# UPDW_DEV_HDREM3

AUDIT_TRAIL:
Friday, February 02, 2001 4:08:40 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Friday, February 02, 2001 4:08:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 02, 2001 4:08:40 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 4:09:16 PM  murraym            Initial Source was call.phone Friday, February 02, 2001 8:54:23 PM  blankjw            Assigned-to Group changed from "HD-MOLHelpDeskT3" to "HD-POLHelpDesk"        Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              murraym                          Friday, February 02, 2001 4:09:16 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Friday, February 02, 2001 4:09:16 PM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, February 02, 2001 8:54:23 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 5:27:50 PM  britt1sd            Initial Source was call.phone

STATUS_HISTORY:
New              britt1sd                         Friday, February 02, 2001 5:27:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, February 02, 2001 4:44:00 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Friday, February 02, 2001 4:44:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 02, 2001 4:44:00 PM Closed


AUDIT_TRAIL:
Friday, February 02, 2001 8:49:11 PM  matyasa            Initial Source was call.phone

STATUS_HISTORY:
New              matyasa                          Friday, February 02, 2001 8:49:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, February 02, 2001 8:49:11 PM Closed


AUDIT_TRAIL:
Wednesday, January 31, 2001 11:18:29 AM  morsteinj            Initial Source was call.phone Wednesday, January 31, 2001 11:25:19 AM  morsteinj            Type changed from "Other" to "Document"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload document"        Short Description changed.        Status changed from "New" to "Pending" Friday, February 02, 2001 6:57:58 AM  murraym            Assigned-to Individual changed from "" to "morsteinj" Monday, February 05, 2001 9:42:21 AM  parkerpj            Status changed from "Pending" to "Resolved"

SHORT_DESC:
waits 20 mintues but document still won't upload

STATUS_HISTORY:
New              morsteinj                        Wednesday, January 31, 2001 11:18:29 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Wednesday, January 31, 2001 11:25:19 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 05, 2001 9:42:21 AM Closed


AUDIT_TRAIL:
Monday, February 05, 2001 7:17:48 AM  kulasikj            Initial Source was e.mail Monday, February 12, 2001 10:03:40 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 05, 2001 7:17:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 05, 2001 7:17:48 AM Closed           murraym                          Monday, February 12, 2001 10:03:40 AM


AUDIT_TRAIL:
Monday, February 05, 2001 12:47:03 PM  britt1sd            Initial Source was call.phone Monday, February 12, 2001 10:03:05 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, February 05, 2001 12:47:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Monday, February 05, 2001 12:47:03 PM Closed           murraym                          Monday, February 12, 2001 10:03:05 AM


AUDIT_TRAIL:
Monday, February 05, 2001 2:31:52 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 10:02:47 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 05, 2001 2:31:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 05, 2001 2:31:52 PM Closed           murraym                          Monday, February 12, 2001 10:02:47 AM


AUDIT_TRAIL:
Monday, February 05, 2001 2:59:02 PM  martinezm            Initial Source was e.mail Monday, February 05, 2001 3:05:01 PM  martinezm            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 10:02:36 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 05, 2001 2:59:02 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Monday, February 05, 2001 2:59:02 PM Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 05, 2001 3:05:01 PM Closed           murraym                          Monday, February 12, 2001 10:02:36 AM


AUDIT_TRAIL:
Monday, February 05, 2001 5:10:43 PM  britt1sd            Initial Source was call.phone Monday, February 05, 2001 5:24:32 PM  britt1sd            Details changed. Monday, February 05, 2001 8:09:48 PM  martinezm            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              britt1sd                         Monday, February 05, 2001 5:10:43 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Monday, February 05, 2001 8:09:48 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, February 05, 2001 5:05:07 PM  maldonal            Initial Source was call.phone Monday, February 12, 2001 10:00:53 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 5:05:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 05, 2001 5:05:07 PM Closed           murraym                          Monday, February 12, 2001 10:00:53 AM


AUDIT_TRAIL:
Monday, February 05, 2001 3:07:51 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 10:02:24 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can I include "Needs to be Handdelivered" in address of some reciepients

STATUS_HISTORY:
New              kulasikj                         Monday, February 05, 2001 3:07:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 05, 2001 3:07:51 PM Closed           murraym                          Monday, February 12, 2001 10:02:24 AM


AUDIT_TRAIL:
Monday, February 05, 2001 4:03:52 PM  britt1sd            Initial Source was call.phone Monday, February 05, 2001 4:10:28 PM  britt1sd            Details changed. Tuesday, February 06, 2001 1:33:37 PM  britt1sd            Status changed from "New" to "WorkInProgress"

STATUS_HISTORY:
New              britt1sd                         Monday, February 05, 2001 4:03:52 PM Assigned                                           WorkInProgress   britt1sd                         Tuesday, February 06, 2001 1:33:37 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, February 05, 2001 5:15:03 PM  maldonal            Initial Source was call.phone Monday, February 12, 2001 10:00:47 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 5:15:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 05, 2001 5:15:03 PM Closed           murraym                          Monday, February 12, 2001 10:00:47 AM


AUDIT_TRAIL:
Monday, February 05, 2001 6:22:34 PM  martinezm            Initial Source was e.mail Monday, February 05, 2001 6:24:59 PM  martinezm            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 9:58:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 05, 2001 6:22:34 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Monday, February 05, 2001 6:22:34 PM Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 05, 2001 6:24:59 PM Closed           murraym                          Monday, February 12, 2001 9:58:00 AM


AUDIT_TRAIL:
Monday, February 05, 2001 5:51:03 PM  maldonal            Initial Source was e.mail Monday, February 12, 2001 10:00:28 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 5:51:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 05, 2001 5:51:03 PM Closed           murraym                          Monday, February 12, 2001 10:00:28 AM


AUDIT_TRAIL:
Monday, February 05, 2001 5:46:12 PM  matyasa            Initial Source was call.phone Monday, February 12, 2001 10:00:34 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, February 05, 2001 5:46:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, February 05, 2001 5:46:12 PM Closed           murraym                          Monday, February 12, 2001 10:00:34 AM


AUDIT_TRAIL:
Monday, February 05, 2001 10:14:46 PM  maldonal            Initial Source was call.phone Monday, February 12, 2001 9:57:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 10:14:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 05, 2001 10:14:46 PM Closed           murraym                          Monday, February 12, 2001 9:57:18 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 7:49:23 AM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 9:57:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 06, 2001 7:49:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 06, 2001 7:49:23 AM Closed           murraym                          Monday, February 12, 2001 9:57:00 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 12:52:19 PM  britt1sd            Initial Source was call.phone Wednesday, February 07, 2001 11:32:08 AM  parkerpj            Status changed from "New" to "Resolved" Monday, February 12, 2001 8:17:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Tuesday, February 06, 2001 12:52:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, February 07, 2001 11:32:08 AM Closed           murraym                          Monday, February 12, 2001 8:17:03 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 12:52:25 PM  martinezm            Initial Source was call.phone Tuesday, February 06, 2001 1:00:36 PM  blankjw            Details changed.        Priority changed from "Low" to "High"        Status changed from "Pending" to "Resolved" Monday, February 12, 2001 8:16:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, February 06, 2001 12:52:25 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Tuesday, February 06, 2001 12:52:25 PM Reassign                                           Escalated                                          Resolved         blankjw                          Tuesday, February 06, 2001 1:00:36 PM Closed           murraym                          Monday, February 12, 2001 8:16:57 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 12:57:19 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 8:16:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 06, 2001 12:57:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 06, 2001 12:57:19 PM Closed           murraym                          Monday, February 12, 2001 8:16:50 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 1:58:32 PM  britt1sd            Initial Source was call.phone Tuesday, February 06, 2001 2:16:55 PM  britt1sd            Type changed from "Job processing" to "Marketing"        Item Affected changed from "AMS" to "How-to information"        Short Description changed. Wednesday, February 07, 2001 11:32:43 AM  parkerpj            Status changed from "New" to "Resolved" Monday, February 12, 2001 8:16:40 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Tuesday, February 06, 2001 1:58:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, February 07, 2001 11:32:43 AM Closed           murraym                          Monday, February 12, 2001 8:16:40 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 2:30:58 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 8:16:22 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 06, 2001 2:30:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 06, 2001 2:30:58 PM Closed           murraym                          Monday, February 12, 2001 8:16:22 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 3:46:38 PM  murraym            Initial Source was inperson.Internal

STATUS_HISTORY:
New              murraym                          Tuesday, February 06, 2001 3:46:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, February 06, 2001 3:10:18 PM  kulasikj            Initial Source was call.phone Wednesday, February 07, 2001 10:50:23 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 06, 2001 3:10:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 06, 2001 3:10:18 PM Closed           murraym                          Wednesday, February 07, 2001 10:50:23 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 5:31:21 PM  alveloai            Initial Source was call.phone Tuesday, February 06, 2001 5:54:22 PM  alveloai            Status changed from "New" to "Pending" Wednesday, February 07, 2001 1:48:03 PM  parkerpj            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 8:16:16 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, February 06, 2001 5:31:21 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Tuesday, February 06, 2001 5:54:22 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, February 07, 2001 1:48:03 PM Closed           murraym                          Monday, February 12, 2001 8:16:16 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 6:33:47 PM  matyasa            Initial Source was call.phone Wednesday, February 07, 2001 10:49:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Tuesday, February 06, 2001 6:33:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, February 06, 2001 6:33:47 PM Closed           murraym                          Wednesday, February 07, 2001 10:49:45 AM


AUDIT_TRAIL:
Tuesday, February 06, 2001 7:28:33 PM  matyasa            Initial Source was call.phone Wednesday, February 07, 2001 10:49:34 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Tuesday, February 06, 2001 7:28:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, February 06, 2001 7:28:33 PM Closed           murraym                          Wednesday, February 07, 2001 10:49:34 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 8:25:07 AM  kulasikj            Initial Source was call.phone Wednesday, February 07, 2001 8:37:52 AM  kulasikj            Status changed from "Resolved" to "Pending" Wednesday, February 07, 2001 10:21:07 AM  morsteinj            Status changed from "Pending" to "Resolved" Wednesday, February 07, 2001 10:47:45 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Mail list error: Inconsistanbt deliminator in Excel file

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 07, 2001 8:25:07 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, February 07, 2001 8:37:52 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, February 07, 2001 10:21:07 AM Closed           murraym                          Wednesday, February 07, 2001 10:47:45 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 10:10:15 AM  kulasikj            Initial Source was call.phone Wednesday, February 07, 2001 10:46:50 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can post card be sent/ do you (USPS) provide lists?

