# Container Level

CON_LVL_DESCR:
Miscellaneous (no sort, single pieces, etc)


# UPDW_DEV_HDREM3

AUDIT_TRAIL:
Monday, September 11, 2000 11:33:07 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Friday, September 08, 2000 10:43:15 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, September 08, 2000 10:43:15 AM Closed           murraym                          Monday, September 11, 2000 11:33:07 AM


AUDIT_TRAIL:
Monday, September 11, 2000 11:31:06 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, September 11, 2000 7:41:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, September 11, 2000 7:41:42 AM Closed           murraym                          Monday, September 11, 2000 11:31:06 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:36:16 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, September 11, 2000 11:58:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, September 11, 2000 11:58:19 AM Closed           murraym                          Friday, September 15, 2000 7:36:16 AM


STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 2:56:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 2:56:53 PM Closed


AUDIT_TRAIL:
Friday, September 15, 2000 9:43:30 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, September 12, 2000 3:26:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, September 12, 2000 3:26:02 PM Closed           murraym                          Friday, September 15, 2000 9:43:30 AM


AUDIT_TRAIL:
Friday, September 15, 2000 9:43:43 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 9:46:55 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 9:46:55 AM Closed           murraym                          Friday, September 15, 2000 9:43:43 AM


ITEM_SPECIFICS:
Generated faulty print instruction files

STATUS_HISTORY:
New              blankjw                          Monday, September 11, 2000 10:40:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, September 11, 2000 10:40:32 PM Closed


AUDIT_TRAIL:
Friday, September 15, 2000 9:44:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, September 11, 2000 2:49:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, September 11, 2000 2:49:20 PM Closed           murraym                          Friday, September 15, 2000 9:44:08 AM


AUDIT_TRAIL:
Friday, September 15, 2000 9:43:55 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, September 11, 2000 5:32:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, September 11, 2000 5:32:41 PM Closed           murraym                          Friday, September 15, 2000 9:43:55 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:26:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Monday, September 11, 2000 10:40:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, September 11, 2000 10:40:32 PM Closed           murraym                          Tuesday, September 19, 2000 8:26:49 AM


AUDIT_TRAIL:
Tuesday, September 12, 2000 7:57:43 AM  murraym            Assigned-to Individual changed from "" to "parkerpj" Wednesday, September 13, 2000 9:28:58 AM  parkerpj            Status changed from "WorkInProgress" to "Resolved" Tuesday, September 19, 2000 7:36:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, September 11, 2000 9:25:21 AM Assigned                                           WorkInProgress   parkerpj                         Monday, September 11, 2000 9:25:21 AM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, September 13, 2000 9:28:58 AM Closed           murraym                          Tuesday, September 19, 2000 7:36:51 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:17:39 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 1:06:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 1:06:40 PM Closed           murraym                          Tuesday, September 19, 2000 8:17:39 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:17:27 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 2:56:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 2:56:53 PM Closed           murraym                          Tuesday, September 19, 2000 8:17:27 AM


AUDIT_TRAIL:
Tuesday, September 12, 2000 7:57:43 AM  murraym            Assigned-to Individual changed from "" to "parkerpj" Wednesday, September 13, 2000 9:28:58 AM  parkerpj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Monday, September 11, 2000 9:25:21 AM Assigned                                           WorkInProgress   parkerpj                         Monday, September 11, 2000 9:25:21 AM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, September 13, 2000 9:28:58 AM Closed


AUDIT_TRAIL:
Tuesday, September 12, 2000 5:27:18 PM  mackertj            Status changed from "Pending" to "Resolved" Friday, September 15, 2000 7:28:14 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Client wants to Change and enhancement to Program Manager

STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 5:19:56 PM Assigned                                           WorkInProgress                                     Pending          mackertj                         Tuesday, September 12, 2000 5:19:56 PM Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 5:27:18 PM Closed           murraym                          Friday, September 15, 2000 7:28:14 AM


