Monday, December 11, 2000 9:57:18 AM Closed


AUDIT_TRAIL:
Tuesday, December 12, 2000 8:17:40 AM  dorszte            Status changed from "Pending" to "Resolved" Friday, December 15, 2000 5:03:45 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, December 11, 2000 8:40:12 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, December 11, 2000 8:40:12 AM Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, December 12, 2000 8:17:40 AM Closed           blankjw                          Friday, December 15, 2000 5:03:44 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:40 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, December 11, 2000 9:59:38 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, December 11, 2000 9:59:38 AM Closed           blankjw                          Friday, December 15, 2000 5:03:40 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:39 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, December 11, 2000 10:13:06 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, December 11, 2000 10:13:06 AM Closed           blankjw                          Friday, December 15, 2000 5:03:39 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:26 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, December 11, 2000 2:07:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, December 11, 2000 2:07:22 PM Closed           blankjw                          Friday, December 15, 2000 5:03:26 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:36 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Unable to remove list/can new lists be used with old merge docs.?

STATUS_HISTORY:
New              kulasikj                         Monday, December 11, 2000 10:46:07 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 11, 2000 10:46:07 AM Closed           blankjw                          Friday, December 15, 2000 5:03:36 AM


AUDIT_TRAIL:
Monday, December 11, 2000 3:29:24 PM  martinezm            Status changed from "New" to "Resolved" Friday, December 15, 2000 5:03:03 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, December 11, 2000 3:26:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Monday, December 11, 2000 3:29:24 PM Closed           blankjw                          Friday, December 15, 2000 5:03:03 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:29 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can I calculate cost and mail a box using the service

STATUS_HISTORY:
New              kulasikj                         Monday, December 11, 2000 12:54:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, December 11, 2000 12:54:52 PM Closed           blankjw                          Friday, December 15, 2000 5:03:29 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:02:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, December 11, 2000 4:56:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, December 11, 2000 4:56:02 PM Closed           blankjw                          Friday, December 15, 2000 5:02:56 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:03:01 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, December 11, 2000 3:34:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, December 11, 2000 3:34:11 PM Closed           blankjw                          Friday, December 15, 2000 5:03:01 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:02:51 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Monday, December 11, 2000 6:26:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Monday, December 11, 2000 6:26:13 PM Closed           blankjw                          Friday, December 15, 2000 5:02:51 AM


STATUS_HISTORY:
New              dorszte                          Tuesday, December 12, 2000 7:03:59 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Tuesday, December 12, 2000 7:03:59 AM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              dorszte                          Tuesday, December 12, 2000 7:37:07 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Tuesday, December 12, 2000 7:37:07 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, December 15, 2000 5:02:40 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, December 12, 2000 8:20:04 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, December 12, 2000 8:20:04 AM Closed           blankjw                          Friday, December 15, 2000 5:02:40 AM


AUDIT_TRAIL:
Tuesday, December 12, 2000 11:46:27 AM  martinezm            Status changed from "Pending" to "Resolved" Friday, December 15, 2000 5:02:25 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, December 12, 2000 11:42:33 AM Assigned                                           WorkInProgress                                     Pending          martinezm                        Tuesday, December 12, 2000 11:42:33 AM Reassign                                           Escalated                                          Resolved         martinezm                        Tuesday, December 12, 2000 11:46:27 AM Closed           blankjw                          Friday, December 15, 2000 5:02:25 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:02:21 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, December 12, 2000 11:59:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 12, 2000 11:59:12 AM Closed           blankjw                          Friday, December 15, 2000 5:02:21 AM


AUDIT_TRAIL:
Friday, December 15, 2000 5:02:18 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Tuesday, December 12, 2000 12:17:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Tuesday, December 12, 2000 12:17:09 PM Closed           blankjw                          Friday, December 15, 2000 5:02:18 AM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:11:01 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, December 12, 2000 1:24:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, December 12, 2000 1:24:01 PM Closed           blankjw                          Thursday, December 14, 2000 11:11:01 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:11:00 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, December 12, 2000 1:36:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, December 12, 2000 1:36:31 PM Closed           blankjw                          Thursday, December 14, 2000 11:11:00 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:11:03 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 12, 2000 1:11:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 12, 2000 1:11:33 PM Closed           blankjw                          Thursday, December 14, 2000 11:11:03 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:18 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Tuesday, December 12, 2000 8:56:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         jhasam1a                         Tuesday, December 12, 2000 8:56:51 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:18 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:22 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 12, 2000 8:28:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, December 12, 2000 8:28:44 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:22 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 3:52:41 PM  alveloai            Status changed from "Pending" to "Resolved" Thursday, December 14, 2000 11:10:25 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, December 12, 2000 8:15:53 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, December 12, 2000 8:15:53 PM Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 3:52:41 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:25 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:29 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 12, 2000 7:50:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, December 12, 2000 7:50:14 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:29 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:28 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 12, 2000 7:51:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, December 12, 2000 7:51:36 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:28 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:57 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, December 12, 2000 2:11:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, December 12, 2000 2:11:16 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:57 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:56 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
received blank blank at the bottom of mailing list

STATUS_HISTORY:
New              morsteinj                        Tuesday, December 12, 2000 2:18:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, December 12, 2000 2:18:14 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:56 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:53 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 12, 2000 2:39:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 12, 2000 2:39:13 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:53 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, December 12, 2000 3:25:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, December 12, 2000 3:25:15 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:51 PM


AUDIT_TRAIL:
Tuesday, December 12, 2000 3:35:00 PM  martinezm            Status changed from "New" to "Resolved" Thursday, December 14, 2000 11:10:49 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, December 12, 2000 3:27:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Tuesday, December 12, 2000 3:35:00 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:49 PM


AUDIT_TRAIL:
Wednesday, December 13, 2000 4:41:55 PM  blankjw            Details changed.        Item Affected changed from "Other inquiry" to "Upload document"        Short Description changed.

STATUS_HISTORY:
New              mackertj                         Tuesday, December 12, 2000 5:11:47 PM Assigned                                           WorkInProgress                                     Pending          mackertj                         Tuesday, December 12, 2000 5:11:47 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:32 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, December 12, 2000 7:45:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, December 12, 2000 7:45:43 PM Closed           blankjw                          Thursday, December 14, 2000 11:10:32 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:10:02 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 13, 2000 10:18:45 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 13, 2000 10:18:45 AM Closed           blankjw                          Thursday, December 14, 2000 11:10:02 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:58 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Info on software to use to upload mailing list.

STATUS_HISTORY:
New              alveloai                         Wednesday, December 13, 2000 4:47:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, December 13, 2000 4:47:41 PM Closed           blankjw                          Thursday, December 14, 2000 11:08:58 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:09:02 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, December 13, 2000 4:16:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, December 13, 2000 4:16:48 PM Closed           blankjw                          Thursday, December 14, 2000 11:09:02 PM


AUDIT_TRAIL:
Wednesday, December 13, 2000 7:00:59 PM  alveloai            Status changed from "Resolved" to "Pending"

STATUS_HISTORY:
New              parkerpj                         Wednesday, December 13, 2000 4:00:35 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Wednesday, December 13, 2000 7:00:59 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, December 13, 2000 4:00:35 PM Closed


AUDIT_TRAIL:
Thursday, December 14, 2000 11:09:14 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Wednesday, December 13, 2000 2:14:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, December 13, 2000 2:14:35 PM Closed           blankjw                          Thursday, December 14, 2000 11:09:14 PM


AUDIT_TRAIL:
Wednesday, December 13, 2000 1:32:15 PM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved" Thursday, December 14, 2000 11:09:18 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, December 13, 2000 12:21:41 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, December 13, 2000 12:21:41 PM Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, December 13, 2000 1:32:15 PM Closed           blankjw                          Thursday, December 14, 2000 11:09:18 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:09:17 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Wednesday, December 13, 2000 1:03:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, December 13, 2000 1:03:47 PM Closed           blankjw                          Thursday, December 14, 2000 11:09:17 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:09:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, December 13, 2000 1:58:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, December 13, 2000 1:58:59 PM Closed           blankjw                          Thursday, December 14, 2000 11:09:15 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:54 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Wednesday, December 13, 2000 4:53:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, December 13, 2000 4:53:16 PM Closed           blankjw                          Thursday, December 14, 2000 11:08:54 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:48 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, December 13, 2000 6:37:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, December 13, 2000 6:37:00 PM Closed           blankjw                          Thursday, December 14, 2000 11:08:48 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:37 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 14, 2000 8:18:05 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 14, 2000 8:18:05 AM Closed           blankjw                          Thursday, December 14, 2000 11:08:37 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:24 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 14, 2000 9:40:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 14, 2000 9:40:35 AM Closed           blankjw                          Thursday, December 14, 2000 11:08:24 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:23 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 14, 2000 9:53:24 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 14, 2000 9:53:24 AM Closed           blankjw                          Thursday, December 14, 2000 11:08:23 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:08:00 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, December 14, 2000 1:58:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, December 14, 2000 1:58:30 PM Closed           blankjw                          Thursday, December 14, 2000 11:08:00 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:55 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 14, 2000 3:10:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 14, 2000 3:10:52 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:55 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:53 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, December 14, 2000 3:13:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, December 14, 2000 3:13:45 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:53 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:52 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 14, 2000 3:17:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 14, 2000 3:17:02 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:52 PM


STATUS_HISTORY:
New              morsteinj                        Thursday, December 14, 2000 3:19:14 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, December 14, 2000 3:19:14 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Thursday, December 14, 2000 3:23:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, December 14, 2000 3:23:43 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:51 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:50 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, December 14, 2000 3:24:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, December 14, 2000 3:24:04 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:50 PM


STATUS_HISTORY:
New              mackertj                         Thursday, December 14, 2000 4:42:34 PM Assigned                                           WorkInProgress   mackertj                         Thursday, December 14, 2000 4:42:34 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Thursday, December 14, 2000 4:14:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, December 14, 2000 4:14:05 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:47 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:44 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Is MOL able to process large numbers of bulk mail?

STATUS_HISTORY:
New              alveloai                         Thursday, December 14, 2000 4:53:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 4:53:19 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:44 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 7:23:45 PM  alveloai            Status changed from "New" to "Resolved" Thursday, December 14, 2000 11:07:39 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Thursday, December 14, 2000 6:11:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 7:23:45 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:39 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:06:57 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Thursday, December 14, 2000 7:23:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 7:23:18 PM Closed           blankjw                          Thursday, December 14, 2000 11:06:57 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:07:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Thursday, December 14, 2000 6:23:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 6:23:58 PM Closed           blankjw                          Thursday, December 14, 2000 11:07:38 PM


AUDIT_TRAIL:
Thursday, December 14, 2000 11:06:54 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Thursday, December 14, 2000 10:13:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, December 14, 2000 10:13:19 PM Closed           blankjw                          Thursday, December 14, 2000 11:06:54 PM


STATUS_HISTORY:
New              morsteinj                        Friday, December 15, 2000 8:43:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, December 15, 2000 8:43:31 AM Closed


AUDIT_TRAIL:
Friday, December 15, 2000 10:01:02 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Friday, December 15, 2000 8:36:58 AM Assigned                                           WorkInProgress   morsteinj                        Friday, December 15, 2000 8:36:58 AM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, December 15, 2000 10:01:02 AM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 9:33:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 15, 2000 9:33:03 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, December 15, 2000 11:32:52 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, December 15, 2000 11:32:52 AM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 11:43:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 15, 2000 11:43:19 AM Closed


AUDIT_TRAIL:
Friday, December 15, 2000 12:25:06 PM  parkerpj            Details changed.        Status changed from "New" to "WorkInProgress" Friday, December 15, 2000 1:42:30 PM  murraym            Details changed. Friday, December 15, 2000 6:42:44 PM  matyasa            Category changed from "PO Online" to "MOL"        Item Affected changed from "Other" to "Credit card"        Short Description changed.