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 07, 2001 10:10:15 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 07, 2001 10:10:15 AM Closed           murraym                          Wednesday, February 07, 2001 10:46:50 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 10:36:03 AM  kulasikj            Initial Source was call.phone Wednesday, February 07, 2001 10:45:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 07, 2001 10:36:03 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 07, 2001 10:36:03 AM Closed           murraym                          Wednesday, February 07, 2001 10:45:45 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 12:05:01 PM  collador            Initial Source was call.phone

STATUS_HISTORY:
New              collador                         Wednesday, February 07, 2001 12:05:01 PM Assigned                                           WorkInProgress                                     Pending          collador                         Wednesday, February 07, 2001 12:05:01 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 07, 2001 12:28:33 PM  collador            Initial Source was call.phone Monday, February 12, 2001 8:15:28 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Wednesday, February 07, 2001 12:28:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, February 07, 2001 12:28:33 PM Closed           murraym                          Monday, February 12, 2001 8:15:28 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 12:31:31 PM  martinezm            Initial Source was call.phone Wednesday, February 07, 2001 12:33:48 PM  martinezm            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 8:15:23 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Wednesday, February 07, 2001 12:31:31 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Wednesday, February 07, 2001 12:31:31 PM Reassign                                           Escalated                                          Resolved         martinezm                        Wednesday, February 07, 2001 12:33:48 PM Closed           murraym                          Monday, February 12, 2001 8:15:23 AM


AUDIT_TRAIL:
Monday, February 05, 2001 4:15:51 PM  maldonal            Initial Source was call.phone Monday, February 05, 2001 4:22:22 PM  maldonal            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Resolved" Monday, February 05, 2001 4:47:27 PM  maldonal            Status changed from "Resolved" to "Pending" Monday, February 05, 2001 8:19:06 PM  maldonal            Details changed. Wednesday, February 07, 2001 7:40:15 AM  murraym            Assigned-to Individual changed from "" to "maldonal" Saturday, February 10, 2001 11:03:47 AM  morsteinj            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 10:01:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 4:15:51 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Monday, February 05, 2001 4:47:27 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, February 10, 2001 11:03:47 AM Closed           murraym                          Monday, February 12, 2001 10:01:00 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 1:25:26 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 8:09:14 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 07, 2001 1:25:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 07, 2001 1:25:26 PM Closed           murraym                          Monday, February 12, 2001 8:09:14 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 2:12:35 PM  kulasikj            Initial Source was call.phone Thursday, February 08, 2001 7:25:48 AM  kulasikj            Status changed from "Pending" to "Resolved" Monday, February 12, 2001 8:08:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 07, 2001 2:12:35 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, February 07, 2001 2:12:35 PM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, February 08, 2001 7:25:48 AM Closed           murraym                          Monday, February 12, 2001 8:08:50 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 5:29:30 PM  alveloai            Initial Source was e.mail Monday, February 12, 2001 7:59:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, February 07, 2001 5:29:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, February 07, 2001 5:29:30 PM Closed           murraym                          Monday, February 12, 2001 7:59:00 AM


AUDIT_TRAIL:
Wednesday, February 07, 2001 9:04:41 PM  maldonal            Initial Source was call.phone Friday, February 09, 2001 12:40:37 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 07, 2001 9:04:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 07, 2001 9:04:41 PM Closed           murraym                          Friday, February 09, 2001 12:40:37 PM


AUDIT_TRAIL:
Monday, February 05, 2001 5:30:18 PM  maldonal            Initial Source was call.phone Monday, February 05, 2001 5:48:07 PM  maldonal            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded list"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, February 07, 2001 8:02:36 AM  murraym            Assigned-to Individual changed from "" to "maldonal"

STATUS_HISTORY:
New              maldonal                         Monday, February 05, 2001 5:30:17 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Monday, February 05, 2001 5:48:07 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 08, 2001 9:31:04 AM  morsteinj            Initial Source was e.mail Thursday, February 08, 2001 4:59:37 PM  alveloai            Status changed from "Pending" to "Resolved" Friday, February 09, 2001 12:38:03 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, February 08, 2001 9:31:04 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, February 08, 2001 9:31:04 AM Reassign                                           Escalated                                          Resolved         alveloai                         Thursday, February 08, 2001 4:59:37 PM Closed           murraym                          Friday, February 09, 2001 12:38:03 PM


AUDIT_TRAIL:
Thursday, February 08, 2001 11:24:53 AM  morsteinj            Initial Source was call.phone Friday, February 09, 2001 12:37:41 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, February 08, 2001 11:24:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 08, 2001 11:24:53 AM Closed           murraym                          Friday, February 09, 2001 12:37:41 PM


AUDIT_TRAIL:
Thursday, February 08, 2001 2:49:28 PM  morsteinj            Initial Source was call.phone Thursday, February 08, 2001 2:55:49 PM  morsteinj            Type changed from "Other" to "Landing site"        Case type changed from "Problem" to "Request"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Other inquiry"        Short Description changed.        Status changed from "New" to "Resolved" Friday, February 09, 2001 12:35:32 PM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
wanted to cancel order that was submitted 2/7/01

STATUS_HISTORY:
New              morsteinj                        Thursday, February 08, 2001 2:49:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 08, 2001 2:55:49 PM Closed           murraym                          Friday, February 09, 2001 12:35:32 PM


AUDIT_TRAIL:
Thursday, February 08, 2001 4:57:49 PM  martinezm            Initial Source was call.phone Friday, February 09, 2001 12:34:04 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Thursday, February 08, 2001 4:57:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Thursday, February 08, 2001 4:57:49 PM Closed           murraym                          Friday, February 09, 2001 12:34:04 PM


AUDIT_TRAIL:
Thursday, February 08, 2001 12:52:35 PM  britt1sd            Initial Source was call.phone Friday, February 09, 2001 12:37:18 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Thursday, February 08, 2001 12:52:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Thursday, February 08, 2001 12:52:35 PM Closed           murraym                          Friday, February 09, 2001 12:37:18 PM


AUDIT_TRAIL:
Friday, February 09, 2001 11:11:37 AM  morsteinj            Initial Source was call.phone Friday, February 09, 2001 12:29:42 PM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
incorrect number of pages appeare once the document uploaded

STATUS_HISTORY:
New              morsteinj                        Friday, February 09, 2001 11:11:37 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, February 09, 2001 11:11:37 AM Closed           murraym                          Friday, February 09, 2001 12:29:42 PM


AUDIT_TRAIL:
Friday, February 09, 2001 2:08:29 PM  morsteinj            Initial Source was call.phone Monday, February 12, 2001 7:49:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, February 09, 2001 2:08:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, February 09, 2001 2:08:29 PM Closed           murraym                          Monday, February 12, 2001 7:49:51 AM


AUDIT_TRAIL:
Saturday, February 10, 2001 7:57:49 PM  jhasam1a            Initial Source was e.mail Monday, February 12, 2001 7:45:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Saturday, February 10, 2001 7:57:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         jhasam1a                         Saturday, February 10, 2001 7:57:49 PM Closed           murraym                          Monday, February 12, 2001 7:45:57 AM


AUDIT_TRAIL:
Sunday, February 11, 2001 1:33:45 PM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 7:45:39 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, February 11, 2001 1:33:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, February 11, 2001 1:33:45 PM Closed           murraym                          Monday, February 12, 2001 7:45:39 AM


AUDIT_TRAIL:
Monday, February 12, 2001 1:54:03 PM  kulasikj            Initial Source was call.phone Tuesday, February 13, 2001 7:52:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 12, 2001 1:54:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 12, 2001 1:54:03 PM Closed           murraym                          Tuesday, February 13, 2001 7:52:21 AM


AUDIT_TRAIL:
Monday, February 12, 2001 1:06:56 PM  martinezm            Initial Source was call.phone Tuesday, February 13, 2001 7:52:44 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 12, 2001 1:06:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 12, 2001 1:06:56 PM Closed           murraym                          Tuesday, February 13, 2001 7:52:44 AM


AUDIT_TRAIL:
Monday, February 12, 2001 11:15:41 AM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 11:18:36 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 12, 2001 11:15:41 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 12, 2001 11:15:41 AM Closed           murraym                          Monday, February 12, 2001 11:18:36 AM


AUDIT_TRAIL:
Monday, February 12, 2001 11:31:35 AM  kulasikj            Initial Source was call.phone Monday, February 12, 2001 11:32:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 12, 2001 11:31:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 12, 2001 11:31:35 AM Closed           murraym                          Monday, February 12, 2001 11:32:03 AM


AUDIT_TRAIL:
Monday, February 12, 2001 1:27:30 PM  britt1sd            Initial Source was call.phone Monday, February 12, 2001 1:35:28 PM  britt1sd            Details changed. Tuesday, February 13, 2001 8:52:28 AM  morsteinj            Status changed from "New" to "Resolved" Tuesday, February 13, 2001 11:06:39 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, February 12, 2001 1:27:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, February 13, 2001 8:52:28 AM Closed           blankjw                          Tuesday, February 13, 2001 11:06:39 PM