AUDIT_TRAIL:
Tuesday, September 12, 2000 7:45:59 AM  murraym            Assigned-to Individual changed from "" to "limneoss" Tuesday, September 12, 2000 8:49:10 AM  limneoss            Status changed from "WorkInProgress" to "Resolved" Friday, September 15, 2000 7:36:04 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Monday, September 11, 2000 12:13:39 PM Assigned                                           WorkInProgress   limneoss                         Monday, September 11, 2000 12:13:39 PM Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Tuesday, September 12, 2000 8:49:10 AM Closed           murraym                          Friday, September 15, 2000 7:36:04 AM


AUDIT_TRAIL:
Friday, September 15, 2000 9:43:17 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Tuesday, September 12, 2000 3:50:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, September 12, 2000 3:50:34 PM Closed           murraym                          Friday, September 15, 2000 9:43:17 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:29:28 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Tuesday, September 12, 2000 1:10:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Tuesday, September 12, 2000 1:10:10 PM Closed           murraym                          Friday, September 15, 2000 7:29:28 AM


STATUS_HISTORY:
New              mackertj                         Tuesday, September 12, 2000 1:06:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Tuesday, September 12, 2000 1:06:40 PM Closed


AUDIT_TRAIL:
Thursday, September 14, 2000 8:56:19 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Tuesday, September 12, 2000 10:47:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Tuesday, September 12, 2000 10:47:33 PM Closed           murraym                          Thursday, September 14, 2000 8:56:19 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:27:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, September 12, 2000 9:14:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 12, 2000 9:14:52 PM Closed           murraym                          Friday, September 15, 2000 7:27:56 AM


AUDIT_TRAIL:
Friday, September 15, 2000 8:49:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, September 12, 2000 11:16:41 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, September 12, 2000 11:16:41 AM Closed           murraym                          Friday, September 15, 2000 8:49:18 AM


AUDIT_TRAIL:
Tuesday, September 12, 2000 1:02:56 PM  collador            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed.        Status changed from "Assigned" to "Pending" Wednesday, September 13, 2000 10:40:47 AM  murraym            Assigned-to Individual changed from "" to "morsteinj"

STATUS_HISTORY:
New              collador                         Tuesday, September 12, 2000 12:58:03 PM Assigned         collador                         Tuesday, September 12, 2000 12:58:03 PM WorkInProgress                                     Pending          collador                         Tuesday, September 12, 2000 1:02:56 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 12, 2000 10:51:09 PM  maldonal            Status changed from "New" to "Assigned" Wednesday, September 13, 2000 8:12:40 AM  dorszte            Status changed from "Assigned" to "Pending" Wednesday, September 13, 2000 10:23:03 AM  murraym            Assigned-to Individual changed from "" to "kulasikj" Thursday, September 14, 2000 7:43:18 AM  kulasikj            Status changed from "Pending" to "Resolved" Thursday, September 14, 2000 8:56:06 AM  murraym            Status changed from "Resolved" to "Closed"

CASE_CATEGORY_TYPE_ITEM:
MOL | Landing site | Landing site systems

STATUS_HISTORY:
New              maldonal                         Tuesday, September 12, 2000 10:50:30 PM Assigned         maldonal                         Tuesday, September 12, 2000 10:51:09 PM WorkInProgress                                     Pending          dorszte                          Wednesday, September 13, 2000 8:12:40 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 14, 2000 7:43:18 AM Closed           murraym                          Thursday, September 14, 2000 8:56:06 AM


AUDIT_TRAIL:
Tuesday, September 12, 2000 3:14:29 PM  collador            Details changed.        Status changed from "Assigned" to "Pending" Tuesday, September 12, 2000 3:16:10 PM  collador            Category changed from "PO Online" to "MOL"        Item Affected changed from "Other" to "View uploaded document"        Short Description changed. Wednesday, September 13, 2000 10:40:26 AM  murraym            Assigned-to Individual changed from "" to "morsteinj" Thursday, September 14, 2000 9:04:02 AM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, September 14, 2000 9:08:25 AM  morsteinj            Status changed from "Resolved" to "Pending"