STATUS_HISTORY:
New              parkerpj                         Friday, December 15, 2000 12:13:49 PM Assigned                                           WorkInProgress   parkerpj                         Friday, December 15, 2000 12:25:06 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              morsteinj                        Friday, December 15, 2000 12:21:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, December 15, 2000 12:21:13 PM Closed


STATUS_HISTORY:
New              alveloai                         Friday, December 15, 2000 3:11:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, December 15, 2000 3:11:36 PM Closed


STATUS_HISTORY:
New              collador                         Friday, December 15, 2000 3:12:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, December 15, 2000 3:12:59 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 3:49:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 15, 2000 3:49:12 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 4:29:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 15, 2000 4:29:19 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 4:42:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, December 15, 2000 4:42:36 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, December 15, 2000 4:57:45 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Friday, December 15, 2000 4:57:45 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              matyasa                          Friday, December 15, 2000 10:43:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, December 15, 2000 10:43:43 PM Closed


AUDIT_TRAIL:
Monday, December 18, 2000 10:59:17 AM  parkerpj            Status changed from "Escalated" to "Resolved" Monday, December 18, 2000 10:59:30 AM  parkerpj            Assigned-to Individual changed from "hdmanager" to "parkerpj"

STATUS_HISTORY:
New              parkerpj                         Wednesday, December 13, 2000 10:59:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated        parkerpj                         Wednesday, December 13, 2000 10:59:20 AM Resolved         parkerpj                         Monday, December 18, 2000 10:59:17 AM Closed


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:56:37 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 01, 2001 12:32:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 01, 2001 12:32:53 PM Closed           blankjw                          Tuesday, January 02, 2001 10:56:37 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:56:33 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can I get mail Postmarked today New Years day)

STATUS_HISTORY:
New              kulasikj                         Monday, January 01, 2001 2:03:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 01, 2001 2:03:58 PM Closed           blankjw                          Tuesday, January 02, 2001 10:56:33 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:56:17 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 02, 2001 11:15:51 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 02, 2001 11:15:51 AM Closed           blankjw                          Tuesday, January 02, 2001 10:56:17 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:56:14 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 02, 2001 11:29:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 02, 2001 11:29:57 AM Closed           blankjw                          Tuesday, January 02, 2001 10:56:14 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:44 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 02, 2001 1:37:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 02, 2001 1:37:58 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:44 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 1:51:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 1:51:24 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:38 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:22 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 2:20:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 2:20:46 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:22 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 3:21:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 3:21:53 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:47 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, January 02, 2001 3:55:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, January 02, 2001 3:55:23 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:15 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:23 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 3:50:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 3:50:49 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:23 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:53:25 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Tuesday, January 02, 2001 7:14:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Tuesday, January 02, 2001 7:14:14 PM Closed           blankjw                          Tuesday, January 02, 2001 10:53:25 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:53:49 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, January 02, 2001 4:42:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 02, 2001 4:42:47 PM Closed           blankjw                          Tuesday, January 02, 2001 10:53:49 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:01 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, January 02, 2001 4:22:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, January 02, 2001 4:22:38 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:01 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:09 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, January 02, 2001 4:08:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, January 02, 2001 4:08:34 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:09 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:54:05 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, January 02, 2001 4:21:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 02, 2001 4:21:12 PM Closed           blankjw                          Tuesday, January 02, 2001 10:54:05 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:14 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 2:33:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 2:33:14 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:14 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:30 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 02, 2001 2:00:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 02, 2001 2:00:26 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:30 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 10:55:41 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 02, 2001 1:48:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 02, 2001 1:48:11 PM Closed           blankjw                          Tuesday, January 02, 2001 10:55:41 PM


AUDIT_TRAIL:
Tuesday, January 02, 2001 1:09:41 PM  martinezm            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending"

STATUS_HISTORY:
New              martinezm                        Tuesday, January 02, 2001 12:54:28 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Tuesday, January 02, 2001 1:09:41 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 04, 2001 9:09:05 AM  parkerpj            Details changed.        Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 7:59:52 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Wednesday, January 03, 2001 7:59:52 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 04, 2001 9:09:05 AM Closed


STATUS_HISTORY:
New              dorszte                          Wednesday, January 03, 2001 8:41:05 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, January 03, 2001 8:41:05 AM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              dorszte                          Wednesday, January 03, 2001 8:48:38 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, January 03, 2001 8:48:38 AM Closed


AUDIT_TRAIL:
Wednesday, January 03, 2001 11:34:47 AM  morsteinj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Map list"        Short Description changed.        Status changed from "New" to "Pending" Thursday, January 04, 2001 10:58:49 AM  murraym            Status changed from "Pending" to "WorkInProgress"

SHORT_DESC:
cannot view the envelope  when trying to map the field names

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 03, 2001 11:09:21 AM Assigned                                           WorkInProgress   murraym                          Thursday, January 04, 2001 10:58:49 AM Pending          morsteinj                        Wednesday, January 03, 2001 11:34:47 AM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 12:44:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 12:44:46 PM Closed


AUDIT_TRAIL:
Wednesday, January 03, 2001 1:15:22 PM  kulasikj            Details changed.

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 03, 2001 12:50:56 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, January 03, 2001 12:50:56 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, January 03, 2001 1:30:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 03, 2001 1:30:04 PM Closed


STATUS_HISTORY:
New              britt1sd                         Wednesday, January 03, 2001 1:49:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              blankjw                          Wednesday, January 03, 2001 4:34:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


ITEM_SPECIFICS:
Failure to deliver mailstream to correct Addressee

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 4:24:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 4:24:28 PM Closed


STATUS_HISTORY:
New              alveloai                         Wednesday, January 03, 2001 3:48:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 03, 2001 3:48:46 PM Closed


STATUS_HISTORY:
New              alveloai                         Wednesday, January 03, 2001 3:42:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 03, 2001 3:42:39 PM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, January 03, 2001 3:26:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 03, 2001 3:26:22 PM Closed


AUDIT_TRAIL:
Thursday, January 04, 2001 4:50:34 PM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 3:08:11 PM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Wednesday, January 03, 2001 3:08:11 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 04, 2001 4:50:34 PM Closed


SHORT_DESC:
Difficulty uploading Power Point Document.

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 03, 2001 2:47:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 03, 2001 2:47:10 PM Closed


AUDIT_TRAIL:
Monday, January 08, 2001 7:41:45 AM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 03, 2001 1:58:02 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, January 03, 2001 1:58:02 PM Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 08, 2001 7:41:45 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, January 03, 2001 7:56:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 03, 2001 7:56:48 PM Closed


AUDIT_TRAIL:
Thursday, January 04, 2001 8:09:49 AM  morsteinj            Details changed.        Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              murraym                          Wednesday, January 03, 2001 6:35:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 04, 2001 8:09:49 AM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 6:02:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 6:02:30 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 5:57:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 5:57:35 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 5:43:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 5:43:46 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 5:36:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 5:36:00 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 1:11:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 1:11:26 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 12:54:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 12:54:12 PM Closed


AUDIT_TRAIL:
Wednesday, January 03, 2001 11:25:51 AM  parkerpj            Status changed from "WorkInProgress" to "Pending" Thursday, January 04, 2001 4:50:53 PM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 11:24:30 AM Assigned                                           WorkInProgress   parkerpj                         Wednesday, January 03, 2001 11:24:30 AM Pending          parkerpj                         Wednesday, January 03, 2001 11:25:51 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 04, 2001 4:50:53 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, January 03, 2001 11:11:52 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 11:11:52 AM Closed


AUDIT_TRAIL:
Thursday, January 04, 2001 8:44:31 AM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              dorszte                          Wednesday, January 03, 2001 8:25:42 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, January 03, 2001 8:25:42 AM Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, January 04, 2001 8:44:31 AM Closed


STATUS_HISTORY:
New              parkerpj                         Thursday, January 04, 2001 9:07:18 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 04, 2001 9:07:18 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 04, 2001 11:08:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 04, 2001 11:08:12 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 04, 2001 11:21:46 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 04, 2001 11:21:46 AM Closed


AUDIT_TRAIL:
Friday, January 05, 2001 7:49:57 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Thursday, January 04, 2001 9:47:10 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Thursday, January 04, 2001 9:47:10 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, January 05, 2001 7:49:57 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 04, 2001 9:29:00 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 04, 2001 9:29:00 AM Closed


STATUS_HISTORY:
New              parkerpj                         Thursday, January 04, 2001 10:45:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 04, 2001 10:45:02 AM Closed


STATUS_HISTORY:
New              collador                         Thursday, January 04, 2001 11:54:08 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, January 04, 2001 11:54:08 AM Closed


SHORT_DESC:
Can print logo/personalize ea.doc/check we pay with check

STATUS_HISTORY:
New              britt1sd                         Thursday, January 04, 2001 4:05:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Thursday, January 04, 2001 4:05:09 PM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 04, 2001 3:06:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 04, 2001 3:06:24 PM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 04, 2001 1:08:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 04, 2001 1:08:49 PM Closed


AUDIT_TRAIL:
Thursday, January 04, 2001 11:55:36 PM  blankjw            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              blankjw                          Thursday, January 04, 2001 11:10:02 PM Assigned                                           WorkInProgress                                     Pending          blankjw                          Thursday, January 04, 2001 11:55:36 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 05, 2001 2:34:00 PM  morsteinj            Status changed from "Pending" to "Resolved"

SHORT_DESC:
Is credit card stored in our database once its used

STATUS_HISTORY:
New              morsteinj                        Friday, January 05, 2001 7:28:16 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, January 05, 2001 7:28:16 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 05, 2001 2:34:00 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, January 05, 2001 11:23:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, January 05, 2001 11:23:29 AM Closed


STATUS_HISTORY:
New              alveloai                         Friday, January 05, 2001 2:13:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 05, 2001 2:13:39 PM Closed


STATUS_HISTORY:
New              murraym                          Friday, January 05, 2001 1:55:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, January 05, 2001 1:55:31 PM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, January 05, 2001 12:46:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 05, 2001 12:46:44 PM Closed


STATUS_HISTORY:
New              britt1sd                         Friday, January 05, 2001 3:44:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Friday, January 05, 2001 3:44:46 PM Closed


STATUS_HISTORY:
New              alveloai                         Friday, January 05, 2001 3:35:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 05, 2001 3:35:29 PM Closed


STATUS_HISTORY:
New              collador                         Friday, January 05, 2001 4:58:19 PM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, January 05, 2001 4:58:19 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 05, 2001 3:40:33 PM  britt1sd            Details changed.        Short Description changed.