AUDIT_TRAIL:
Monday, February 12, 2001 1:41:01 PM  kulasikj            Initial Source was call.phone Tuesday, February 13, 2001 7:52:33 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 12, 2001 1:41:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 12, 2001 1:41:01 PM Closed           murraym                          Tuesday, February 13, 2001 7:52:33 AM


AUDIT_TRAIL:
Monday, February 12, 2001 12:45:58 PM  britt1sd            Initial Source was call.phone Tuesday, February 13, 2001 7:52:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Monday, February 12, 2001 12:45:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Monday, February 12, 2001 12:45:58 PM Closed           murraym                          Tuesday, February 13, 2001 7:52:50 AM


AUDIT_TRAIL:
Monday, February 12, 2001 3:27:48 PM  martinezm            Initial Source was call.phone Tuesday, February 13, 2001 7:51:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 12, 2001 3:27:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 12, 2001 3:27:48 PM Closed           murraym                          Tuesday, February 13, 2001 7:51:57 AM


AUDIT_TRAIL:
Monday, February 12, 2001 2:55:16 PM  kulasikj            Initial Source was call.phone Tuesday, February 13, 2001 7:52:04 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 12, 2001 2:55:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 12, 2001 2:55:16 PM Closed           murraym                          Tuesday, February 13, 2001 7:52:03 AM


AUDIT_TRAIL:
Monday, February 12, 2001 6:09:37 PM  matyasa            Initial Source was call.phone Tuesday, February 13, 2001 7:50:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, February 12, 2001 6:09:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, February 12, 2001 6:09:37 PM Closed           murraym                          Tuesday, February 13, 2001 7:50:51 AM


AUDIT_TRAIL:
Tuesday, February 13, 2001 10:58:11 AM  kulasikj            Initial Source was call.phone Tuesday, February 13, 2001 11:06:01 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 13, 2001 10:58:10 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 13, 2001 10:58:10 AM Closed           blankjw                          Tuesday, February 13, 2001 11:06:01 PM


AUDIT_TRAIL:
Tuesday, February 13, 2001 5:59:51 PM  maldonal            Initial Source was call.phone Tuesday, February 13, 2001 11:04:00 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, February 13, 2001 5:59:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, February 13, 2001 5:59:51 PM Closed           blankjw                          Tuesday, February 13, 2001 11:04:00 PM


AUDIT_TRAIL:
Tuesday, February 13, 2001 9:53:35 PM  maldonal            Initial Source was call.phone Tuesday, February 13, 2001 11:03:21 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, February 13, 2001 9:53:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, February 13, 2001 9:53:35 PM Closed           blankjw                          Tuesday, February 13, 2001 11:03:21 PM


AUDIT_TRAIL:
Tuesday, February 13, 2001 7:05:44 PM  alveloai            Initial Source was call.phone Tuesday, February 13, 2001 11:03:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, February 13, 2001 7:05:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, February 13, 2001 7:05:44 PM Closed           blankjw                          Tuesday, February 13, 2001 11:03:47 PM


AUDIT_TRAIL:
Tuesday, February 13, 2001 4:25:11 PM  britt1sd            Initial Source was call.phone Tuesday, February 13, 2001 11:04:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Tuesday, February 13, 2001 4:25:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Tuesday, February 13, 2001 4:25:11 PM Closed           blankjw                          Tuesday, February 13, 2001 11:04:38 PM


AUDIT_TRAIL:
Tuesday, February 13, 2001 11:34:03 AM  kulasikj            Initial Source was call.phone Tuesday, February 13, 2001 11:42:59 AM  kulasikj            Details changed. Tuesday, February 13, 2001 12:42:48 PM  kulasikj            Details changed. Tuesday, February 13, 2001 1:34:55 PM  murraym            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MOLHelpDeskT3"        Assigned-to Individual changed from "kulasikj" to "mailingonline"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 13, 2001 11:34:03 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Tuesday, February 13, 2001 11:34:03 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 14, 2001 11:30:47 AM  kulasikj            Initial Source was call.phone Thursday, February 15, 2001 7:13:10 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 14, 2001 11:30:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 14, 2001 11:30:47 AM Closed           murraym                          Thursday, February 15, 2001 7:13:10 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 12:59:05 PM  morsteinj            Initial Source was call.phone Thursday, February 15, 2001 7:11:29 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
signed up for Direct Mail by the Numbes Kit

STATUS_HISTORY:
New              morsteinj                        Wednesday, February 14, 2001 12:59:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, February 14, 2001 12:59:05 PM Closed           murraym                          Thursday, February 15, 2001 7:11:29 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 12:53:14 PM  britt1sd            Initial Source was call.phone Thursday, February 15, 2001 7:11:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, February 14, 2001 12:53:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Wednesday, February 14, 2001 12:53:14 PM Closed           murraym                          Thursday, February 15, 2001 7:11:50 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 3:38:45 PM  maldonal            Initial Source was call.phone Monday, February 19, 2001 12:28:55 PM  parkerpj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 14, 2001 3:38:45 PM Assigned                                           WorkInProgress   maldonal                         Wednesday, February 14, 2001 3:38:45 PM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 19, 2001 12:28:55 PM Closed


AUDIT_TRAIL:
Wednesday, February 14, 2001 3:53:06 PM  alveloai            Initial Source was e.mail Thursday, February 15, 2001 7:09:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, February 14, 2001 3:53:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, February 14, 2001 3:53:06 PM Closed           murraym                          Thursday, February 15, 2001 7:09:15 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 4:45:12 PM  maldonal            Initial Source was call.phone Thursday, February 15, 2001 7:09:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 14, 2001 4:45:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 14, 2001 4:45:11 PM Closed           murraym                          Thursday, February 15, 2001 7:09:02 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 7:10:34 PM  britt1sd            Initial Source was call.phone Thursday, February 15, 2001 7:08:22 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, February 14, 2001 7:10:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Wednesday, February 14, 2001 7:10:34 PM Closed           murraym                          Thursday, February 15, 2001 7:08:22 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 3:52:33 PM  britt1sd            Initial Source was call.phone Thursday, February 15, 2001 8:13:53 AM  morsteinj            Type changed from "Document" to "Mail list"        Item Affected changed from "View uploaded document" to "View uploaded list"        Status changed from "New" to "Pending" Thursday, February 15, 2001 8:38:18 AM  parkerpj            Status changed from "Pending" to "Resolved" Thursday, February 15, 2001 11:11:40 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, February 14, 2001 3:52:33 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, February 15, 2001 8:13:53 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, February 15, 2001 8:38:17 AM Closed           blankjw                          Thursday, February 15, 2001 11:11:40 PM


AUDIT_TRAIL:
Wednesday, February 14, 2001 1:44:41 PM  kulasikj            Initial Source was call.phone Thursday, February 15, 2001 7:11:15 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Can MOL print Postage and target mailings per zip code

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 14, 2001 1:44:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 14, 2001 1:44:41 PM Closed           murraym                          Thursday, February 15, 2001 7:11:15 AM


AUDIT_TRAIL:
Wednesday, February 14, 2001 12:25:03 PM  britt1sd            Initial Source was call.phone Wednesday, February 14, 2001 2:17:26 PM  morsteinj            Status changed from "New" to "Pending"

STATUS_HISTORY:
New              britt1sd                         Wednesday, February 14, 2001 12:25:03 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Wednesday, February 14, 2001 2:17:26 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, February 12, 2001 4:29:35 PM  maldonal            Initial Source was call.phone Monday, February 12, 2001 4:44:15 PM  maldonal            Type changed from "Other" to "Job production"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Mail preparation"        Short Description changed.        Status changed from "New" to "Pending" Tuesday, February 13, 2001 8:41:39 AM  murraym            Type changed from "Job production" to "Document"        Assigned-to Individual changed from "" to "maldonal"        Item Affected changed from "Mail preparation" to "Upload document"        Short Description changed.        Status changed from "Pending" to "WorkInProgress" Tuesday, February 13, 2001 4:45:30 PM  blankjw            Details changed. Tuesday, February 13, 2001 5:05:16 PM  blankjw            Type changed from "Document" to "Account Info"        Item Affected changed from "Upload document" to "Account Credit" Thursday, February 15, 2001 4:05:03 PM  maldonal            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MailOLPaymtT2"        Assigned-to Individual changed from "maldonal" to "tackesjj"        Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              maldonal                         Monday, February 12, 2001 4:29:35 PM Assigned                                           WorkInProgress   murraym                          Tuesday, February 13, 2001 8:41:39 AM Pending          maldonal                         Thursday, February 15, 2001 4:05:03 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 14, 2001 4:01:14 PM  parkerpj            Initial Source was call.phone Thursday, February 15, 2001 12:39:08 PM  parkerpj            Type changed from "Job production" to "Account Info"        Item Affected changed from "Mail preparation" to "Account Credit" Thursday, February 15, 2001 3:40:05 PM  parkerpj            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MailOLPaymtT2"        Assigned-to Individual changed from "parkerpj" to "tackesjj"

STATUS_HISTORY:
New              parkerpj                         Wednesday, February 14, 2001 4:01:14 PM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Wednesday, February 14, 2001 4:01:14 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 15, 2001 10:24:27 AM  collador            Initial Source was call.phone Friday, February 16, 2001 1:26:07 PM  collador            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Thursday, February 15, 2001 10:24:27 AM Assigned                                           WorkInProgress                                     Pending          collador                         Thursday, February 15, 2001 10:24:27 AM Reassign                                           Escalated                                          Resolved         collador                         Friday, February 16, 2001 1:26:07 PM Closed