SHORT_DESC:
Unable to view document and mailing list

STATUS_HISTORY:
New              collador                         Tuesday, September 12, 2000 2:57:59 PM Assigned         collador                         Tuesday, September 12, 2000 2:57:59 PM WorkInProgress                                     Pending          morsteinj                        Thursday, September 14, 2000 9:08:25 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, September 14, 2000 9:04:02 AM Closed


AUDIT_TRAIL:
Wednesday, September 13, 2000 10:23:06 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 13, 2000 12:26:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 13, 2000 12:26:09 PM Closed           blankjw                          Wednesday, September 13, 2000 10:23:06 PM


SHORT_DESC:
client could proceed past the login screen

STATUS_HISTORY:
New              limneoss                         Wednesday, September 13, 2000 2:24:24 PM Assigned                                           WorkInProgress                                     Pending          limneoss                         Wednesday, September 13, 2000 2:24:24 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, September 13, 2000 10:21:19 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Wednesday, September 13, 2000 6:03:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Wednesday, September 13, 2000 6:03:19 PM Closed           blankjw                          Wednesday, September 13, 2000 10:21:19 PM


AUDIT_TRAIL:
Wednesday, September 13, 2000 6:17:37 PM  maldonal            Details changed.        Status changed from "New" to "Resolved" Wednesday, September 13, 2000 10:21:07 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, September 13, 2000 6:16:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, September 13, 2000 6:17:37 PM Closed           blankjw                          Wednesday, September 13, 2000 10:21:07 PM


AUDIT_TRAIL:
Wednesday, September 13, 2000 10:23:18 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 13, 2000 12:22:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 13, 2000 12:22:06 PM Closed           blankjw                          Wednesday, September 13, 2000 10:23:18 PM


AUDIT_TRAIL:
Wednesday, September 13, 2000 9:42:31 PM  maldonal            Status changed from "New" to "Resolved" Wednesday, September 13, 2000 10:20:07 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, September 13, 2000 9:28:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, September 13, 2000 9:42:30 PM Closed           blankjw                          Wednesday, September 13, 2000 10:20:07 PM


AUDIT_TRAIL:
Tuesday, September 12, 2000 3:14:29 PM  collador            Details changed.        Status changed from "Assigned" to "Pending" Tuesday, September 12, 2000 3:16:10 PM  collador            Category changed from "PO Online" to "MOL"        Item Affected changed from "Other" to "View uploaded document"        Short Description changed. Wednesday, September 13, 2000 10:40:26 AM  murraym            Assigned-to Individual changed from "" to "morsteinj" Thursday, September 14, 2000 9:04:02 AM  morsteinj            Status changed from "Pending" to "Resolved" Thursday, September 14, 2000 9:08:25 AM  morsteinj            Status changed from "Resolved" to "Pending" Friday, September 22, 2000 2:33:30 PM  dorszte            Short Description changed.

STATUS_HISTORY:
New              collador                         Tuesday, September 12, 2000 2:57:59 PM Assigned         collador                         Tuesday, September 12, 2000 2:57:59 PM WorkInProgress                                     Pending          murraym                          Thursday, October 05, 2000 12:30:13 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, September 14, 2000 9:04:02 AM Closed


AUDIT_TRAIL:
Tuesday, September 12, 2000 1:02:56 PM  collador            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed.        Status changed from "Assigned" to "Pending" Wednesday, September 13, 2000 10:40:47 AM  murraym            Assigned-to Individual changed from "" to "morsteinj" Friday, September 22, 2000 2:29:37 PM  dorszte            Short Description changed.

STATUS_HISTORY:
New              collador                         Tuesday, September 12, 2000 12:58:03 PM Assigned         collador                         Tuesday, September 12, 2000 12:58:03 PM WorkInProgress                                     Pending          murraym                          Thursday, October 05, 2000 12:30:29 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:17:09 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Thursday, September 14, 2000 11:28:34 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 14, 2000 11:28:34 AM Closed           murraym                          Tuesday, September 19, 2000 8:17:09 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 7:59:31 AM  kulasikj            Category changed from "PO Shipping" to "MOL"        Item Affected changed from "Prospect" to "Product information" Tuesday, September 19, 2000 8:26:37 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 14, 2000 11:31:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 14, 2000 11:31:02 AM Closed           murraym                          Tuesday, September 19, 2000 8:26:37 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:27:31 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Thursday, September 14, 2000 9:11:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, September 14, 2000 9:11:43 AM Closed           murraym                          Friday, September 15, 2000 7:27:31 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:27:19 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 14, 2000 9:14:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 14, 2000 9:14:49 AM Closed           murraym                          Friday, September 15, 2000 7:27:19 AM