STATUS_HISTORY:
New              britt1sd                         Friday, January 05, 2001 3:33:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              alveloai                         Friday, January 05, 2001 6:08:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 05, 2001 6:08:07 PM Closed


AUDIT_TRAIL:
Tuesday, January 02, 2001 1:38:40 PM  kulasikj            Status changed from "Pending" to "Resolved" Tuesday, January 02, 2001 10:57:09 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, December 31, 2000 11:41:19 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, December 31, 2000 11:41:19 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 02, 2001 1:38:40 PM Closed           blankjw                          Tuesday, January 02, 2001 10:57:09 PM


AUDIT_TRAIL:
Wednesday, January 03, 2001 4:56:00 PM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Sunday, December 31, 2000 12:32:36 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, December 31, 2000 12:32:36 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 03, 2001 4:56:00 PM Closed


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:55:34 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 06, 2001 7:28:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 06, 2001 7:28:03 AM Closed           blankjw                          Tuesday, January 09, 2001 11:55:34 PM


AUDIT_TRAIL:
Saturday, January 06, 2001 9:20:37 PM  blankjw            Short Description changed.        Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 06, 2001 7:18:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 06, 2001 7:18:49 AM Closed           blankjw                          Saturday, January 06, 2001 9:20:37 PM


AUDIT_TRAIL:
Saturday, January 06, 2001 9:53:15 PM  blankjw            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 09, 2001 11:54:56 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Saturday, January 06, 2001 9:34:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Saturday, January 06, 2001 9:53:15 PM Closed           blankjw                          Tuesday, January 09, 2001 11:54:56 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:54:59 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Saturday, January 06, 2001 9:17:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Saturday, January 06, 2001 9:17:43 PM Closed           blankjw                          Tuesday, January 09, 2001 11:54:59 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:55:04 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Frozen after job acceptance, before card approval

STATUS_HISTORY:
New              blankjw                          Saturday, January 06, 2001 7:19:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Saturday, January 06, 2001 7:19:24 PM Closed           blankjw                          Tuesday, January 09, 2001 11:55:04 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:55:02 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Saturday, January 06, 2001 9:16:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Saturday, January 06, 2001 9:16:00 PM Closed           blankjw                          Tuesday, January 09, 2001 11:55:02 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:55:26 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Saturday, January 06, 2001 4:40:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Saturday, January 06, 2001 4:40:15 PM Closed           blankjw                          Tuesday, January 09, 2001 11:55:26 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:54:49 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, January 07, 2001 11:48:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, January 07, 2001 11:48:53 AM Closed           blankjw                          Tuesday, January 09, 2001 11:54:49 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:54:52 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, January 07, 2001 10:56:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, January 07, 2001 10:56:09 AM Closed           blankjw                          Tuesday, January 09, 2001 11:54:51 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:50:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, January 08, 2001 6:59:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Monday, January 08, 2001 6:59:44 PM Closed           blankjw                          Tuesday, January 09, 2001 11:50:47 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:51:10 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, January 08, 2001 5:16:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 08, 2001 5:16:18 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:10 PM


AUDIT_TRAIL:
Monday, January 08, 2001 5:10:48 PM  britt1sd            Details changed. Tuesday, January 09, 2001 2:01:29 PM  murraym            Status changed from "New" to "Pending" Monday, January 15, 2001 3:08:19 PM  britt1sd            Status changed from "Pending" to "Resolved" Tuesday, January 16, 2001 4:23:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, January 08, 2001 4:42:50 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, January 09, 2001 2:01:29 PM Reassign                                           Escalated                                          Resolved         britt1sd                         Monday, January 15, 2001 3:08:19 PM Closed           blankjw                          Tuesday, January 16, 2001 4:23:56 AM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:51:16 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 08, 2001 4:39:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 08, 2001 4:39:04 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:16 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:51:52 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 08, 2001 3:14:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 08, 2001 3:14:08 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:52 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:52:25 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 08, 2001 12:59:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 08, 2001 12:59:03 PM Closed           blankjw                          Tuesday, January 09, 2001 11:52:25 PM


AUDIT_TRAIL:
Monday, January 08, 2001 11:49:09 AM  kulasikj            Status changed from "Pending" to "Resolved" Tuesday, January 09, 2001 11:54:06 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Job has not printed will it print today?

STATUS_HISTORY:
New              kulasikj                         Monday, January 08, 2001 10:37:07 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, January 08, 2001 10:37:07 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 08, 2001 11:49:09 AM Closed           blankjw                          Tuesday, January 09, 2001 11:54:06 PM


AUDIT_TRAIL:
Monday, January 08, 2001 9:32:32 AM  kulasikj            Details changed. Wednesday, January 17, 2001 9:31:27 AM  kulasikj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:19:43 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 08, 2001 9:10:01 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, January 08, 2001 9:10:01 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 17, 2001 9:31:27 AM Closed           blankjw                          Thursday, January 18, 2001 2:19:43 AM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:54:41 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Will MOL prepare and send certified mail w/ bar code

STATUS_HISTORY:
New              kulasikj                         Monday, January 08, 2001 7:40:52 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 08, 2001 7:40:52 AM Closed           blankjw                          Tuesday, January 09, 2001 11:54:41 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:54:13 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 08, 2001 10:11:34 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 08, 2001 10:11:34 AM Closed           blankjw                          Tuesday, January 09, 2001 11:54:13 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:52:28 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 08, 2001 12:10:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 08, 2001 12:10:07 PM Closed           blankjw                          Tuesday, January 09, 2001 11:52:28 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:52:23 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 08, 2001 1:15:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 08, 2001 1:15:21 PM Closed           blankjw                          Tuesday, January 09, 2001 11:52:23 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:51:39 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 08, 2001 3:47:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 08, 2001 3:47:15 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:39 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:51:37 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Monday, January 08, 2001 3:56:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, January 08, 2001 3:56:56 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:37 PM


AUDIT_TRAIL:
Monday, January 08, 2001 5:14:31 PM  blankjw            Status changed from "New" to "Resolved" Tuesday, January 09, 2001 11:51:19 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, January 08, 2001 4:35:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, January 08, 2001 5:14:31 PM Closed           blankjw                          Tuesday, January 09, 2001 11:51:19 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:48:25 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, January 09, 2001 9:16:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, January 09, 2001 9:16:20 PM Closed           blankjw                          Tuesday, January 09, 2001 11:48:25 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 6:20:25 PM  martinezm            Status changed from "Pending" to "Resolved" Tuesday, January 09, 2001 11:48:31 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, January 09, 2001 6:19:12 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Tuesday, January 09, 2001 6:19:12 PM Reassign                                           Escalated                                          Resolved         martinezm                        Tuesday, January 09, 2001 6:20:25 PM Closed           blankjw                          Tuesday, January 09, 2001 11:48:31 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:49:08 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 09, 2001 2:55:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 09, 2001 2:55:38 PM Closed           blankjw                          Tuesday, January 09, 2001 11:49:08 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:49:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 09, 2001 12:00:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 09, 2001 12:00:25 PM Closed           blankjw                          Tuesday, January 09, 2001 11:49:47 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:50:01 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 09, 2001 10:04:16 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 09, 2001 10:04:16 AM Closed           blankjw                          Tuesday, January 09, 2001 11:50:01 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:49:55 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 09, 2001 10:45:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 09, 2001 10:45:02 AM Closed           blankjw                          Tuesday, January 09, 2001 11:49:55 PM


AUDIT_TRAIL:
Tuesday, January 09, 2001 11:49:30 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 09, 2001 2:02:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 09, 2001 2:02:21 PM Closed           blankjw                          Tuesday, January 09, 2001 11:49:30 PM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:22:39 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 9:50:28 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:29:21 AM Closed           blankjw                          Tuesday, January 16, 2001 4:22:39 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:18:22 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, January 10, 2001 6:00:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:26:10 AM Closed           blankjw                          Tuesday, January 16, 2001 4:18:22 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:18:27 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, January 10, 2001 5:48:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:26:14 AM Closed           blankjw                          Tuesday, January 16, 2001 4:18:27 AM


AUDIT_TRAIL:
Friday, January 12, 2001 3:02:54 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:18:32 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:29:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 3:02:54 PM Closed           blankjw                          Tuesday, January 16, 2001 4:18:32 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:15:12 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, January 10, 2001 10:44:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:25:10 AM Closed           blankjw                          Tuesday, January 16, 2001 4:15:12 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:15:26 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, January 10, 2001 8:58:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:25:23 AM Closed           blankjw                          Tuesday, January 16, 2001 4:15:26 AM


STATUS_HISTORY:
New              martinezm                        Wednesday, January 10, 2001 7:06:06 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Wednesday, January 10, 2001 7:06:06 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:15:31 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, January 10, 2001 8:25:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:25:27 AM Closed           blankjw                          Tuesday, January 16, 2001 4:15:31 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:18:03 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, January 10, 2001 6:41:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:25:53 AM Closed           blankjw                          Tuesday, January 16, 2001 4:18:03 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:31:19 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:17:50 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
CAN I GET A SIGNED RECEIPT TO ENSURE THE RECEPIENT RECEIVED MY MAIL

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:28:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 2:31:19 PM Closed           blankjw                          Thursday, January 18, 2001 2:17:50 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:24:11 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:17:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:27:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 2:24:11 PM Closed           blankjw                          Thursday, January 18, 2001 2:17:56 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:20:08 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:01 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:26:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 2:20:08 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:01 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:14:35 PM  morsteinj            Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:07 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:25:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 2:14:35 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:07 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:13:30 PM  morsteinj            Item Affected changed from "Service" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending"

SHORT_DESC:
receives an "inconsistant delimeter count" error.