AUDIT_TRAIL:
Thursday, February 15, 2001 11:11:35 AM  kulasikj            Initial Source was call.phone Thursday, February 15, 2001 11:11:13 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, February 15, 2001 11:11:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, February 15, 2001 11:11:35 AM Closed           blankjw                          Thursday, February 15, 2001 11:11:13 PM


AUDIT_TRAIL:
Thursday, February 15, 2001 12:53:25 PM  martinezm            Initial Source was call.phone Thursday, February 15, 2001 11:10:54 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Thursday, February 15, 2001 12:53:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Thursday, February 15, 2001 12:53:25 PM Closed           blankjw                          Thursday, February 15, 2001 11:10:54 PM


AUDIT_TRAIL:
Thursday, February 15, 2001 7:04:30 PM  maldonal            Initial Source was call.phone

STATUS_HISTORY:
New              maldonal                         Thursday, February 15, 2001 7:04:30 PM Assigned                                           WorkInProgress   maldonal                         Thursday, February 15, 2001 7:04:30 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 15, 2001 1:13:03 PM  morsteinj            Initial Source was e.mail Thursday, February 15, 2001 11:10:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, February 15, 2001 1:13:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 15, 2001 1:13:03 PM Closed           blankjw                          Thursday, February 15, 2001 11:10:47 PM


AUDIT_TRAIL:
Thursday, February 15, 2001 3:41:08 PM  parkerpj            Initial Source was call.phone

STATUS_HISTORY:
New              parkerpj                         Thursday, February 15, 2001 3:41:08 PM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Thursday, February 15, 2001 3:41:08 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, February 15, 2001 6:30:22 PM  maldonal            Initial Source was call.phone Thursday, February 15, 2001 11:08:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Thursday, February 15, 2001 6:30:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, February 15, 2001 6:30:22 PM Closed           blankjw                          Thursday, February 15, 2001 11:08:38 PM


AUDIT_TRAIL:
Friday, February 16, 2001 9:47:30 AM  morsteinj            Initial Source was e.mail

STATUS_HISTORY:
New              morsteinj                        Friday, February 16, 2001 9:47:30 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, February 16, 2001 9:47:30 AM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 12:06:16 PM  martinezm            Initial Source was call.phone

STATUS_HISTORY:
New              martinezm                        Friday, February 16, 2001 12:06:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Friday, February 16, 2001 12:06:16 PM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 11:40:42 AM  martinezm            Initial Source was call.phone

STATUS_HISTORY:
New              martinezm                        Friday, February 16, 2001 11:40:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Friday, February 16, 2001 11:40:42 AM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 5:11:05 PM  britt1sd            Initial Source was call.phone

STATUS_HISTORY:
New              britt1sd                         Friday, February 16, 2001 5:11:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Friday, February 16, 2001 5:11:05 PM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 5:35:02 PM  blankjw            Initial Source was call.phone

STATUS_HISTORY:
New              blankjw                          Friday, February 16, 2001 5:35:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, February 16, 2001 5:35:02 PM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 6:27:46 PM  alveloai            Initial Source was e.mail

STATUS_HISTORY:
New              alveloai                         Friday, February 16, 2001 6:27:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 16, 2001 6:27:45 PM Closed


AUDIT_TRAIL:
Friday, February 16, 2001 10:54:45 PM  alveloai            Initial Source was call.phone

STATUS_HISTORY:
New              alveloai                         Friday, February 16, 2001 10:54:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Friday, February 16, 2001 10:54:45 PM Closed


AUDIT_TRAIL:
Saturday, February 17, 2001 5:31:15 PM  alveloai            Initial Source was call.phone Saturday, February 17, 2001 5:39:59 PM  alveloai            Status changed from "New" to "Pending" Tuesday, February 20, 2001 10:36:07 AM  morsteinj            Details changed. Tuesday, February 20, 2001 10:55:28 AM  morsteinj            Status changed from "Pending" to "Resolved" Tuesday, February 20, 2001 2:21:35 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Saturday, February 17, 2001 5:31:15 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Saturday, February 17, 2001 5:39:59 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, February 20, 2001 10:55:28 AM Closed           murraym                          Tuesday, February 20, 2001 2:21:35 PM


AUDIT_TRAIL:
Saturday, February 17, 2001 1:47:06 PM  morsteinj            Initial Source was call.phone Tuesday, February 20, 2001 2:22:12 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, February 17, 2001 1:47:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, February 17, 2001 1:47:06 PM Closed           murraym                          Tuesday, February 20, 2001 2:22:12 PM


AUDIT_TRAIL:
Sunday, February 18, 2001 11:37:22 AM  kulasikj            Initial Source was call.phone Monday, February 19, 2001 12:03:15 PM  kulasikj            Status changed from "Pending" to "Resolved" Tuesday, February 20, 2001 2:20:24 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, February 18, 2001 11:37:22 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, February 18, 2001 11:37:22 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 19, 2001 12:03:15 PM Closed           murraym                          Tuesday, February 20, 2001 2:20:24 PM


AUDIT_TRAIL:
Monday, February 19, 2001 11:52:37 AM  kulasikj            Initial Source was e.mail Monday, February 19, 2001 12:01:26 PM  kulasikj            Short Description changed.        Status changed from "WorkInProgress" to "Resolved" Tuesday, February 20, 2001 2:17:26 PM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Difficulty loging in/Printing Mailing lables

STATUS_HISTORY:
New              kulasikj                         Monday, February 19, 2001 11:52:37 AM Assigned                                           WorkInProgress   kulasikj                         Monday, February 19, 2001 11:52:37 AM Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 19, 2001 12:01:26 PM Closed           murraym                          Tuesday, February 20, 2001 2:17:26 PM


AUDIT_TRAIL:
Monday, February 19, 2001 1:16:24 PM  kulasikj            Initial Source was call.fax Tuesday, February 20, 2001 2:16:59 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, February 19, 2001 1:16:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, February 19, 2001 1:16:24 PM Closed           murraym                          Tuesday, February 20, 2001 2:16:59 PM


AUDIT_TRAIL:
Monday, February 19, 2001 1:52:18 PM  martinezm            Initial Source was call.phone Tuesday, February 20, 2001 2:14:50 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 19, 2001 1:52:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 19, 2001 1:52:18 PM Closed           murraym                          Tuesday, February 20, 2001 2:14:50 PM


AUDIT_TRAIL:
Monday, February 19, 2001 2:50:46 PM  martinezm            Initial Source was call.phone Tuesday, February 20, 2001 2:14:44 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, February 19, 2001 2:50:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Monday, February 19, 2001 2:50:46 PM Closed           murraym                          Tuesday, February 20, 2001 2:14:44 PM


AUDIT_TRAIL:
Monday, February 19, 2001 4:56:00 PM  maldonal            Initial Source was call.phone Tuesday, February 20, 2001 2:14:01 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 19, 2001 4:56:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 19, 2001 4:56:00 PM Closed           murraym                          Tuesday, February 20, 2001 2:14:01 PM


AUDIT_TRAIL:
Monday, February 19, 2001 5:30:01 PM  maldonal            Initial Source was call.phone Monday, February 19, 2001 9:05:30 PM  maldonal            Status changed from "Pending" to "Resolved" Tuesday, February 20, 2001 2:13:17 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 19, 2001 5:30:01 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Monday, February 19, 2001 5:30:01 PM Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 19, 2001 9:05:30 PM Closed           murraym                          Tuesday, February 20, 2001 2:13:17 PM


AUDIT_TRAIL:
Monday, February 19, 2001 4:38:24 PM  maldonal            Initial Source was call.phone Tuesday, February 20, 2001 2:14:08 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, February 19, 2001 4:38:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, February 19, 2001 4:38:24 PM Closed           murraym                          Tuesday, February 20, 2001 2:14:08 PM


AUDIT_TRAIL:
Tuesday, February 20, 2001 11:43:21 AM  collador            Initial Source was call.phone Thursday, February 22, 2001 10:50:09 AM  morsteinj            Status changed from "Pending" to "Resolved" Friday, February 23, 2001 7:28:44 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Tuesday, February 20, 2001 11:43:21 AM Assigned                                           WorkInProgress                                     Pending          collador                         Tuesday, February 20, 2001 11:43:21 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 22, 2001 10:50:09 AM Closed           murraym                          Friday, February 23, 2001 7:28:44 AM


AUDIT_TRAIL:
Tuesday, February 20, 2001 10:31:23 AM  kulasikj            Initial Source was call.phone Tuesday, February 20, 2001 2:12:38 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 20, 2001 10:31:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, February 20, 2001 10:31:22 AM Closed           murraym                          Tuesday, February 20, 2001 2:12:38 PM


AUDIT_TRAIL:
Tuesday, February 20, 2001 1:56:44 PM  morsteinj            Initial Source was e.mail Tuesday, February 20, 2001 2:10:47 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, February 20, 2001 1:56:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, February 20, 2001 1:56:44 PM Closed           murraym                          Tuesday, February 20, 2001 2:10:47 PM


AUDIT_TRAIL:
Tuesday, February 20, 2001 1:42:36 PM  britt1sd            Initial Source was call.phone Tuesday, February 20, 2001 2:10:53 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Tuesday, February 20, 2001 1:42:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Tuesday, February 20, 2001 1:42:36 PM Closed           murraym                          Tuesday, February 20, 2001 2:10:53 PM


AUDIT_TRAIL:
Tuesday, February 20, 2001 2:37:59 PM  morsteinj            Initial Source was call.phone Wednesday, February 21, 2001 10:56:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, February 20, 2001 2:37:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, February 20, 2001 2:37:59 PM Closed           murraym                          Wednesday, February 21, 2001 10:56:49 AM