AUDIT_TRAIL:
Thursday, September 14, 2000 5:01:35 PM  mackertj            Details changed. Friday, September 15, 2000 7:06:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, September 14, 2000 11:33:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, September 14, 2000 11:33:31 AM Closed           murraym                          Friday, September 15, 2000 7:06:02 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:05:13 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Thursday, September 14, 2000 4:09:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, September 14, 2000 4:09:21 PM Closed           murraym                          Friday, September 15, 2000 7:05:13 AM


AUDIT_TRAIL:
Friday, September 15, 2000 9:47:14 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, September 14, 2000 6:17:19 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, September 14, 2000 6:17:19 PM Closed           murraym                          Friday, September 15, 2000 9:47:14 AM


AUDIT_TRAIL:
Friday, September 15, 2000 7:05:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Thursday, September 14, 2000 12:03:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, September 14, 2000 12:03:30 PM Closed           murraym                          Friday, September 15, 2000 7:05:50 AM


STATUS_HISTORY:
New              limneoss                         Thursday, September 14, 2000 11:28:34 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 14, 2000 11:28:34 AM Closed


STATUS_HISTORY:
New              bullockt                         Friday, September 15, 2000 10:47:52 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Friday, September 15, 2000 10:47:52 AM Closed


STATUS_HISTORY:
New              limneoss                         Friday, September 15, 2000 3:51:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 15, 2000 3:51:43 PM Closed


STATUS_HISTORY:
New              limneoss                         Friday, September 15, 2000 12:09:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 15, 2000 12:09:31 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, September 15, 2000 10:19:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, September 15, 2000 10:19:57 AM Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:25:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Friday, September 15, 2000 10:47:52 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Friday, September 15, 2000 10:47:52 AM Closed           murraym                          Tuesday, September 19, 2000 8:25:42 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:26:12 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Friday, September 15, 2000 10:19:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, September 15, 2000 10:19:57 AM Closed           murraym                          Tuesday, September 19, 2000 8:26:12 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:16:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Friday, September 15, 2000 12:09:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 15, 2000 12:09:31 PM Closed           murraym                          Tuesday, September 19, 2000 8:16:57 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:25:30 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Friday, September 15, 2000 3:51:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 15, 2000 3:51:43 PM Closed           murraym                          Tuesday, September 19, 2000 8:25:30 AM


AUDIT_TRAIL:
Saturday, September 16, 2000 12:44:45 PM  dorszte            Priority changed from "Low" to "Medium" Saturday, September 16, 2000 2:36:50 PM  dorszte            Assigned-to Individual changed from "" to "murraym"

STATUS_HISTORY:
New              dorszte                          Saturday, September 16, 2000 9:39:46 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Saturday, September 16, 2000 9:39:46 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:25:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Saturday, September 16, 2000 10:49:04 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, September 16, 2000 10:49:04 AM Closed           murraym                          Tuesday, September 19, 2000 8:25:18 AM