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:24:03 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Tuesday, January 16, 2001 2:13:30 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:54:20 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Advertising"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:12 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:22:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:54:20 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:12 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:50:47 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:18 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:16:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:50:47 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:17 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:35:53 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Other inquiry"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:23 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:15:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:35:53 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:23 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:29:39 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:28 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:13:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:29:38 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:28 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:18:15 PM  morsteinj            Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:12:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:18:15 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:34 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:11:00 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:39 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:11:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:11:00 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:39 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 1:03:43 PM  morsteinj            Item Affected changed from "Service" to "Other inquiry"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:44 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:07:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 1:03:43 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:44 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 12:54:08 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:49 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:06:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 12:54:08 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:49 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 12:52:28 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:18:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 5:05:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 12:52:28 PM Closed           blankjw                          Thursday, January 18, 2001 2:18:55 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 12:38:23 PM  morsteinj            Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:19:00 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:57:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 12:38:23 PM Closed           blankjw                          Thursday, January 18, 2001 2:19:00 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 7:08:32 AM  morsteinj            Item Affected changed from "Service" to "Upload document"        Short Description changed. Wednesday, January 17, 2001 3:17:58 PM  morsteinj            Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:19:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:56:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 3:17:58 PM Closed           blankjw                          Thursday, January 18, 2001 2:19:06 AM


AUDIT_TRAIL:
Friday, January 12, 2001 12:43:48 PM  morsteinj            Status changed from "New" to "Pending" Tuesday, January 16, 2001 7:00:43 AM  morsteinj            Item Affected changed from "Service" to "How-to information"        Short Description changed. Wednesday, January 17, 2001 7:29:15 AM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:19:22 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:32:47 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, January 12, 2001 12:43:47 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 7:29:15 AM Closed           blankjw                          Thursday, January 18, 2001 2:19:22 AM


AUDIT_TRAIL:
Friday, January 12, 2001 12:48:00 PM  morsteinj            Status changed from "New" to "Pending" Friday, January 12, 2001 1:10:09 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "Product information"        Short Description changed. Wednesday, January 17, 2001 7:30:14 AM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:19:17 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:34:11 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, January 12, 2001 12:48:00 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 7:30:14 AM Closed           blankjw                          Thursday, January 18, 2001 2:19:17 AM


AUDIT_TRAIL:
Friday, January 12, 2001 12:52:55 PM  morsteinj            Status changed from "New" to "Resolved" Friday, January 12, 2001 1:01:32 PM  morsteinj            Item Affected changed from "Service" to "Product information"        Short Description changed. Tuesday, January 16, 2001 4:19:28 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:36:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 12:52:55 PM Closed           blankjw                          Tuesday, January 16, 2001 4:19:28 AM


AUDIT_TRAIL:
Friday, January 12, 2001 1:22:52 PM  morsteinj            Item Affected changed from "Service" to "How-to information"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, January 17, 2001 2:40:05 PM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:19:11 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:37:04 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, January 12, 2001 1:22:51 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 2:40:05 PM Closed           blankjw                          Thursday, January 18, 2001 2:19:11 AM


AUDIT_TRAIL:
Friday, January 12, 2001 1:27:34 PM  morsteinj            Case type changed from "Problem" to "Question"        Item Affected changed from "Service" to "How-to information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:19:18 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Asked about whether microsoft publisher is supported

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:40:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 1:27:34 PM Closed           blankjw                          Tuesday, January 16, 2001 4:19:18 AM


AUDIT_TRAIL:
Friday, January 12, 2001 1:34:02 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:19:14 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:41:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 1:34:02 PM Closed           blankjw                          Tuesday, January 16, 2001 4:19:14 AM


AUDIT_TRAIL:
Friday, January 12, 2001 2:10:54 PM  morsteinj            Item Affected changed from "Service" to "How-to information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:19:09 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
International phone number not being reconized for Mol

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:46:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 2:10:54 PM Closed           blankjw                          Tuesday, January 16, 2001 4:19:09 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:19:52 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, January 10, 2001 3:47:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:26:46 AM Closed           blankjw                          Tuesday, January 16, 2001 4:19:52 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, January 10, 2001 3:28:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:00 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:06 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:19:57 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 10, 2001 3:35:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:26:50 AM Closed           blankjw                          Tuesday, January 16, 2001 4:19:57 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:21:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, January 10, 2001 12:43:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:49 AM Closed           blankjw                          Tuesday, January 16, 2001 4:21:02 AM


STATUS_HISTORY:
New              dorszte                          Wednesday, January 10, 2001 12:47:07 PM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, January 10, 2001 12:47:07 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:57 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 10, 2001 12:53:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:45 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:57 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 9:02:37 PM  blankjw            Status changed from "WorkInProgress" to "Resolved" Thursday, January 18, 2001 2:19:27 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 1:21:28 PM Assigned                                           WorkInProgress   parkerpj                         Wednesday, January 10, 2001 1:21:28 PM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, January 16, 2001 9:02:37 PM Closed           blankjw                          Thursday, January 18, 2001 2:19:27 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:48 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 2:17:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:36 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:48 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:43 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 2:26:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:31 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:43 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:39 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 10, 2001 2:37:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:27 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:39 AM


AUDIT_TRAIL:
Wednesday, January 10, 2001 3:24:53 PM  parkerpj            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-InfraT3"        Assigned-to Individual changed from "parkerpj" to "" Wednesday, January 10, 2001 3:25:15 PM  parkerpj            Assigned-to Group changed from "HD-InfraT3" to "HD-POLHelpDesk" Monday, January 15, 2001 4:44:21 PM  parkerpj            Status changed from "Pending" to "Resolved" Tuesday, January 16, 2001 4:20:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 2:38:42 PM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Wednesday, January 10, 2001 2:38:42 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 15, 2001 4:44:21 PM Closed           blankjw                          Tuesday, January 16, 2001 4:20:34 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:22:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 10, 2001 10:56:33 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:28:54 AM Closed           blankjw                          Tuesday, January 16, 2001 4:22:06 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:21:42 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 11:01:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:28:25 AM Closed           blankjw                          Tuesday, January 16, 2001 4:21:42 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:21:23 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 11:42:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:28:12 AM Closed           blankjw                          Tuesday, January 16, 2001 4:21:23 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:21:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 11:50:39 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:28:07 AM Closed           blankjw                          Tuesday, January 16, 2001 4:21:19 AM


AUDIT_TRAIL:
Wednesday, January 17, 2001 12:26:17 PM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:19:38 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Wednesday, January 10, 2001 12:19:42 PM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, January 10, 2001 12:19:42 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 12:26:17 PM Closed           blankjw                          Thursday, January 18, 2001 2:19:38 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:21:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 10, 2001 12:36:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:54 AM Closed           blankjw                          Tuesday, January 16, 2001 4:21:06 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:20:16 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 3:19:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:27:09 AM Closed           blankjw                          Tuesday, January 16, 2001 4:20:16 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:22:25 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 10:18:16 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:29:09 AM Closed           blankjw                          Tuesday, January 16, 2001 4:22:25 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:22:30 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 10:02:11 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:29:13 AM Closed           blankjw                          Tuesday, January 16, 2001 4:22:30 AM


STATUS_HISTORY:
New              collador                         Wednesday, January 10, 2001 4:47:20 PM Assigned                                           WorkInProgress                                     Pending          collador                         Wednesday, January 10, 2001 4:47:20 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 12, 2001 2:14:22 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:19:04 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:47:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 2:14:22 PM Closed           blankjw                          Tuesday, January 16, 2001 4:19:04 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:18:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:48:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, January 11, 2001 3:26:22 AM Closed           blankjw                          Tuesday, January 16, 2001 4:18:55 AM


AUDIT_TRAIL:
Friday, January 12, 2001 2:19:50 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:18:50 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:50:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 2:19:50 PM Closed           blankjw                          Tuesday, January 16, 2001 4:18:50 AM


AUDIT_TRAIL:
Friday, January 12, 2001 2:30:32 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Other inquiry"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:18:41 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:51:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 2:30:32 PM Closed           blankjw                          Tuesday, January 16, 2001 4:18:41 AM


AUDIT_TRAIL:
Friday, January 12, 2001 2:23:48 PM  morsteinj            Case type changed from "Problem" to "Request"        Item Affected changed from "Service" to "Product information"        Short Description changed.        Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:18:46 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 10, 2001 4:51:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 2:23:48 PM Closed           blankjw                          Tuesday, January 16, 2001 4:18:46 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:10:39 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, January 11, 2001 3:47:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 11, 2001 3:47:23 PM Closed           blankjw                          Tuesday, January 16, 2001 4:10:39 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:10:48 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Thursday, January 11, 2001 3:25:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, January 11, 2001 3:25:34 PM Closed           blankjw                          Tuesday, January 16, 2001 4:10:48 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:11:18 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Thursday, January 11, 2001 2:23:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, January 11, 2001 2:23:55 PM Closed           blankjw                          Tuesday, January 16, 2001 4:11:18 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:10:53 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Thursday, January 11, 2001 3:16:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, January 11, 2001 3:16:58 PM Closed           blankjw                          Tuesday, January 16, 2001 4:10:53 AM


AUDIT_TRAIL:
Thursday, January 11, 2001 2:17:03 PM  murraym            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Thursday, January 11, 2001 2:13:01 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, January 11, 2001 2:17:03 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              murraym                          Thursday, January 11, 2001 1:25:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:12:26 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can individuals use service or companies only?

STATUS_HISTORY:
New              kulasikj                         Thursday, January 11, 2001 9:31:46 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 11, 2001 9:31:46 AM Closed           blankjw                          Tuesday, January 16, 2001 4:12:26 AM


AUDIT_TRAIL:
Thursday, January 11, 2001 10:03:54 AM  murraym            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Thursday, January 11, 2001 10:02:30 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, January 11, 2001 10:03:54 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 11, 2001 2:11:16 PM  murraym            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Thursday, January 11, 2001 1:54:25 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, January 11, 2001 2:11:16 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:08:13 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Friday, January 12, 2001 9:34:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 12, 2001 9:34:14 PM Closed           blankjw                          Tuesday, January 16, 2001 4:08:13 AM


AUDIT_TRAIL:
Friday, January 12, 2001 7:50:50 PM  matyasa            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "USPS.com systems"        Short Description changed.        Status changed from "New" to "Pending" Friday, January 12, 2001 8:05:31 PM  matyasa            Status changed from "Pending" to "WorkInProgress" Friday, January 12, 2001 8:29:41 PM  alveloai            Status changed from "WorkInProgress" to "Resolved" Tuesday, January 16, 2001 4:08:16 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, January 12, 2001 7:32:02 PM Assigned                                           WorkInProgress   matyasa                          Friday, January 12, 2001 8:05:31 PM Pending          matyasa                          Friday, January 12, 2001 7:50:50 PM Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 12, 2001 8:29:41 PM Closed           blankjw                          Tuesday, January 16, 2001 4:08:16 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:08:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Friday, January 12, 2001 5:26:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, January 12, 2001 5:26:50 PM Closed           blankjw                          Tuesday, January 16, 2001 4:08:34 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:08:45 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, January 12, 2001 3:19:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 3:19:02 PM Closed           blankjw                          Tuesday, January 16, 2001 4:08:45 AM


STATUS_HISTORY:
New              collador                         Friday, January 12, 2001 11:32:28 AM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, January 12, 2001 11:32:28 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:09:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Friday, January 12, 2001 11:23:17 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 12, 2001 11:23:17 AM Closed           blankjw                          Tuesday, January 16, 2001 4:09:02 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 3:21:05 PM  parkerpj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:17:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Friday, January 12, 2001 11:02:34 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Friday, January 12, 2001 11:02:34 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 16, 2001 3:21:05 PM Closed           blankjw                          Thursday, January 18, 2001 2:17:34 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:09:12 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Friday, January 12, 2001 10:32:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, January 12, 2001 10:32:32 AM Closed           blankjw                          Tuesday, January 16, 2001 4:09:12 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:09:30 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, January 12, 2001 10:00:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 10:00:19 AM Closed           blankjw                          Tuesday, January 16, 2001 4:09:30 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:09:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, January 12, 2001 9:48:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 12, 2001 9:48:19 AM Closed           blankjw                          Tuesday, January 16, 2001 4:09:34 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:09:48 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Government taking private sector business

STATUS_HISTORY:
New              murraym                          Friday, January 12, 2001 9:10:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Friday, January 12, 2001 9:10:53 AM Closed           blankjw                          Tuesday, January 16, 2001 4:09:48 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 3:21:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 3:21:45 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:19 AM


STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:29:46 PM Assigned                                           WorkInProgress   morsteinj                        Saturday, January 13, 2001 1:29:46 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:23 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:25:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 1:25:08 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:23 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:31 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:18:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 1:18:29 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:31 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:40 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:03:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 1:03:31 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:40 AM


AUDIT_TRAIL:
Wednesday, January 17, 2001 12:28:14 PM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:17:03 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
unable to log in receives a message about Null

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 8:33:43 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, January 13, 2001 8:33:43 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 12:28:14 PM Closed           blankjw                          Thursday, January 18, 2001 2:17:02 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:36 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:06:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 1:06:55 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:36 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:27 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 13, 2001 1:22:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 13, 2001 1:22:21 PM Closed           blankjw                          Tuesday, January 16, 2001 4:07:27 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:07:10 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, January 14, 2001 7:45:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, January 14, 2001 7:45:54 AM Closed           blankjw                          Tuesday, January 16, 2001 4:07:10 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:04:30 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, January 15, 2001 5:17:17 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, January 15, 2001 5:17:17 PM Closed           blankjw                          Tuesday, January 16, 2001 4:04:30 AM


AUDIT_TRAIL:
Monday, January 15, 2001 12:30:14 PM  murraym            Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:05:12 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 15, 2001 12:28:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 15, 2001 12:30:14 PM Closed           blankjw                          Tuesday, January 16, 2001 4:05:12 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 3:18:57 PM  parkerpj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:16:31 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 15, 2001 11:23:35 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Monday, January 15, 2001 11:23:35 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 16, 2001 3:18:57 PM Closed           blankjw                          Thursday, January 18, 2001 2:16:31 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:05:16 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, January 15, 2001 12:20:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 15, 2001 12:20:22 PM Closed           blankjw                          Tuesday, January 16, 2001 4:05:16 AM


AUDIT_TRAIL:
Monday, January 15, 2001 11:15:12 AM  murraym            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Monday, January 15, 2001 11:06:45 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Monday, January 15, 2001 11:15:11 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:05:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 15, 2001 11:14:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 15, 2001 11:14:12 AM Closed           blankjw                          Tuesday, January 16, 2001 4:05:19 AM


AUDIT_TRAIL:
Monday, January 15, 2001 9:34:30 AM  murraym            Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:05:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 15, 2001 9:31:39 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 15, 2001 9:34:30 AM Closed           blankjw                          Tuesday, January 16, 2001 4:05:55 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:06:00 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 15, 2001 9:23:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 15, 2001 9:23:54 AM Closed           blankjw                          Tuesday, January 16, 2001 4:06:00 AM


AUDIT_TRAIL:
Monday, January 15, 2001 10:42:09 AM  parkerpj            Status changed from "WorkInProgress" to "Pending" Tuesday, January 16, 2001 3:20:41 PM  parkerpj            Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:16:36 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 15, 2001 10:40:08 AM Assigned                                           WorkInProgress   parkerpj                         Monday, January 15, 2001 10:40:08 AM Pending          parkerpj                         Monday, January 15, 2001 10:42:09 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 16, 2001 3:20:41 PM Closed           blankjw                          Thursday, January 18, 2001 2:16:36 AM


AUDIT_TRAIL:
Monday, January 15, 2001 9:28:39 AM  murraym            Status changed from "New" to "Resolved" Tuesday, January 16, 2001 4:06:04 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 15, 2001 9:23:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 15, 2001 9:28:39 AM Closed           blankjw                          Tuesday, January 16, 2001 4:06:04 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:06:14 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, January 15, 2001 8:59:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, January 15, 2001 8:59:57 AM Closed           blankjw                          Tuesday, January 16, 2001 4:06:13 AM


AUDIT_TRAIL:
Wednesday, January 17, 2001 8:41:40 PM  matyasa            Status changed from "Pending" to "WorkInProgress" Thursday, January 18, 2001 10:13:41 AM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Monday, January 15, 2001 9:23:32 AM Assigned                                           WorkInProgress   matyasa                          Wednesday, January 17, 2001 8:41:40 PM Pending          collador                         Monday, January 15, 2001 9:23:32 AM Reassign                                           Escalated                                          Resolved         collador                         Thursday, January 18, 2001 10:13:41 AM Closed


AUDIT_TRAIL:
Tuesday, January 16, 2001 4:06:18 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 15, 2001 8:24:51 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 15, 2001 8:24:51 AM Closed           blankjw                          Tuesday, January 16, 2001 4:06:18 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:12:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, January 16, 2001 9:56:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, January 16, 2001 9:56:32 PM Closed           blankjw                          Thursday, January 18, 2001 2:12:02 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:12:08 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, January 16, 2001 9:53:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, January 16, 2001 9:53:55 PM Closed           blankjw                          Thursday, January 18, 2001 2:12:08 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:12:24 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Tuesday, January 16, 2001 8:30:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, January 16, 2001 8:30:41 PM Closed           blankjw                          Thursday, January 18, 2001 2:12:24 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 3:45:18 PM  maldonal            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              maldonal                         Tuesday, January 16, 2001 7:51:59 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Tuesday, January 16, 2001 7:51:59 PM Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, January 18, 2001 3:45:18 PM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 2:13:22 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 16, 2001 3:13:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 16, 2001 3:13:25 PM Closed           blankjw                          Thursday, January 18, 2001 2:13:22 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 2:09:33 PM  murraym            Status changed from "New" to "Resolved" Thursday, January 18, 2001 2:14:03 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Tuesday, January 16, 2001 1:56:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Tuesday, January 16, 2001 2:09:33 PM Closed           blankjw                          Thursday, January 18, 2001 2:14:03 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:14:45 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, January 16, 2001 11:59:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, January 16, 2001 11:59:49 AM Closed           blankjw                          Thursday, January 18, 2001 2:14:45 AM


AUDIT_TRAIL:
Tuesday, January 16, 2001 3:22:00 PM  dorszte            Case type changed from "Request" to "Comment"        Details changed.        Item Affected changed from "How-to information" to "Product information"        Short Description changed.        Status changed from "Pending" to "Resolved" Thursday, January 18, 2001 2:14:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, January 16, 2001 11:51:00 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Tuesday, January 16, 2001 11:51:00 AM Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, January 16, 2001 3:22:00 PM Closed           blankjw                          Thursday, January 18, 2001 2:14:56 AM


STATUS_HISTORY:
New              kulasikj                         Tuesday, January 16, 2001 11:43:16 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Tuesday, January 16, 2001 11:43:16 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 2:15:01 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, January 16, 2001 11:44:01 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 16, 2001 11:44:01 AM Closed           blankjw                          Thursday, January 18, 2001 2:15:01 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:15:50 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 16, 2001 9:11:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 16, 2001 9:11:53 AM Closed           blankjw                          Thursday, January 18, 2001 2:15:50 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:15:23 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 16, 2001 10:40:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 16, 2001 10:40:47 AM Closed           blankjw                          Thursday, January 18, 2001 2:15:23 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:15:07 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 16, 2001 11:12:01 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 16, 2001 11:12:01 AM Closed           blankjw                          Thursday, January 18, 2001 2:15:07 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:14:50 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 16, 2001 11:53:59 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 16, 2001 11:53:59 AM Closed           blankjw                          Thursday, January 18, 2001 2:14:50 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:14:41 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, January 16, 2001 12:02:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 16, 2001 12:02:44 PM Closed           blankjw                          Thursday, January 18, 2001 2:14:41 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:13:26 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, January 16, 2001 3:11:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, January 16, 2001 3:11:39 PM Closed           blankjw                          Thursday, January 18, 2001 2:13:26 AM


STATUS_HISTORY:
New              murraym                          Tuesday, January 16, 2001 3:40:57 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, January 16, 2001 3:40:57 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 2:12:29 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, January 16, 2001 8:27:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, January 16, 2001 8:27:38 PM Closed           blankjw                          Thursday, January 18, 2001 2:12:29 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:12:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, January 16, 2001 9:04:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, January 16, 2001 9:04:42 PM Closed           blankjw                          Thursday, January 18, 2001 2:12:19 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:07:28 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, January 17, 2001 10:46:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 17, 2001 10:46:16 PM Closed           blankjw                          Thursday, January 18, 2001 2:07:28 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:07:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, January 17, 2001 9:59:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 17, 2001 9:59:38 PM Closed           blankjw                          Thursday, January 18, 2001 2:07:34 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:07:44 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, January 17, 2001 9:00:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 17, 2001 9:00:22 PM Closed           blankjw                          Thursday, January 18, 2001 2:07:44 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:08:21 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Wednesday, January 17, 2001 4:30:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, January 17, 2001 4:30:24 PM Closed           blankjw                          Thursday, January 18, 2001 2:08:21 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:09:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 17, 2001 3:00:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 17, 2001 3:00:34 PM Closed           blankjw                          Thursday, January 18, 2001 2:09:34 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:07:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, January 17, 2001 5:14:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Wednesday, January 17, 2001 5:14:11 PM Closed           blankjw                          Thursday, January 18, 2001 2:07:55 AM


STATUS_HISTORY:
New              matyasa                          Wednesday, January 17, 2001 8:03:53 PM Assigned                                           WorkInProgress   matyasa                          Wednesday, January 17, 2001 8:03:53 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, January 17, 2001 3:02:24 PM  morsteinj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending"        Type changed from "Other" to "Mail list" Wednesday, January 17, 2001 10:27:42 PM  matyasa            Status changed from "Pending" to "WorkInProgress" Thursday, January 18, 2001 7:17:26 AM  morsteinj            Status changed from "WorkInProgress" to "Pending" Friday, January 19, 2001 8:56:01 AM  morsteinj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 2:51:22 PM Assigned                                           WorkInProgress   matyasa                          Wednesday, January 17, 2001 10:27:42 PM Pending          morsteinj                        Thursday, January 18, 2001 7:17:26 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 19, 2001 8:56:01 AM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 2:10:31 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 1:05:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 1:05:16 PM Closed           blankjw                          Thursday, January 18, 2001 2:10:31 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:10:21 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 1:50:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 1:50:20 PM Closed           blankjw                          Thursday, January 18, 2001 2:10:21 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:11:41 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 7:37:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 7:37:03 AM Closed           blankjw                          Thursday, January 18, 2001 2:11:41 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:11:37 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 7:45:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 7:45:26 AM Closed           blankjw                          Thursday, January 18, 2001 2:11:37 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:11:17 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 17, 2001 10:04:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 17, 2001 10:04:43 AM Closed           blankjw                          Thursday, January 18, 2001 2:11:17 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 2:11:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 17, 2001 10:31:30 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, January 17, 2001 10:31:30 AM Closed           blankjw                          Thursday, January 18, 2001 2:11:02 AM


AUDIT_TRAIL:
Thursday, January 18, 2001 8:50:36 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Thursday, January 18, 2001 8:50:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, January 18, 2001 8:50:36 PM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 7:15:43 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Thursday, January 18, 2001 7:15:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, January 18, 2001 7:15:43 PM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 3:41:00 PM  parkerpj            Initial Source was call.phone

STATUS_HISTORY:
New              parkerpj                         Thursday, January 18, 2001 3:41:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 18, 2001 3:41:00 PM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 12:40:18 PM  mackertj            Assigned-to Individual changed from "mackertj" to "morsteinj"