AUDIT_TRAIL:
Tuesday, February 20, 2001 2:56:05 PM  kulasikj            Initial Source was call.phone Wednesday, February 21, 2001 11:18:42 AM  morsteinj            Status changed from "Pending" to "Resolved" Wednesday, February 21, 2001 11:01:46 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, February 20, 2001 2:56:05 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Tuesday, February 20, 2001 2:56:05 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, February 21, 2001 11:18:42 AM Closed           blankjw                          Wednesday, February 21, 2001 11:01:46 PM


AUDIT_TRAIL:
Tuesday, February 20, 2001 3:13:32 PM  maldonal            Initial Source was call.phone Wednesday, February 21, 2001 10:56:38 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, February 20, 2001 3:13:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, February 20, 2001 3:13:32 PM Closed           murraym                          Wednesday, February 21, 2001 10:56:38 AM


AUDIT_TRAIL:
Tuesday, February 20, 2001 4:42:13 PM  alveloai            Initial Source was call.phone Wednesday, February 21, 2001 10:54:31 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Tuesday, February 20, 2001 4:42:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Tuesday, February 20, 2001 4:42:13 PM Closed           murraym                          Wednesday, February 21, 2001 10:54:31 AM


AUDIT_TRAIL:
Tuesday, February 20, 2001 4:50:47 PM  martinezm            Initial Source was call.phone Tuesday, February 20, 2001 4:54:39 PM  martinezm            Status changed from "New" to "WorkInProgress" Tuesday, February 20, 2001 5:39:45 PM  martinezm            Status changed from "WorkInProgress" to "Pending" Monday, February 26, 2001 12:14:14 PM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              martinezm                        Tuesday, February 20, 2001 4:50:46 PM Assigned                                           WorkInProgress   martinezm                        Tuesday, February 20, 2001 4:54:39 PM Pending          martinezm                        Tuesday, February 20, 2001 5:39:45 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 26, 2001 12:14:14 PM Closed


AUDIT_TRAIL:
Tuesday, February 20, 2001 7:11:45 PM  martinezm            Initial Source was e.mail Wednesday, February 21, 2001 10:53:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Tuesday, February 20, 2001 7:11:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Tuesday, February 20, 2001 7:11:45 PM Closed           murraym                          Wednesday, February 21, 2001 10:53:42 AM


AUDIT_TRAIL:
Wednesday, February 21, 2001 9:56:50 AM  morsteinj            Initial Source was call.phone Wednesday, February 21, 2001 10:51:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, February 21, 2001 9:56:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, February 21, 2001 9:56:50 AM Closed           murraym                          Wednesday, February 21, 2001 10:51:50 AM


AUDIT_TRAIL:
Wednesday, February 21, 2001 10:50:20 AM  martinezm            Initial Source was call.phone Wednesday, February 21, 2001 10:51:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Wednesday, February 21, 2001 10:50:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Wednesday, February 21, 2001 10:50:20 AM Closed           murraym                          Wednesday, February 21, 2001 10:51:21 AM


AUDIT_TRAIL:
Wednesday, February 21, 2001 7:00:23 PM  alveloai            Initial Source was call.phone Wednesday, February 21, 2001 7:09:35 PM  alveloai            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, February 21, 2001 8:26:08 PM  alveloai            Assigned-to Individual changed from "" to "alveloai"

STATUS_HISTORY:
New              alveloai                         Wednesday, February 21, 2001 7:00:23 PM Assigned                                           WorkInProgress                                     Pending          alveloai                         Wednesday, February 21, 2001 7:09:35 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 21, 2001 7:12:38 PM  alveloai            Initial Source was call.phone Wednesday, February 21, 2001 10:57:12 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              alveloai                         Wednesday, February 21, 2001 7:12:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         alveloai                         Wednesday, February 21, 2001 7:12:38 PM Closed           blankjw                          Wednesday, February 21, 2001 10:57:12 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 9:29:10 PM  maldonal            Initial Source was e.mail Wednesday, February 21, 2001 10:56:46 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 21, 2001 9:29:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 21, 2001 9:29:10 PM Closed           blankjw                          Wednesday, February 21, 2001 10:56:46 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 9:40:11 PM  maldonal            Initial Source was e.mail Wednesday, February 21, 2001 10:56:41 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 21, 2001 9:40:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 21, 2001 9:40:11 PM Closed           blankjw                          Wednesday, February 21, 2001 10:56:41 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 7:44:07 PM  maldonal            Initial Source was call.phone Wednesday, February 21, 2001 10:56:53 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 21, 2001 7:44:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 21, 2001 7:44:07 PM Closed           blankjw                          Wednesday, February 21, 2001 10:56:53 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 3:09:27 PM  maldonal            Initial Source was call.phone Wednesday, February 21, 2001 10:58:44 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, February 21, 2001 3:09:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, February 21, 2001 3:09:27 PM Closed           blankjw                          Wednesday, February 21, 2001 10:58:44 PM


AUDIT_TRAIL:
Saturday, February 17, 2001 12:03:00 PM  morsteinj            Initial Source was call.phone Saturday, February 17, 2001 12:06:47 PM  morsteinj            Type changed from "Other" to "Mail list"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload lists"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, February 21, 2001 9:34:07 AM  murraym            Assigned-to Individual changed from "" to "morsteinj" Wednesday, February 21, 2001 9:41:15 AM  murraym            Details changed. Thursday, February 22, 2001 6:57:27 AM  morsteinj            Status changed from "Pending" to "Resolved" Friday, February 23, 2001 7:28:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, February 17, 2001 12:03:00 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, February 17, 2001 12:06:47 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 22, 2001 6:57:27 AM Closed           murraym                          Friday, February 23, 2001 7:28:50 AM


AUDIT_TRAIL:
Saturday, February 17, 2001 10:50:57 AM  morsteinj            Initial Source was call.phone Saturday, February 17, 2001 11:02:57 AM  morsteinj            Type changed from "Other" to "Marketing"        Case type changed from "Problem" to "Request"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Other inquiry"        Short Description changed.        Status changed from "New" to "Pending" Wednesday, February 21, 2001 9:34:43 AM  murraym            Assigned-to Individual changed from "" to "morsteinj"

STATUS_HISTORY:
New              morsteinj                        Saturday, February 17, 2001 10:50:57 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, February 17, 2001 11:02:57 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 21, 2001 12:13:47 PM  martinezm            Initial Source was call.phone Thursday, February 22, 2001 10:45:11 AM  dorszte            Details changed.        Short Description changed.

STATUS_HISTORY:
New              martinezm                        Wednesday, February 21, 2001 12:13:47 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Wednesday, February 21, 2001 12:13:47 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, February 21, 2001 12:41:21 PM  martinezm            Initial Source was call.phone Wednesday, February 21, 2001 11:00:40 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Wednesday, February 21, 2001 12:41:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         martinezm                        Wednesday, February 21, 2001 12:41:21 PM Closed           blankjw                          Wednesday, February 21, 2001 11:00:40 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 1:53:06 PM  kulasikj            Initial Source was call.phone Wednesday, February 21, 2001 10:59:43 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, February 21, 2001 1:53:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, February 21, 2001 1:53:06 PM Closed           blankjw                          Wednesday, February 21, 2001 10:59:43 PM


AUDIT_TRAIL:
Wednesday, February 21, 2001 2:59:08 PM  britt1sd            Initial Source was call.phone Wednesday, February 21, 2001 10:58:50 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Wednesday, February 21, 2001 2:59:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Wednesday, February 21, 2001 2:59:08 PM Closed           blankjw                          Wednesday, February 21, 2001 10:58:50 PM


AUDIT_TRAIL:
Thursday, February 22, 2001 9:22:38 AM  kulasikj            Initial Source was call.phone Friday, February 23, 2001 7:28:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, February 22, 2001 9:22:38 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, February 22, 2001 9:22:38 AM Closed           murraym                          Friday, February 23, 2001 7:28:01 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 7:24:07 PM  blankjw            Initial Source was call.phone Friday, February 23, 2001 7:26:41 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Thursday, February 22, 2001 7:24:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, February 22, 2001 7:24:07 PM Closed           murraym                          Friday, February 23, 2001 7:26:41 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 12:48:28 PM  collador            Initial Source was call.phone Monday, February 26, 2001 8:56:51 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Thursday, February 22, 2001 12:48:28 PM Assigned                                           WorkInProgress                                     Pending          collador                         Thursday, February 22, 2001 12:48:28 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 26, 2001 8:56:51 AM Closed


AUDIT_TRAIL:
Thursday, February 22, 2001 12:15:02 PM  parkerpj            Initial Source was call.phone Friday, February 23, 2001 7:27:49 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Wants to do certificate of mailing with MOL

STATUS_HISTORY:
New              parkerpj                         Thursday, February 22, 2001 12:15:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, February 22, 2001 12:15:01 PM Closed           murraym                          Friday, February 23, 2001 7:27:48 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 2:32:33 PM  morsteinj            Initial Source was e.mail Friday, February 23, 2001 7:27:18 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Does MOL accept FTP to upload a document

STATUS_HISTORY:
New              morsteinj                        Thursday, February 22, 2001 2:32:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, February 22, 2001 2:32:33 PM Closed           murraym                          Friday, February 23, 2001 7:27:18 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 3:16:26 PM  britt1sd            Initial Source was call.phone Friday, February 23, 2001 7:27:12 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              britt1sd                         Thursday, February 22, 2001 3:16:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         britt1sd                         Thursday, February 22, 2001 3:16:26 PM Closed           murraym                          Friday, February 23, 2001 7:27:12 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 6:20:07 PM  blankjw            Initial Source was call.phone Friday, February 23, 2001 7:27:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Thursday, February 22, 2001 6:20:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, February 22, 2001 6:20:07 PM Closed           murraym                          Friday, February 23, 2001 7:27:00 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 6:30:15 PM  blankjw            Initial Source was call.phone Friday, February 23, 2001 7:26:47 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Thursday, February 22, 2001 6:30:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, February 22, 2001 6:30:15 PM Closed           murraym                          Friday, February 23, 2001 7:26:47 AM