AUDIT_TRAIL:
Saturday, September 16, 2000 12:44:45 PM  dorszte            Priority changed from "Low" to "Medium" Saturday, September 16, 2000 2:36:50 PM  dorszte            Assigned-to Individual changed from "" to "murraym" Tuesday, October 03, 2000 9:01:23 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              dorszte                          Saturday, September 16, 2000 9:39:46 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Saturday, September 16, 2000 9:39:46 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, October 03, 2000 9:01:22 AM Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:25:06 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, September 17, 2000 12:51:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, September 17, 2000 12:51:15 PM Closed           murraym                          Tuesday, September 19, 2000 8:25:06 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:24:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, September 17, 2000 12:58:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, September 17, 2000 12:58:08 PM Closed           murraym                          Tuesday, September 19, 2000 8:24:54 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:24:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, September 17, 2000 1:00:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, September 17, 2000 1:00:16 PM Closed           murraym                          Tuesday, September 19, 2000 8:24:42 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:24:30 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, September 17, 2000 1:17:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, September 17, 2000 1:17:42 PM Closed           murraym                          Tuesday, September 19, 2000 8:24:30 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:24:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, September 18, 2000 11:04:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, September 18, 2000 11:04:43 AM Closed           murraym                          Tuesday, September 19, 2000 8:24:18 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:16:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, September 18, 2000 4:30:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, September 18, 2000 4:30:07 PM Closed           murraym                          Tuesday, September 19, 2000 8:16:45 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:23:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, September 18, 2000 3:42:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, September 18, 2000 3:42:31 PM Closed           murraym                          Tuesday, September 19, 2000 8:23:51 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:24:06 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, September 18, 2000 12:56:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, September 18, 2000 12:56:05 PM Closed           murraym                          Tuesday, September 19, 2000 8:24:06 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:16:33 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, September 18, 2000 4:56:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, September 18, 2000 4:56:23 PM Closed           murraym                          Tuesday, September 19, 2000 8:16:33 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 7:28:39 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, September 18, 2000 10:00:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, September 18, 2000 10:00:18 PM Closed           murraym                          Tuesday, September 19, 2000 7:28:39 AM


AUDIT_TRAIL:
Monday, September 18, 2000 8:45:52 AM  kulasikj            Details changed. Tuesday, September 19, 2000 9:23:21 AM  murraym            Assigned-to Individual changed from "" to "kulasikj" Thursday, September 21, 2000 1:41:54 PM  kulasikj            Status changed from "Pending" to "Resolved"

CASE_CATEGORY_TYPE_ITEM:
MOL | Create Mailing | Price confirmation/ submit

STATUS_HISTORY:
New              kulasikj                         Monday, September 18, 2000 8:40:23 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, September 18, 2000 8:40:23 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 1:41:54 PM Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 8:56:41 AM  parkerpj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Landing site systems"        Short Description changed.        Status changed from "Assigned" to "Pending" Tuesday, September 19, 2000 10:47:30 AM  murraym            Assigned-to Individual changed from "" to "parkerpj" Wednesday, September 20, 2000 12:13:19 AM  blankjw            Status changed from "Pending" to "Resolved" Wednesday, September 20, 2000 7:16:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Tuesday, September 19, 2000 8:28:18 AM Assigned         parkerpj                         Tuesday, September 19, 2000 8:28:18 AM WorkInProgress                                     Pending          parkerpj                         Tuesday, September 19, 2000 8:56:41 AM Reassign                                           Escalated                                          Resolved         blankjw                          Wednesday, September 20, 2000 12:13:19 AM Closed           murraym                          Wednesday, September 20, 2000 7:16:50 AM


AUDIT_TRAIL:
Tuesday, September 19, 2000 10:45:59 AM  murraym            Assigned-to Individual changed from "" to "parkerpj"        Category changed from "Help Desk Infrastructure" to "MOL"        Item Affected changed from "Help Desk Pages" to "View account history"

CASE_CATEGORY_TYPE_ITEM:
MOL | Account Info | View account history

STATUS_HISTORY:
New              parkerpj                         Tuesday, September 19, 2000 9:02:28 AM Assigned                                           WorkInProgress   parkerpj                         Tuesday, September 19, 2000 9:02:28 AM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 4:50:35 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, September 19, 2000 9:35:58 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, September 19, 2000 9:35:58 AM Closed           blankjw                          Tuesday, September 19, 2000 4:50:35 PM


AUDIT_TRAIL:
Thursday, September 21, 2000 1:49:14 PM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              murraym                          Tuesday, September 19, 2000 9:50:35 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, September 19, 2000 9:50:35 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 1:49:14 PM Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 4:48:12 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Tuesday, September 19, 2000 1:49:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Tuesday, September 19, 2000 1:49:22 PM Closed           blankjw                          Tuesday, September 19, 2000 4:48:12 PM