STATUS_HISTORY:
New              mackertj                         Thursday, January 18, 2001 12:37:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, January 18, 2001 12:37:30 PM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, January 18, 2001 9:13:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 18, 2001 9:13:47 AM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 8:31:07 AM  collador            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Thursday, January 18, 2001 11:20:33 AM Assigned                                           WorkInProgress                                     Pending          collador                         Thursday, January 18, 2001 11:20:33 AM Reassign                                           Escalated                                          Resolved         collador                         Friday, January 19, 2001 8:31:07 AM Closed


AUDIT_TRAIL:
Thursday, January 18, 2001 2:45:27 PM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Thursday, January 18, 2001 2:45:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 18, 2001 2:45:27 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 10:01:29 PM  jhasam1a            Initial Source was call.phone

STATUS_HISTORY:
New              jhasam1a                         Friday, January 19, 2001 10:01:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         jhasam1a                         Friday, January 19, 2001 10:01:29 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 8:30:16 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Friday, January 19, 2001 8:30:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, January 19, 2001 8:30:16 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 5:13:02 PM  martinezm            Initial Source was e.mail Friday, January 19, 2001 5:17:37 PM  martinezm            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Friday, January 19, 2001 5:13:02 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Friday, January 19, 2001 5:13:02 PM Reassign                                           Escalated                                          Resolved         martinezm                        Friday, January 19, 2001 5:17:37 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 4:57:00 PM  blankjw            Initial Source was call.phone

STATUS_HISTORY:
New              blankjw                          Friday, January 19, 2001 4:57:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, January 19, 2001 4:57:00 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 3:56:43 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 19, 2001 3:56:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 19, 2001 3:56:43 PM Closed


AUDIT_TRAIL:
Friday, January 19, 2001 12:39:16 PM  morsteinj            Initial Source was call.phone Friday, January 19, 2001 12:46:51 PM  morsteinj            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending"

STATUS_HISTORY:
New              morsteinj                        Friday, January 19, 2001 12:39:16 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, January 19, 2001 12:46:51 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 19, 2001 11:37:54 AM  parkerpj            Initial Source was call.phone Friday, January 19, 2001 11:41:43 AM  parkerpj            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Status changed from "New" to "Pending" Saturday, January 20, 2001 11:21:56 AM  morsteinj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Friday, January 19, 2001 11:37:54 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Friday, January 19, 2001 11:41:43 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 20, 2001 11:21:56 AM Closed


AUDIT_TRAIL:
Saturday, January 20, 2001 10:23:42 PM  jhasam1a            Initial Source was e.mail Wednesday, January 24, 2001 7:02:42 AM  morsteinj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              jhasam1a                         Saturday, January 20, 2001 10:23:42 PM Assigned                                           WorkInProgress                                     Pending          jhasam1a                         Saturday, January 20, 2001 10:23:42 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, January 24, 2001 7:02:42 AM Closed


AUDIT_TRAIL:
Saturday, January 20, 2001 9:40:33 PM  alveloai            Initial Source was call.phone Tuesday, January 23, 2001 2:35:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Saturday, January 20, 2001 9:40:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Saturday, January 20, 2001 9:40:33 PM Closed           blankjw                          Tuesday, January 23, 2001 2:35:19 AM


AUDIT_TRAIL:
Saturday, January 20, 2001 4:16:25 PM  alveloai            Initial Source was call.phone Tuesday, January 23, 2001 2:35:28 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Saturday, January 20, 2001 4:16:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Saturday, January 20, 2001 4:16:25 PM Closed           blankjw                          Tuesday, January 23, 2001 2:35:28 AM


AUDIT_TRAIL:
Saturday, January 20, 2001 1:29:04 PM  morsteinj            Initial Source was call.phone Tuesday, January 23, 2001 2:35:37 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Questions about mailmerging the document with mailing list

STATUS_HISTORY:
New              morsteinj                        Saturday, January 20, 2001 1:29:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 20, 2001 1:29:04 PM Closed           blankjw                          Tuesday, January 23, 2001 2:35:37 AM


AUDIT_TRAIL:
Saturday, January 20, 2001 5:01:52 PM  matyasa            Initial Source was call.phone Tuesday, January 23, 2001 2:35:23 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Saturday, January 20, 2001 5:01:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, January 20, 2001 5:01:52 PM Closed           blankjw                          Tuesday, January 23, 2001 2:35:23 AM


AUDIT_TRAIL:
Saturday, January 20, 2001 8:17:24 AM  morsteinj            Initial Source was e.mail Tuesday, January 23, 2001 2:35:46 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 20, 2001 8:17:24 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 20, 2001 8:17:24 AM Closed           blankjw                          Tuesday, January 23, 2001 2:35:46 AM


AUDIT_TRAIL:
Saturday, January 20, 2001 10:40:26 AM  morsteinj            Initial Source was call.phone Saturday, January 20, 2001 10:48:11 AM  morsteinj            Type changed from "Other" to "Credit Card"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Transaction"        Short Description changed.        Status changed from "New" to "Pending" Tuesday, January 23, 2001 7:35:53 AM  morsteinj            Status changed from "Pending" to "Resolved"

SHORT_DESC:
payment error while trying to submit an order

STATUS_HISTORY:
New              morsteinj                        Saturday, January 20, 2001 10:40:26 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, January 20, 2001 10:48:11 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 23, 2001 7:35:53 AM Closed


AUDIT_TRAIL:
Monday, January 22, 2001 8:13:50 AM  kulasikj    Customer will move file into Excel or into Word tables        resolved        Initial Source was call.phone Monday, January 22, 2001 8:14:58 AM  kulasikj            Details changed. Tuesday, January 23, 2001 2:34:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 8:13:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 8:13:50 AM Closed           blankjw                          Tuesday, January 23, 2001 2:34:56 AM


AUDIT_TRAIL:
Monday, January 22, 2001 8:11:11 AM  murraym            Initial Source was e.mail Monday, January 22, 2001 8:41:40 AM  murraym            Assigned-to Individual changed from "murraym" to "mailingonline"        Status changed from "New" to "Pending"

STATUS_HISTORY:
New              murraym                          Monday, January 22, 2001 8:11:10 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Monday, January 22, 2001 8:41:39 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, January 22, 2001 7:52:19 AM  murraym            Initial Source was e.mail Tuesday, January 23, 2001 2:35:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 22, 2001 7:52:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 22, 2001 7:52:19 AM Closed           blankjw                          Tuesday, January 23, 2001 2:35:06 AM


AUDIT_TRAIL:
Monday, January 22, 2001 8:45:23 AM  murraym            Initial Source was e.mail Monday, January 22, 2001 8:48:58 AM  murraym            Status changed from "New" to "Resolved" Tuesday, January 23, 2001 2:34:45 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Monday, January 22, 2001 8:45:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 22, 2001 8:48:58 AM Closed           blankjw                          Tuesday, January 23, 2001 2:34:45 AM


AUDIT_TRAIL:
Monday, January 22, 2001 9:47:00 AM  mackertj            Initial Source was call.phone Tuesday, January 23, 2001 2:34:19 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, January 22, 2001 9:47:00 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 22, 2001 9:47:00 AM Closed           blankjw                          Tuesday, January 23, 2001 2:34:19 AM


AUDIT_TRAIL:
Monday, January 22, 2001 11:59:42 AM  kulasikj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:50 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 11:59:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 11:59:42 AM Closed           blankjw                          Tuesday, January 23, 2001 2:33:50 AM


AUDIT_TRAIL:
Monday, January 22, 2001 1:01:04 PM  kulasikj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:37 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 1:01:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 1:01:04 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:37 AM


AUDIT_TRAIL:
Monday, January 22, 2001 1:06:14 PM  kulasikj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:33 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 1:06:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 1:06:14 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:33 AM


AUDIT_TRAIL:
Monday, January 22, 2001 1:19:01 PM  kulasikj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:30 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 1:19:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 1:19:01 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:30 AM


AUDIT_TRAIL:
Monday, January 22, 2001 4:04:14 PM  maldonal            Initial Source was call.phone Tuesday, January 23, 2001 2:33:13 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, January 22, 2001 4:04:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, January 22, 2001 4:04:14 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:13 AM


AUDIT_TRAIL:
Monday, January 22, 2001 4:48:46 PM  maldonal            Initial Source was call.phone Tuesday, January 23, 2001 2:32:59 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, January 22, 2001 4:48:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, January 22, 2001 4:48:46 PM Closed           blankjw                          Tuesday, January 23, 2001 2:32:59 AM


AUDIT_TRAIL:
Monday, January 22, 2001 5:28:46 PM  maldonal            Initial Source was call.phone Tuesday, January 23, 2001 2:32:45 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, January 22, 2001 5:28:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, January 22, 2001 5:28:46 PM Closed           blankjw                          Tuesday, January 23, 2001 2:32:45 AM


AUDIT_TRAIL:
Monday, January 22, 2001 5:05:33 PM  maldonal            Initial Source was call.phone Tuesday, January 23, 2001 2:32:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, January 22, 2001 5:05:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, January 22, 2001 5:05:33 PM Closed           blankjw                          Tuesday, January 23, 2001 2:32:56 AM


AUDIT_TRAIL:
Monday, January 22, 2001 9:40:34 PM  alveloai            Initial Source was call.phone Tuesday, January 23, 2001 2:32:15 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
wanted to know if we provided a mailing list.

STATUS_HISTORY:
New              alveloai                         Monday, January 22, 2001 9:40:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Monday, January 22, 2001 9:40:33 PM Closed           blankjw                          Tuesday, January 23, 2001 2:32:15 AM


AUDIT_TRAIL:
Monday, January 22, 2001 8:34:45 PM  britt1sd            Initial Source was call.phone Tuesday, January 23, 2001 7:12:58 AM  morsteinj            Status changed from "New" to "WorkInProgress" Tuesday, January 23, 2001 2:40:31 PM  morsteinj            Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              britt1sd                         Monday, January 22, 2001 8:34:45 PM Assigned                                           WorkInProgress   morsteinj                        Tuesday, January 23, 2001 7:12:58 AM Pending          morsteinj                        Tuesday, January 23, 2001 2:40:31 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, January 22, 2001 9:07:28 PM  britt1sd            Initial Source was call.phone Tuesday, January 23, 2001 3:00:05 PM  parkerpj            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              britt1sd                         Monday, January 22, 2001 9:07:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, January 23, 2001 3:00:05 PM Closed


AUDIT_TRAIL:
Monday, January 22, 2001 7:22:07 PM  britt1sd            Initial Source was call.phone

SHORT_DESC:
Submit button freeze/when try to sender's address

STATUS_HISTORY:
New              britt1sd                         Monday, January 22, 2001 7:22:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, January 22, 2001 7:56:22 PM  matyasa            Initial Source was call.phone Tuesday, January 23, 2001 2:32:20 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, January 22, 2001 7:56:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, January 22, 2001 7:56:22 PM Closed           blankjw                          Tuesday, January 23, 2001 2:32:20 AM


AUDIT_TRAIL:
Monday, January 22, 2001 4:06:49 PM  mackertj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:09 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, January 22, 2001 4:06:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 22, 2001 4:06:49 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:09 AM