AUDIT_TRAIL:
Thursday, February 22, 2001 6:25:03 PM  blankjw            Initial Source was call.phone Friday, February 23, 2001 7:26:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Thursday, February 22, 2001 6:25:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, February 22, 2001 6:25:03 PM Closed           murraym                          Friday, February 23, 2001 7:26:54 AM


AUDIT_TRAIL:
Friday, February 23, 2001 10:06:32 AM  parkerpj            Initial Source was call.phone

SHORT_DESC:
Could not figure out how to enter return address

STATUS_HISTORY:
New              parkerpj                         Friday, February 23, 2001 10:06:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, February 23, 2001 10:06:32 AM Closed


AUDIT_TRAIL:
Friday, February 23, 2001 2:41:56 PM  alveloai            Initial Source was e.mail Friday, February 23, 2001 8:44:38 PM  alveloai            Status changed from "WorkInProgress" to "Pending" Monday, February 26, 2001 7:45:04 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              alveloai                         Friday, February 23, 2001 2:41:56 PM Assigned                                           WorkInProgress   alveloai                         Friday, February 23, 2001 2:41:56 PM Pending          alveloai                         Friday, February 23, 2001 8:44:38 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, February 26, 2001 7:45:04 AM Closed


AUDIT_TRAIL:
Friday, February 23, 2001 11:39:42 AM  dorszte            Initial Source was call.phone

STATUS_HISTORY:
New              dorszte                          Friday, February 23, 2001 11:39:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, February 23, 2001 11:39:42 AM Closed


# UPDW_DEV_PERFORMANCE_CLUSTER

DISTRICT_NAME:
Others - no matching performance cluster found


# UPDW_DEV_RPT_REAL_HDREM3

CASE_CATEGORY_TYPE_ITEM:
MOL | Landing site | Landing site systems


ITEM_SPECIFICS:
Generated faulty print instruction files


CASE_CATEGORY_TYPE_ITEM:
MOL | Account Info | View account history


CASE_CATEGORY_TYPE_ITEM:
MOL | Create Mailing | Price confirmation/ submit


CASE_CATEGORY_TYPE_ITEM:
MOL | Create Mailing | Select order options


ITEM_SPECIFICS:
Failure to deliver mailstream to Addressee


ITEM_SPECIFICS:
Failure to print addresses to user specifications


ITEM_SPECIFICS:
Failure to fold document to specifications


ITEM_SPECIFICS:
Failure to deliver mailstream to Addressee in required time-frame


ITEM_SPECIFICS:
Does not look like original document, fonts and margins


ITEM_SPECIFICS:
Failure to deliver mailstream to correct Addressee


# UPDW_DEV_SANMATTEO

Work Log:
10/30/00 19:14:11 BUCCATL1 - Entered Quick Ticket:  MAILING ON LINE


Problem Detail:
User stated that there is no cutoff in Chicago, cut off should have been at 2:00ET.         From her observation Philadelphia site is still transmitting.

Work Log:
11/02/00 15:29:36 MATTHEMP
Organization Group: SMCSB
X
11/02/00 15:41:17 MATTHEMP
Organization Group: SMCSB
NOTIFIED USER THAT BAE HAS CHECKED SYSTEM AND THERE ARE SOME LARGE FILES....SITE IS TO WAIT FOR A WHILE
PENDING NOTIFICATION FROM USER......
11/02/00 16:28:22 NG0001S1
Organization Group: SMCSB
x

11/02/00 18:28:03 MATTHEMP
Organization Group: SMCSB
SPOKE W/ USER AND SITE WILL BE WAITING FOR APROX.....5 HRS FOR CUTOFF TO COMPLETE....
11/02/00 23:39:10 MARSAASX
Organization Group: SMCSB
20:10 SM  'CSB' I CALLED EILEEN ZEPEDA REF: TKT 2631668
          'CSB' MOL.  PER EILEEN SHE WILL NOT BE HERE WHEN
          'CSB' THE TRANSMISSION IS COMPLETED & ASKED IF
          'CSB' THERE IS A WAY THAT WE CAN LOOK ON OUR END
          'CSB' TO MAKE SURE IT WAS SUBMITTED.  I TOLD HER
          'CSB' I WILL BE PAGING BAE & WILL CALL HER BACK.
20:11 SM  'CSB' PAGED MIKE NEWMAN.  SARA/SMCSB.
20:12 SM  'CSB' PAGED BILL HODGES. SARA/SMCSB.
20:14 SM  'CSB' MIKE NEWMAN RETURNED MY PAGE HE STATED REF
          'CSB' MOL & TOLD HIM I PAGED BILL HODGES.  MIKE
          'CSB' STATED THAT HE DOES NOT BELIEVE THERE IS
          'CSB' WAY FOR HIM TO CHECK.  ALSO HE STATED THAT
          'CSB' WHEN BILL HODGES RESPONDS HE WANTS BILL TO
          'CSB' PAGE HIM. SARA/SMCSB.
20:30 SM  'CSB' CALLED BILL HODGES AT HOME, BILL HAD HIS
          'CSB' PAGER OFF.  PER BILL THERE IS NO WAY FOR US
          'CSB' TO SEE IF EVERYTHING HAS COMPLETED.  IT HAS
          'CSB' TO BE FROM HER SITE.  IT LOOKS LIKE SHE WILL
          'CSB' HAVE TO WAIT UNTIL TOMORROW MORNING. I WILL
          'CSB' ANNOTATE ON THE TICKET & WILL GIVE TOUR 1 THE
          'CSB' TURNOVER.  SARA/SMCSB.
20:40  SM 'CSB' CALLED EILEEN IN CHICAGO & INFORMED HER THAT
          'CSB' THERE IS NO WAY FOR US TO CHECK IT ON HIS END
          'CSB' PER BILL HODGES & THAT SHE WILL HAVE TO WAIT
          'CSB' UNTIL THE MORNING & TO CALL US IN ORDER TO
          'CSB' CLOSE THE TICKET OR TAKE ANY FURTHER ACTION.
          'CSB' PER EILEEN SHE WILL CONTACT US. REF. MOL
          'CSB' TKT #2631668.  SARA/SMCSB.

11/03/00 10:07:41 LIN001LK
Organization Group: SMCSB
USER CALLED
USER RECEIVED TRANSMISSION .
USER WANTS TO CLOSED THE TICKET.


Problem Detail:
USPS.COM/ UNDER MAILING ONLINE/ECAP SELECT SIGN IN. SEE WORK LOG...

Work Log:
11/10/00 08:31:19 HUTCHELA
Organization Group: SMCSB
Please get the following information:
1.  What particular site is the user trying to access?
2.  Is it blue.usps.gov?
3.  How is the user trying to access the site?
4.  Using a browser?
5 . Is he trying to ftp?
6.  Does this user have an id and encountering login problems?

     ===========================  End of Checklist  ============================



     ======================  End of Severity 1 Checklist  ======================

Marie Internet Customer Support Care Center, Can't access URL:
https://ecap21.usps.com/cgi-bin/ecapbv/scripts/login.jsp rec'd msg: user name is not
in our system. If you are a new user when signing in w/user name and password it throw
you back to sign in screen.
11/10/00 08:42:19 HUTCHELA
Organization Group: SMCSB
07:30 am ct paged Darwin Gregory.
11/10/00 08:44:21 HUTCHELA
Organization Group: SMCSB
07:35 am ct received call from Darwin Greogory informed smcsb that hw will be in about an
hour (08:00 am ct).
11/10/00 08:46:18 HUTCHELA
Organization Group: SMCSB
Called Marie notified her that Darwin will be on site in about one hour from now.
Marie stated that all the links from postal store websites is not working at this time..
11/10/00 08:47:14 HUTCHELA
Organization Group: SMCSB
.
11/10/00 08:51:21 HUTCHELA
Organization Group: SMCSB
.
11/10/00 11:14:21 LEONARTF
Organization Group: SMCSB
FROM CSB LOG:

 11/10/00 10:00 TFL 'CSB' SPOKE WITH DARWIN GREGORY WHO IS ONSITE AND
 11/10/00           'CSB' WORKING WITH ANDERSON CONSULTING ON ECAP
 11/10/00           'CSB' PROBLEM ATT AND WILL CONTACT SMCSB WITH ANY
 11/10/00           'CSB' STATUS.

11/10/00 12:46:05 LEONARTF
Organization Group: SMCSB
per edna.... darwin recycled ecap application.
I called and confirmed with Internet Customer Care Center... spoke with Rudy; all are able to access ecap and postal store with no problem... can close ticket.
11/10/00 12:48:03 LEONARTF
Organization Group: SMCSB
outage; entering keywords #1 & 2.
11/13/00 08:36:38 BELL01JA
Organization Group: SMCSB


Work Log:
12/04/00 09:47:29 TALENSFM
Organization Group: SMCSB
CAN'T UPLOADS DOCUMENTS...JUST HOUR GLASS
12/04/00 13:50:52 TAKAHARS
Organization Group: SMWEB
problem resolved with a reconnection to print sites.  according to logs, the user
did receive a report at apprx. 9:45 pst. please confer with user.
12/11/00 08:36:19 COLEMAJT
Organization Group: SMCSB
TALKED TO JERRY AND HE WILL HAVE TOM DORZ CALL ME TOMORROW CONCERNING THIS TKT...................JCOLEMAN

12/12/00 08:16:39 COLEMAJT
Organization Group: SMCSB
USER SAYS SOMEONE ALREADY CALLED HIM THAT SAME  DAY; OK TO CLOSE


Problem Detail:
THE ICC CASE # ON THIS IS 20037 IN THEIR REMEDY.