AUDIT_TRAIL:
Tuesday, September 19, 2000 3:49:42 PM  maldonal            Status changed from "New" to "Resolved" Tuesday, September 19, 2000 4:47:06 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, September 19, 2000 3:42:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 19, 2000 3:49:42 PM Closed           blankjw                          Tuesday, September 19, 2000 4:47:05 PM


STATUS_HISTORY:
New              limneoss                         Tuesday, September 19, 2000 6:32:26 PM Assigned                                           WorkInProgress   limneoss                         Tuesday, September 19, 2000 6:32:26 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 4:11:10 PM  maldonal            Assigned-to Group changed from "HD-POLHelpDesk" to "HD-MOLProgMgmt"        Details changed.        Status changed from "New" to "Pending" Tuesday, September 19, 2000 4:12:11 PM  maldonal            Details changed.

STATUS_HISTORY:
New              maldonal                         Tuesday, September 19, 2000 3:51:53 PM Assigned                                           WorkInProgress                                     Pending          maldonal                         Tuesday, September 19, 2000 4:11:10 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Monday, September 25, 2000 12:57:13 PM  limneoss            Status changed from "WorkInProgress" to "Resolved" Wednesday, September 27, 2000 10:53:34 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Tuesday, September 19, 2000 6:32:26 PM Assigned                                           WorkInProgress   limneoss                         Tuesday, September 19, 2000 6:32:26 PM Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Monday, September 25, 2000 12:57:12 PM Closed           blankjw                          Wednesday, September 27, 2000 10:53:34 PM


AUDIT_TRAIL:
Tuesday, September 19, 2000 10:01:52 AM  murraym            Assigned-to Individual changed from "" to "limneoss"        Short Description changed. Monday, September 25, 2000 1:04:46 PM  limneoss            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 11:00:24 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Biles-could proceed past the login screen

STATUS_HISTORY:
New              limneoss                         Wednesday, September 13, 2000 2:24:24 PM Assigned                                           WorkInProgress                                     Pending          limneoss                         Wednesday, September 13, 2000 2:24:24 PM Reassign                                           Escalated                                          Resolved         limneoss                         Monday, September 25, 2000 1:04:46 PM Closed           blankjw                          Wednesday, September 27, 2000 11:00:24 PM


AUDIT_TRAIL:
Tuesday, September 19, 2000 10:45:59 AM  murraym            Assigned-to Individual changed from "" to "parkerpj"        Category changed from "Help Desk Infrastructure" to "MOL"        Item Affected changed from "Help Desk Pages" to "View account history" Thursday, September 28, 2000 11:34:24 AM  parkerpj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Tuesday, September 19, 2000 9:02:28 AM Assigned                                           WorkInProgress   parkerpj                         Tuesday, September 19, 2000 9:02:28 AM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, September 28, 2000 11:34:24 AM Closed


AUDIT_TRAIL:
Thursday, September 21, 2000 1:49:14 PM  kulasikj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:56:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Tuesday, September 19, 2000 9:50:35 AM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, September 19, 2000 9:50:35 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 1:49:14 PM Closed           blankjw                          Wednesday, September 27, 2000 10:56:38 PM


AUDIT_TRAIL:
Monday, September 18, 2000 8:45:52 AM  kulasikj            Details changed. Tuesday, September 19, 2000 9:23:21 AM  murraym            Assigned-to Individual changed from "" to "kulasikj" Thursday, September 21, 2000 1:41:54 PM  kulasikj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:57:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, September 18, 2000 8:40:23 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, September 18, 2000 8:40:23 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 1:41:54 PM Closed           blankjw                          Wednesday, September 27, 2000 10:57:51 PM


STATUS_HISTORY:
New              maldonal                         Tuesday, September 19, 2000 3:51:53 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Thursday, October 05, 2000 12:29:57 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 9:59:17 PM  jhasam1a            Details changed. Wednesday, September 20, 2000 12:35:16 AM  blankjw            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed. Wednesday, September 20, 2000 7:21:33 AM  murraym            Assigned-to Individual changed from "" to "blankjw" Wednesday, September 20, 2000 11:05:25 AM  dorszte            Status changed from "Assigned" to "WorkInProgress" Friday, September 22, 2000 2:27:28 PM  dorszte            Status changed from "WorkInProgress" to "Pending" Friday, September 22, 2000 2:28:30 PM  dorszte            Short Description changed.