AUDIT_TRAIL:
Monday, January 22, 2001 1:43:16 PM  kulasikj            Initial Source was e.mail Tuesday, January 23, 2001 2:33:26 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 1:43:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 1:43:16 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:26 AM


AUDIT_TRAIL:
Monday, January 22, 2001 2:40:53 PM  mackertj            Initial Source was call.phone Tuesday, January 23, 2001 10:46:41 AM  mackertj            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              mackertj                         Monday, January 22, 2001 2:40:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 10:46:41 AM Closed


AUDIT_TRAIL:
Monday, January 22, 2001 2:50:18 PM  kulasikj            Initial Source was call.phone Tuesday, January 23, 2001 2:33:21 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, January 22, 2001 2:50:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, January 22, 2001 2:50:18 PM Closed           blankjw                          Tuesday, January 23, 2001 2:33:21 AM


AUDIT_TRAIL:
Monday, January 22, 2001 3:19:28 PM  mackertj            Initial Source was call.phone Monday, January 22, 2001 4:56:50 PM  murraym            Status changed from "Resolved" to "Pending" Thursday, January 25, 2001 10:26:35 AM  murraym            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              mackertj                         Monday, January 22, 2001 3:19:28 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Monday, January 22, 2001 4:56:50 PM Reassign                                           Escalated                                          Resolved         murraym                          Thursday, January 25, 2001 10:26:35 AM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 6:57:59 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 23, 2001 6:57:59 AM Assigned                                           WorkInProgress   morsteinj                        Tuesday, January 23, 2001 6:57:59 AM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 9:58:20 AM  mackertj            Initial Source was call.phone

SHORT_DESC:
Ex-Shipping online client inquires about fed-ex

STATUS_HISTORY:
New              mackertj                         Tuesday, January 23, 2001 9:58:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 9:58:20 AM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 12:08:50 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 23, 2001 12:08:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 23, 2001 12:08:50 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 2:00:51 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 23, 2001 2:00:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 23, 2001 2:00:51 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 10:35:13 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Tuesday, January 23, 2001 10:35:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 10:35:13 AM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 1:41:58 PM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 23, 2001 1:41:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 23, 2001 1:41:58 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 10:25:32 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Tuesday, January 23, 2001 10:25:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 10:25:32 AM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 8:26:22 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 23, 2001 8:26:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 23, 2001 8:26:22 AM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 2:22:01 PM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 23, 2001 2:22:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 23, 2001 2:22:01 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 2:49:13 PM  mackertj            Initial Source was call.phone

SHORT_DESC:
stephanie black/needs help finding pricing

STATUS_HISTORY:
New              mackertj                         Tuesday, January 23, 2001 2:49:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 2:49:13 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 2:53:33 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Tuesday, January 23, 2001 2:53:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, January 23, 2001 2:53:33 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 9:03:50 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Tuesday, January 23, 2001 9:03:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, January 23, 2001 9:03:50 PM Closed


AUDIT_TRAIL:
Tuesday, January 23, 2001 10:56:19 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Tuesday, January 23, 2001 10:56:19 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, January 23, 2001 10:56:19 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 10:46:13 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 24, 2001 10:46:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 24, 2001 10:46:13 AM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 4:03:37 PM  parkerpj            Initial Source was call.phone Thursday, January 25, 2001 8:53:53 AM  parkerpj            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Wednesday, January 24, 2001 4:03:37 PM Assigned                                           WorkInProgress   parkerpj                         Wednesday, January 24, 2001 4:03:37 PM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, January 25, 2001 8:53:52 AM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 7:09:08 PM  martinezm            Initial Source was call.phone Wednesday, January 24, 2001 7:10:50 PM  martinezm            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Wednesday, January 24, 2001 7:09:08 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Wednesday, January 24, 2001 7:09:08 PM Reassign                                           Escalated                                          Resolved         martinezm                        Wednesday, January 24, 2001 7:10:50 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 8:25:12 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Wednesday, January 24, 2001 8:25:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 24, 2001 8:25:12 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 7:34:53 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Wednesday, January 24, 2001 7:34:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 24, 2001 7:34:53 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 9:55:10 PM  alveloai            Initial Source was call.phone Sunday, January 28, 2001 10:12:53 PM  alveloai            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              alveloai                         Wednesday, January 24, 2001 9:55:10 PM Assigned                                           WorkInProgress   alveloai                         Wednesday, January 24, 2001 9:55:10 PM Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Sunday, January 28, 2001 10:12:53 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 8:29:35 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Wednesday, January 24, 2001 8:29:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 24, 2001 8:29:35 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 3:56:46 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Wednesday, January 24, 2001 3:56:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, January 24, 2001 3:56:46 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 12:43:18 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 24, 2001 12:43:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 24, 2001 12:43:18 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 1:00:19 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 24, 2001 1:00:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 24, 2001 1:00:19 PM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 1:21:57 PM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 24, 2001 1:21:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 24, 2001 1:21:57 PM Closed


AUDIT_TRAIL:
Monday, January 22, 2001 3:57:59 PM  murraym            Initial Source was inperson.Internal Thursday, January 25, 2001 8:41:34 AM  murraym            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MailOLPaymtT2"        Assigned-to Individual changed from "murraym" to "tackesjj"

STATUS_HISTORY:
New              murraym                          Monday, January 22, 2001 3:57:59 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Monday, January 22, 2001 3:57:59 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 1:09:47 PM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Thursday, January 25, 2001 1:09:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 25, 2001 1:09:47 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 12:58:14 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Thursday, January 25, 2001 12:58:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 25, 2001 12:58:14 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 10:42:08 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Thursday, January 25, 2001 10:42:08 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 25, 2001 10:42:08 AM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 2:13:02 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Thursday, January 25, 2001 2:13:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, January 25, 2001 2:13:02 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 2:43:28 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Thursday, January 25, 2001 2:43:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, January 25, 2001 2:43:28 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 1:35:22 PM  morsteinj            Initial Source was call.fax

STATUS_HISTORY:
New              morsteinj                        Thursday, January 25, 2001 1:35:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 25, 2001 1:35:22 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 4:52:02 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Thursday, January 25, 2001 4:52:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, January 25, 2001 4:52:02 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 5:12:39 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Thursday, January 25, 2001 5:12:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, January 25, 2001 5:12:39 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 3:50:01 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, January 25, 2001 3:50:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, January 25, 2001 3:50:01 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 8:16:56 PM  martinezm            Initial Source was call.phone Friday, January 26, 2001 7:38:10 AM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Thursday, January 25, 2001 8:16:56 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Thursday, January 25, 2001 8:16:56 PM Reassign                                           Escalated                                          Resolved         dorszte                          Friday, January 26, 2001 7:38:10 AM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 4:49:51 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, January 25, 2001 4:49:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, January 25, 2001 4:49:51 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 4:28:16 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Thursday, January 25, 2001 4:28:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, January 25, 2001 4:28:16 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 10:59:41 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Thursday, January 25, 2001 10:59:41 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 25, 2001 10:59:41 AM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 11:04:06 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, January 25, 2001 11:04:06 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Thursday, January 25, 2001 11:04:06 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 12:03:43 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Thursday, January 25, 2001 12:03:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, January 25, 2001 12:03:43 PM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 12:50:36 PM  murraym            Initial Source was e.mail

STATUS_HISTORY:
New              murraym                          Thursday, January 25, 2001 12:50:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 10:45:24 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Thursday, January 25, 2001 10:45:24 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, January 25, 2001 10:45:24 AM Closed


AUDIT_TRAIL:
Wednesday, January 24, 2001 7:36:50 PM  maldonal            Initial Source was call.phone Wednesday, January 24, 2001 7:41:59 PM  maldonal            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "WorkInProgress" Thursday, January 25, 2001 9:31:00 AM  murraym            Assigned-to Individual changed from "" to "maldonal"

STATUS_HISTORY:
New              maldonal                         Wednesday, January 24, 2001 7:36:50 PM Assigned                                           WorkInProgress   maldonal                         Wednesday, January 24, 2001 7:41:59 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 26, 2001 10:38:35 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Friday, January 26, 2001 10:38:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, January 26, 2001 10:38:35 AM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 4:43:17 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 26, 2001 4:43:17 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 26, 2001 4:43:17 PM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 2:52:46 PM  morsteinj            Initial Source was call.phone Friday, January 26, 2001 3:21:31 PM  morsteinj            Details changed. Saturday, January 27, 2001 9:29:38 AM  morsteinj            Status changed from "WorkInProgress" to "Pending"

SHORT_DESC:
trouble uploading mailing list and document

STATUS_HISTORY:
New              morsteinj                        Friday, January 26, 2001 2:52:45 PM Assigned                                           WorkInProgress   morsteinj                        Friday, January 26, 2001 2:52:45 PM Pending          morsteinj                        Saturday, January 27, 2001 9:29:38 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 26, 2001 3:36:03 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 26, 2001 3:36:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 26, 2001 3:36:03 PM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 4:56:28 PM  martinezm            Initial Source was call.phone

STATUS_HISTORY:
New              martinezm                        Friday, January 26, 2001 4:56:28 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Friday, January 26, 2001 4:56:28 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 26, 2001 7:35:06 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Friday, January 26, 2001 7:35:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, January 26, 2001 7:35:06 PM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 9:32:14 PM  alveloai            Initial Source was call.phone Friday, January 26, 2001 10:01:22 PM  blankjw            Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              alveloai                         Friday, January 26, 2001 9:32:14 PM Assigned                                           WorkInProgress   alveloai                         Friday, January 26, 2001 9:32:14 PM Pending          blankjw                          Friday, January 26, 2001 10:01:22 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, January 26, 2001 11:26:12 AM  parkerpj            Initial Source was call.phone

STATUS_HISTORY:
New              parkerpj                         Friday, January 26, 2001 11:26:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, January 26, 2001 11:26:12 AM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 12:07:51 PM  collador            Initial Source was call.phone Friday, January 26, 2001 4:29:36 PM  collador            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              collador                         Friday, January 26, 2001 12:07:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, January 26, 2001 4:29:36 PM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 2:31:25 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 26, 2001 2:31:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 26, 2001 2:31:25 PM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 11:54:54 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 26, 2001 11:54:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 26, 2001 11:54:54 AM Closed


AUDIT_TRAIL:
Friday, January 26, 2001 11:22:06 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Friday, January 26, 2001 11:22:06 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, January 26, 2001 11:22:06 AM Closed


AUDIT_TRAIL:
Thursday, January 25, 2001 10:58:36 PM  matyasa            Initial Source was call.phone Thursday, January 25, 2001 11:15:31 PM  matyasa            Type changed from "Other" to "Job production"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Mail preparation"        Priority changed from "Low" to "High"        Short Description changed.        Status changed from "New" to "Pending" Monday, January 29, 2001 8:14:13 AM  murraym            Assigned-to Individual changed from "" to "matyasa"

STATUS_HISTORY:
New              matyasa                          Thursday, January 25, 2001 10:58:36 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Thursday, January 25, 2001 11:15:31 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Saturday, January 27, 2001 12:20:39 PM  morsteinj            Initial Source was call.phone