Work Log:
12/05/00 13:09:54 WEIBLEBB - Organization Group: SMCSB - THE ICC CASE # ON THIS IS 20037 IN THEIR REMEDY.


Problem Detail:
User unable to access URL: https://secap21.usps.com/cgi-bin/ecapbv/scripts/login.jsp

Work Log:
12/21/00 10:21:57 BAILEYBM
Organization Group: SMCSB
12/21/20000   7:11am   Per user someone in the UNIX group





12/21/2000    7:20am   Shelley is going to review the problem from



12/21/00 11:52:06 BAILEYBM
Organization Group: SMCSB
12/21/2000  8:51am   Per Darwin, the problem was resolved by
12/21/00 12:56:01 BAILEYBM
Organization Group: SMCSB
12/21/2000  9:56am   I left a message for the user to call me.
12/22/00 11:59:45 BAILEYBM
Organization Group: SMCSB
12/22/2000   8:59am  closing user never called back...bonita/smcsb


Problem Detail:
ECAP.21.USPS.COM - USER UNABLE TO CONNECT

Work Log:
01/02/01 10:54:11 BELTRAES
Organization Group: SMCSB
ERROR
The requested URL could not be retrieved

--------------------------------------------------------------------------------

While trying to retrieve the URL: http://ecap21.usps.com/

The following error was encountered:

Connection Failed
The system returned:

    (145) Connection timed out
The remote host or network may be down. Please try the request again.

I GOT THE ABOVE WHEN I TRIED IT. (ECAP21.USPS.COM)
01/02/01 10:58:04 BELTRAES
Organization Group: SMCSB
USER WANTS TO KNOW IF THIS TWO SERVERS ARE UP AND RUNNING BECAUSE THEIR GETTING SOME REPORTS THAT ITS NOT.
01/02/01 11:11:42 COLEMAJT
Organization Group: SMCSB
JOHNNY(SMNT)  IS RESEARCHING PROBLEM
01/02/01 11:25:10 COLEMAJT
Organization Group: SMCSB
LEFT MSG FOR GREGORY................JCOLEMAN

01/02/01 12:01:30 COLEMAJT
Organization Group: SMCSB
SAL ZARAGOSA IS LOOKING AT SERVER; CONTACTED USER AND HE IS OK AT THIS TIME

01/02/01 12:02:16 COLEMAJT
Organization Group: SMCSB
sal is still investigating what may have happened and will update tkt later

01/03/01 14:04:18 GREGORDD
Organization Group: SMWEB
No evidence of problems with servers or applications, logs show no disruption of service.  Potential temporary network problem.


Problem Detail:
ALLEY/ICCC CANNOT RECEIVES ERR MSG THIS PAGE CANNOT BE DISPLAYED.  ICCC TKT# 21464.

Work Log:
01/12/01 19:49:15 DAVIDJX01/12/01 19:49:15 DAVIDJX
Organization Group: SMCSB
TRIED TO ACCESS MOL.
FROM INTRANET HOME PAGE
 * WWW.USPS.COM
 * E SERVICES
 * MAILING ONLINE
 * CLICKED SIGN IN BUTTON
RECEIVED ERR MSG - THIS PAGE CANNOT BE DISPLAYED/ CANNOT FIND SERVER.

PAGED BILL HODGES/BAE SYSTEMS


01/12/01 19:57:19 DAVIDJX
Organization Group: SMCSB
RECEIVED CALL BACK FROM BILL HODGES.  HE ADVISED THAT MIKE HALL, SAL & RICKY TAKAHASHI ARE DOING WORK ON ECAPS - HARDWARE INSTALLATION- BROADVISION.  THIS EFFECTS MOL.  THEREFORE, MOL WILL BE DOWN FOR
APPRX. 2-3 HRS.  CALLING ALLEY/ICCC TO ADVISE.
01/12/01 20:29:44 DAVIDJX
Organization Group: SMCSB
BILL HODGES ALSO INDICATED THAT THIS WAS SCHEDULED WORK ECAPS.
01/12/01 20:41:39 DAVIDJX
Organization Group: SMCSB
REC'D CALL FROM MIKE HALL/BAE @ 17:20 PST.  MOL SHOULD BACK UP.

I AM ABLE TO ACCESS MOL SIGN IN SCREEN.  ADVISED AIDA/ICCC & CLOSING TICKET.


Work Log:
10/17/00 22:08:21 MARSAASX
Organization Group: SMCSB
Tuesday, October 17, 2000 9:53:21 PM  MARSAASX
Organization Group: SMCSB
Tuesday, October 17, 2000 3:56:49 PM  GREGORDD
Organization Group: SMWEB
System crashed, and is now doing a File System Check (fsck) which is expected to last several hours due to file system size.

System will be monitored during this process in order to expedite recovery from any detected errors.

Tuesday, October 17, 2000 4:00:30 PM  GREGORDD
Organization Group: SMWEB
Note: Systems impactes are Mailing Online and Postal Store




Tuesday, October 17, 2000 9:54:40 PM  MARSAASX
Organization Group: SMCSB
Ref: tkt #2585594 from Darwin Gregory. Sara/SMCSB.


10/17/00 22:09:15 MARSAASX
Organization Group: SMCSB
.
10/17/00 22:09:26 MARSAASX
Organization Group: SMCSB
.
10/18/00 08:05:23 BELL01JA
Organization Group: SMCSB
.
10/18/00 12:22:33 DUMDUMSB
Organization Group: SMCSB
item code changed.
10/18/00 18:49:25 MARSAASX
Organization Group: SMCSB
Closing ticket


Problem Detail:
User,when logging in, and typing his password, encounters difficulty uploading a document. There is a  window that pops up  "I'm trying to close this window. ..Yes? User indicates yes and the system  continues to work.....but does not do anything else.

Work Log:
10/19/00 19:21:23 ESTAMOWX
Organization Group: SMCSB
ICCC contacted CSB regarding uploading problem of a user when logging in. Paged Bill Hodges
10/19/00 19:31:37 ESTAMOWX
Organization Group: SMCSB
Bill is in transit home and responded to page . He indicated the problem may lie with that particular document. He will attempt to download a document upon arrival at home and will call back.
10/19/00 19:54:21 ESTAMOWX
Organization Group: SMCSB
Ali, from ICCC, reported user was able to download a document. The document itself contained a lot of merged fields and a corrupted file. ICCC requested that user delete a portion of the document and
the download was successful. Will contact BAEsystems to disregard...closing tkt...bille.


Problem Detail:
mailing on line error when accessing mol/queryentry.asp

Work Log:
10/19/00 21:15:35 ESTAMOWX
Organization Group: SMCSB
Ali, from ICCC, encounters the following error when she attempts to research customers' accounts at url:
ERROR_'ASP_0115'
Unexpected error
/mailingonline/queryentry.asp
a trappable error occurred in an external object.
The script cannot continue running.
10/19/00 21:22:32 ESTAMOWX
Organization Group: SMCSB
Bill Hodges is aware of this problem; ccmail reminder with tkt # and error msg will be sent. The problem will be addressed tomorrow. ICCC Case #17591.
10/20/00 08:51:29 DUMDUMSB
Organization Group: SMCSB
WILL CHECK WITH BILL HODGES THIS MORNING.
10/20/00 11:15:00 MASONV1
Organization Group: SMCSB
BILL CAllED FOR A STATUS OF THIS TICKET.  EXTENSION/1193.
10/20/00 11:42:35 DUMDUMSB
Organization Group: SMCSB
Per tom/iccc, they suspect that the  problem is with their server there that has this asp.  They are to contact Anderson Consulting of this problem. Ticket could be close.
Notified Bill Hodges.


Work Log:
10/21/00 19:40:42 ESTAMOWX
Organization Group: SMCSB
Peter Holfeder from Anderson Consulting 704.864.3717  requested to contact NT and UNIX  groups  to resolve MOL's inability to accept payments. Steve from NT responded to page and was conferenced with
Peter. Steve needed IP addresses; Peter is waiting for assistance to provide that info. Steve will check servers to detect errors until Peter calls back.
10/21/00 21:13:57 ESTAMOWX
Organization Group: SMCSB
Per Peter, paging UNIX team.
10/21/00 21:29:11 ESTAMOWX
Organization Group: SMCSB
Conferenced Kinman Tam with Peter. Kinman will obtain error logs and upecap config. files to be transmiited to Peter for review. Requested Kinman to status SMCSB.
10/21/00 22:12:45 ESTAMOWX
Organization Group: SMCSB
To correct, Peter' phone # is 703.864.3717.
10/21/00 22:14:27 ESTAMOWX
Organization Group: SMCSB
Per Kinman, advising  Peter of files on the 103 server under /temp/peter. There are 2 IP address directories:
56.0.78.99
56.0.78.105

10/21/00 23:32:04 ESTAMOWX
Organization Group: SMCSB
Per Peter, paging Kinman Tam.
10/22/00 00:26:02 ESTAMOWX
Organization Group: SMCSB
CONFERENCED KINMAN/UNIX W/PETER. KINMAN WILL
          OBTAIN ERROR LOGS & UPECAP CONFIG FILES TO BE
          ' TRANSMITTED  TO PETER._______________________
 21:14 ' PER KINMAN, ADVISING PETER THAT FILES ARE___
           ' LOCATED ON THE 103 SERVER UNDER /TEMP/PETER._
 21:45 ' MERIDIAN MAIL IS CLEAR.______________________
 22:30 ' PER PETER, PAGING KINMAN TAM FOR ADDITIONAL   FILES.
 22:35  'KINMAN WAS CONFERENCED W/PETER. FILES WERE
             LOCATED. PER PETER, PAGING NT.____________
 22:40  ' ROBERT/NT IS OFFSITE. HE WILL CALL CSB SHORTLY
 20:45  'CONFERENCED ROBT W/PETER; HE INSTRUCTED ROBT
            TO LOOK FOR ERRORS IN THE EVENTS LOG._______
 21:00  CONFERENCED KINMAN W/PETER TO STOP/START IM
             MACHINES.____________________________________
 21:15   WXE 'CSB' PETER IS COMING ONSITE TO LOOK AT POSTAL STORE
           'CSB' SERVER.______________________________________
 21:18 WXE 'CSB' CONFERENCED PETER W/ROBT TO REVIEW EVENTS LOG
           'CSB' IN THE PAYLINK ADMIN CLIENT SERVER._______

10/22/00 00:27:50 ESTAMOWX
Organization Group: SMCSB
Robert/nt is performing stop/start procedure of the paylink server as well as the service mgr.
10/22/00 00:29:45 ESTAMOWX
Organization Group: SMCSB
Peter attempted a purchase but was unable to complete transaction.
10/22/00 01:18:19 ESTAMOWX
Organization Group: SMCSB
Robt emailed events log of server to Peter for review.
10/22/00 01:41:10 ESTAMOWX
Organization Group: SMCSB
Per Peter, paging Kinman.
10/22/00 01:50:53 ESTAMOWX
Organization Group: SMCSB
Kinman will ccmail events log  to Peter from the Postal Store server.
10/22/00 11:25:28 VIRAY1JA
Organization Group: SMCSB
Peter Holfelver called and wanted the nt to restart the paylink machines. Per Peter, the 3 paylink machines (74,76,77) have been restared by Johnny(nt) and they are now  up .  Peter will  now  try to
make a purchase.  He will keep me posted.
10/22/00 11:59:59 VIRAY1JA
Organization Group: SMCSB
Rec'd call from Peter Holfelver and he still not able to make a purchase and wants me to page the unix person.  Got Kinman on the line with Peter and wanted the IM restarted.  Peter will keep me
posted via cc:mail.
10/23/00 10:02:02 VIRAY1JA
Organization Group: SMCSB
I was expecting a cc:mail from user but never got one.  He also didn't call me to give an update to this problem.  I called and left message to call me back.
10/23/00 13:34:05 SANCHED1
Organization Group: SMCSB
User called back......everything is okay now.  He is requesting to close ticket.
10/23/00 15:51:45 VIRAY1JA
Organization Group: SMCSB
Spoke to Peter and he said Kinman restarted the "IM" and that took care the problem.  Closing ticket.


Work Log:
10/22/00 12:23:43 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:26:52 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:27:55 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:29:11 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:30:12 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:31:17 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:32:22 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Work Log:
10/22/00 12:34:36 VIRAY1JA - Entered Quick Ticket:  MAILING ON LINE


Problem Detail:
ICCC CALLING TO REPORT CUSTOMER UNABLE TO SUBMIT ORDER--RECEIVING INTERNAL ERROR MESSAGE.

Work Log:
10/23/00 14:37:56 JACKSOBS
Organization Group: SMCSB
THE ICCC IS REPORTING THAT A CUSTOMER IS UNABLE TO SUBMIT AN ORDER---RECEIVING AN INTERNAL ERROR MESSAGE.
10/23/00 14:48:20 JACKSOBS
Organization Group: SMCSB
Paged NT Support and David called back. Apparently, Paul and Jim are working on an MOL
problem and he will have them call CSB back with status. I will call Rudy/ICCC and let him know we are working on it.
10/23/00 16:10:30 SMSUPPORT
Organization Group: SMCSB
10/23/2000  12:59pm   Apparently, the problem is only affecting


Cusdtomer is receiving an internal error when attempting to submit his job.

10/22/00 10:35:36               kulasikj
customer log shows credit card API error:

WF Create Timestamp:  Oct 22 2000 13:19 EDT Workflow Name:  WF_Payment
Display Name:  UIMS_LoadMainMenu WF Error Code:
WF Error Message:
Status Message:
Input File Handle:  UJ_09722350800667A
NameOnCard {Margie Yohner} CardType Visa NewBillCity Folsom ExpMon 3 NewBillAdd1 {801 Sutter St} NewBillZip 95630 NewBillAdd2 {} CardNumber XXXXXXXXXXXXXXXX eCapLastProfileChange
10%2f22%2f00+10%3a15%3a39 NewCountryCd {} ExpYear 2003 NewBillState CA


RESULTS
WF Create Timestamp:  Oct 22 2000 13:19 EDT Workflow Name:  WF_Payment
Display Name:  UIMS_SystemError WF Error Code:  -2
WF Error Message:  An Error occurred while accessing the Credit Card API.
Status Message:  Proccessing credit request
Input File Handle:  UJ_09722350800667A
NAMEONCARD {Margie Yohner} WF_START_TIME 0 WF_DEF_HNDL {} WF_INPUT_QUEUE WF_QUEUE WF_FINISH_TIME 972235177 NEWBILLCITY Folsom NEWBILLADD1 {801 Sutter St} WF_STEP {} NEWBILLZIP 95630 WF_OUTPUT_QUEUE
UIM_9510_9188 WF_OUTPUT_HNDL {} ECAPLASTPROFILECHANGE  10%2f22%2f00+10%3a15%3a39 NEWBILLSTATE CA
Customer will send us a copy of the rerror message.

PENDING
INFORMATION FROM CUSTOMER

10/23/00 4:54:49                kulasikj
----Original Message-----


    From: rossk2@pacbell.net
    Sent: Sunday, Oct 22 2000 01:39 PM
    To: icustomercare@usps.gov
    Subject: Attn:

    when I try and submit my order on account name rossk2 I get this error after
entering my credit card info.

An internal error has occured while processing your request.
System operations has been notified.

Please try the request again later.


10/23/00 5:05:49                kulasikj
Dear Ross,

We've received your email. And are currently looking into the problem

There is one situation we discovered that could cause your credit card to fail; if the total price of your job ends with a "0" i.e.: $5.00, 4.20, 25.90, the credit card will reject. This is due to a
programming error on our part. We are currently  working to correct this, in the mean time please be patient with us, and to successfully submit you job please manipulate you job so that the total job
cost ends in a non zero value.

We will continue to look into this problem for you, please let know if this resolves the problem for you. We have opened case 17701 for this issue an will keep the case open until COB 10/24, for your
response.


Thank you for using the USPS.


Sincerely,

USPS Internet Customer Care Center
icustomecare@usps.gov  (0012)

PENDING
customer responce until 10/24 COB

10/23/00 11:43:12               collador
Called San Mateo and spoke with Bess, Bess was creating a ticket, Bess informed me that she will pass it on to one of the Tech. and hopefully they will contact us within 1/2 hour.


Work Log:
10/30/00 18:03:24 MATTHEMP
Organization Group: SMCSB
USER REPORTING THAT THERE WERE NO ORDERS IN THE QUE AND NO JOBS TRANSMITTED AFTER CUTOFF......
10/30/00 18:28:01 MATTHEMP
Organization Group: SMCSB
BILL HODGES      ON-SITE APPLICATION SUPT. 408-994-6171 (PAGER)
SAN MATEO COSC.

MIKE NEWMAN      BAE PRINT SITE LEAD       703-758-7364 (OFFICE)
877-320-7448 (PAGER)


SPOKE W/ BOTH OF THESE GENTLEMEN.....AND THE PROBLEM IS BEING RESEARCHED....

EILEEN HAS CALLED TO REPORT THAT PHILADELPHIA HAD NO ORDER OF JOB TRANSMITTED EITHER.....
10/30/00 18:31:55 MATTHEMP
Organization Group: SMCSB
PAGED BAE JILL HODGES AND GAVE HIM TURNOVER.....ABOUT PHILADELPHIA....HE IS CURRENTLY CALLING APPLICATION
SUPPORT FOR MOL....WILL KEEP SAN MATEO CSB POSTED.
10/30/00 19:13:37 BUCCATL1
Organization Group: SMCSB
user called back for status......informed user that the problem is being researched at the moment and will notify csb for update and informed user that she'll be notify for update.
10/30/00 19:43:54 MARSAASX
Organization Group: SMCSB
18:00 SM  'CSB' RECEIVED A CALL FROM MIKE NEWMAN/BAE PRINT_
          'CSB' SITE WHO REQUESTED THE PAGER # OF BILL HODGES.
          'CSB' I GAVE IT TO HIM.  SARA/SMCSB.___________
18:25 SM  'CSB' RECEIVED A CALL FROM BILL HODGES REF: TKT #__
          'CSB' 2621503 MOL PROBLEM.  HE STATED THAT THERE _
          'CSB' WERE NO PRINT JOBS SUBMITTED TO CHICAGO OR
          'CSB' PHILADELPHIA.  THE ONLY JOBS THAT ARE SHOWING
          'CSB' ARE PENDING. THIS MEANS THERE ARE NO PROBLEMS.
          'CSB' I TOLD HIM I WILL CONTACT THE USER. SARA/SMCSB
18:30 SM  'CSB' CALLED EILEEN IN CHICAGO & INFORMED PROBLEM
          'CSB' HAS BEEN RESOLVED. THERE ARE NO PRINT JOBS
          'csb' that were sent to chicago or philadelphia.
          'csb' closing ticket #2621503. sara/smcsb.


Work Log:
10/30/00 18:43:25 DAVIDJX - Entered Quick Ticket:  MAILING ON LINE