STATUS_HISTORY:
New              morsteinj                        Saturday, January 27, 2001 12:20:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 27, 2001 12:20:39 PM Closed


AUDIT_TRAIL:
Saturday, January 27, 2001 9:18:05 AM  morsteinj            Initial Source was e.mail Saturday, January 27, 2001 10:39:57 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Saturday, January 27, 2001 9:18:05 AM Assigned                                           WorkInProgress   morsteinj                        Saturday, January 27, 2001 9:18:05 AM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, January 27, 2001 10:39:57 AM Closed


AUDIT_TRAIL:
Saturday, January 27, 2001 5:56:32 PM  matyasa            Initial Source was call.phone Saturday, January 27, 2001 9:27:19 PM  matyasa            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              matyasa                          Saturday, January 27, 2001 5:56:32 PM Assigned                                           WorkInProgress   matyasa                          Saturday, January 27, 2001 5:56:32 PM Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, January 27, 2001 9:27:19 PM Closed


AUDIT_TRAIL:
Sunday, January 28, 2001 8:03:42 AM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Sunday, January 28, 2001 8:03:42 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, January 28, 2001 8:03:42 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Sunday, January 28, 2001 10:38:41 AM  kulasikj            Initial Source was call.phone Monday, January 29, 2001 1:55:07 PM  murraym            Assigned-to Individual changed from "kulasikj" to "mailingonline"

STATUS_HISTORY:
New              kulasikj                         Sunday, January 28, 2001 10:38:41 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, January 28, 2001 10:38:41 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, January 29, 2001 4:02:12 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Monday, January 29, 2001 4:02:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 29, 2001 4:02:12 PM Closed


AUDIT_TRAIL:
Monday, January 29, 2001 5:01:53 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Monday, January 29, 2001 5:01:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 29, 2001 5:01:53 PM Closed


AUDIT_TRAIL:
Monday, January 29, 2001 9:19:35 PM  jhasam1a            Initial Source was e.mail Wednesday, January 31, 2001 8:43:17 AM  murraym    case 22045 and 22050 are the same

STATUS_HISTORY:
New              jhasam1a                         Monday, January 29, 2001 9:19:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         jhasam1a                         Monday, January 29, 2001 9:19:35 PM Closed


AUDIT_TRAIL:
Monday, January 29, 2001 2:04:41 PM  murraym            Initial Source was inperson.Internal

STATUS_HISTORY:
New              murraym                          Monday, January 29, 2001 2:04:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 29, 2001 2:04:41 PM Closed


AUDIT_TRAIL:
Monday, January 29, 2001 8:22:12 AM  murraym            Initial Source was e.mail Monday, January 29, 2001 12:21:59 PM  murraym            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              murraym                          Monday, January 29, 2001 8:22:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, January 29, 2001 12:21:59 PM Closed


AUDIT_TRAIL:
Monday, January 29, 2001 12:34:47 PM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Monday, January 29, 2001 12:34:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, January 29, 2001 12:34:46 PM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 7:09:14 AM  morsteinj            Initial Source was e.mail Wednesday, January 31, 2001 8:42:35 AM  murraym            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 30, 2001 7:09:14 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Tuesday, January 30, 2001 7:09:14 AM Reassign                                           Escalated                                          Resolved         murraym                          Wednesday, January 31, 2001 8:42:35 AM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 11:34:48 AM  murraym            Initial Source was call.phone

STATUS_HISTORY:
New              murraym                          Tuesday, January 30, 2001 11:34:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Tuesday, January 30, 2001 11:34:48 AM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 1:36:29 PM  morsteinj            Initial Source was call.phone

STATUS_HISTORY:
New              morsteinj                        Tuesday, January 30, 2001 1:36:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, January 30, 2001 1:36:29 PM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 6:10:43 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Tuesday, January 30, 2001 6:10:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, January 30, 2001 6:10:43 PM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 8:13:03 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Tuesday, January 30, 2001 8:13:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, January 30, 2001 8:13:03 PM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 4:37:19 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Tuesday, January 30, 2001 4:37:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, January 30, 2001 4:37:19 PM Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 10:18:29 AM  murraym            Initial Source was e.mail Tuesday, January 30, 2001 10:37:04 AM  murraym            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MailOLPaymtT2"        Assigned-to Individual changed from "murraym" to "tackesjj"

STATUS_HISTORY:
New              murraym                          Tuesday, January 30, 2001 10:18:29 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, January 30, 2001 10:18:29 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, January 30, 2001 8:32:20 AM  kulasikj            Initial Source was e.mail

STATUS_HISTORY:
New              kulasikj                         Tuesday, January 30, 2001 8:32:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, January 30, 2001 8:32:19 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 10:31:48 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Wednesday, January 31, 2001 10:31:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, January 31, 2001 10:31:48 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 11:13:42 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 31, 2001 11:13:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 31, 2001 11:13:42 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 11:44:16 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 31, 2001 11:44:16 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 31, 2001 11:44:16 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 11:59:45 AM  mackertj            Initial Source was e.mail

STATUS_HISTORY:
New              mackertj                         Wednesday, January 31, 2001 11:59:45 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, January 31, 2001 11:59:45 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 4:20:07 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Wednesday, January 31, 2001 4:20:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 31, 2001 4:20:07 PM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 7:37:05 PM  matyasa            Initial Source was call.phone Wednesday, January 31, 2001 8:03:08 PM  matyasa            Type changed from "Other" to "Marketing"        Assigned-to Group changed from "HD-POLHelpDesk" to "xMOL_PM"        Case type changed from "Problem" to "Question"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Product information"        Short Description changed.        Status changed from "New" to "Pending"

STATUS_HISTORY:
New              matyasa                          Wednesday, January 31, 2001 7:37:05 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Wednesday, January 31, 2001 8:03:08 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 6:22:21 PM  alveloai            Initial Source was e.mail

STATUS_HISTORY:
New              alveloai                         Wednesday, January 31, 2001 6:22:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, January 31, 2001 6:22:21 PM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 2:30:21 PM  britt1sd            Initial Source was call.phone Wednesday, January 31, 2001 3:10:15 PM  britt1sd            Type changed from "Other" to "Create Mailing"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Assemble Order"        Short Description changed. Monday, February 05, 2001 9:43:07 AM  parkerpj            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              britt1sd                         Wednesday, January 31, 2001 2:30:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 05, 2001 9:43:07 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 1:36:41 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 31, 2001 1:36:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 31, 2001 1:36:41 PM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 11:42:12 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Wednesday, January 31, 2001 11:42:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, January 31, 2001 11:42:12 AM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 10:00:57 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Wednesday, January 31, 2001 10:00:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, January 31, 2001 10:00:57 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 9:28:41 PM  alveloai            Initial Source was e.mail

STATUS_HISTORY:
New              alveloai                         Thursday, February 01, 2001 9:28:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, February 01, 2001 9:28:41 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 8:43:23 AM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Thursday, February 01, 2001 8:43:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, February 01, 2001 8:43:23 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 9:36:50 AM  mackertj            Initial Source was call.phone

STATUS_HISTORY:
New              mackertj                         Thursday, February 01, 2001 9:36:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, February 01, 2001 9:36:50 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 9:44:03 AM  morsteinj            Initial Source was e.mail Monday, February 05, 2001 9:48:21 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Thursday, February 01, 2001 9:44:03 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, February 01, 2001 9:44:03 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 05, 2001 9:48:21 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 10:26:17 AM  collador            Initial Source was e.mail

SHORT_DESC:
Daily Report: ORDERED_JOBS Date: 01/31/01

STATUS_HISTORY:
New              collador                         Thursday, February 01, 2001 10:26:17 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, February 01, 2001 10:26:17 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 11:23:00 AM  murraym            Initial Source was call.phone Thursday, February 01, 2001 1:04:59 PM  murraym            Type changed from "Other" to "Account Info"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View account history"        Short Description changed. Thursday, February 01, 2001 1:06:04 PM  murraym            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              murraym                          Thursday, February 01, 2001 11:23:00 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Thursday, February 01, 2001 1:06:04 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 10:35:41 AM  morsteinj            Initial Source was call.phone

STATUS_HISTORY:
New              morsteinj                        Thursday, February 01, 2001 10:35:41 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 01, 2001 10:35:41 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 12:57:06 PM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Thursday, February 01, 2001 12:57:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 01, 2001 12:57:06 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 3:30:50 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, February 01, 2001 3:30:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, February 01, 2001 3:30:50 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 1:29:27 PM  kulasikj            Initial Source was call.phone

STATUS_HISTORY:
New              kulasikj                         Thursday, February 01, 2001 1:29:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, February 01, 2001 1:29:27 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 4:42:04 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Thursday, February 01, 2001 4:42:04 PM Assigned                                           WorkInProgress   alveloai                         Thursday, February 01, 2001 4:42:04 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 4:45:25 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, February 01, 2001 4:45:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, February 01, 2001 4:45:25 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 5:05:21 PM  britt1sd            Initial Source was call.phone Monday, February 05, 2001 9:57:37 AM  parkerpj            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              britt1sd                         Thursday, February 01, 2001 5:05:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 05, 2001 9:57:37 AM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 5:51:27 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Thursday, February 01, 2001 5:51:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, February 01, 2001 5:51:27 PM Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 8:39:55 PM  britt1sd            Initial Source was call.phone Friday, February 02, 2001 9:37:16 AM  collador            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              britt1sd                         Thursday, February 01, 2001 8:39:55 PM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, February 02, 2001 9:37:16 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 01, 2001 9:28:03 PM  alveloai            Initial Source was e.mail

STATUS_HISTORY:
New              alveloai                         Thursday, February 01, 2001 9:28:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, February 01, 2001 9:28:03 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 9:45:28 AM  morsteinj            Initial Source was e.mail Friday, February 02, 2001 9:46:48 AM  morsteinj            Status changed from "WorkInProgress" to "Pending"

SHORT_DESC:
Price information and general mol questions

STATUS_HISTORY:
New              morsteinj                        Friday, February 02, 2001 9:45:28 AM Assigned                                           WorkInProgress   morsteinj                        Friday, February 02, 2001 9:45:28 AM Pending          morsteinj                        Friday, February 02, 2001 9:46:48 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, February 02, 2001 12:31:22 PM  parkerpj            Initial Source was call.phone

STATUS_HISTORY:
New              parkerpj                         Friday, February 02, 2001 12:31:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, February 02, 2001 12:31:22 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 1:36:30 PM  collador            Initial Source was call.phone Friday, February 02, 2001 6:19:51 PM  blankjw            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Friday, February 02, 2001 1:36:30 PM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, February 02, 2001 1:36:30 PM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, February 02, 2001 6:19:51 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 9:40:44 PM  alveloai            Initial Source was e.mail

STATUS_HISTORY:
New              alveloai                         Friday, February 02, 2001 9:40:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 02, 2001 9:40:44 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 2:52:13 PM  collador            Initial Source was call.phone

STATUS_HISTORY:
New              collador                         Friday, February 02, 2001 2:52:13 PM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, February 02, 2001 2:52:13 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, February 02, 2001 3:11:49 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Friday, February 02, 2001 3:11:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 02, 2001 3:11:49 PM Closed