STATUS_HISTORY:
New              blankjw                          Tuesday, September 19, 2000 9:39:04 PM Assigned         blankjw                          Tuesday, September 19, 2000 9:39:04 PM WorkInProgress   dorszte                          Wednesday, September 20, 2000 11:05:25 AM Pending          murraym                          Thursday, October 05, 2000 12:29:46 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:51:59 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, September 20, 2000 9:55:18 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, September 20, 2000 9:55:18 AM Closed           blankjw                          Wednesday, September 27, 2000 10:51:59 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:46:05 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Wednesday, September 20, 2000 4:55:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, September 20, 2000 4:55:47 PM Closed           blankjw                          Wednesday, September 27, 2000 10:46:05 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:46:53 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 20, 2000 3:34:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 20, 2000 3:34:41 PM Closed           blankjw                          Wednesday, September 27, 2000 10:46:53 PM


AUDIT_TRAIL:
Wednesday, September 20, 2000 5:01:08 PM  parkerpj            Details changed. Wednesday, September 20, 2000 5:52:59 PM  collador            Status changed from "WorkInProgress" to "Resolved" Wednesday, September 27, 2000 10:47:18 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, September 20, 2000 2:19:22 PM Assigned                                           WorkInProgress   parkerpj                         Wednesday, September 20, 2000 2:19:22 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, September 20, 2000 5:52:58 PM Closed           blankjw                          Wednesday, September 27, 2000 10:47:18 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:49:56 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Wednesday, September 20, 2000 11:24:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Wednesday, September 20, 2000 11:24:19 AM Closed           blankjw                          Wednesday, September 27, 2000 10:49:56 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:51:10 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 20, 2000 10:30:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 20, 2000 10:30:26 AM Closed           blankjw                          Wednesday, September 27, 2000 10:51:10 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:50:09 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, September 20, 2000 11:01:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, September 20, 2000 11:01:47 AM Closed           blankjw                          Wednesday, September 27, 2000 10:50:09 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:48:43 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, September 20, 2000 12:43:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, September 20, 2000 12:43:28 PM Closed           blankjw                          Wednesday, September 27, 2000 10:48:43 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:51:34 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Wednesday, September 20, 2000 10:14:40 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Wednesday, September 20, 2000 10:14:40 AM Closed           blankjw                          Wednesday, September 27, 2000 10:51:34 PM


STATUS_HISTORY:
New              blankjw                          Tuesday, September 19, 2000 9:39:04 PM Assigned         blankjw                          Tuesday, September 19, 2000 9:39:04 PM WorkInProgress   dorszte                          Wednesday, September 20, 2000 11:05:25 AM Pending          dorszte                          Friday, September 22, 2000 2:27:27 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, September 20, 2000 9:55:18 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, September 20, 2000 9:55:18 AM Closed


STATUS_HISTORY:
New              limneoss                         Wednesday, September 20, 2000 10:14:40 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Wednesday, September 20, 2000 10:14:40 AM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, September 20, 2000 11:01:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, September 20, 2000 11:01:47 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, September 20, 2000 10:30:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 20, 2000 10:30:26 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, September 20, 2000 12:43:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, September 20, 2000 12:43:28 PM Closed


STATUS_HISTORY:
New              limneoss                         Wednesday, September 20, 2000 11:24:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Wednesday, September 20, 2000 11:24:19 AM Closed


AUDIT_TRAIL:
Wednesday, September 20, 2000 5:01:08 PM  parkerpj            Details changed. Wednesday, September 20, 2000 5:52:59 PM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Wednesday, September 20, 2000 2:19:22 PM Assigned                                           WorkInProgress   parkerpj                         Wednesday, September 20, 2000 2:19:22 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Wednesday, September 20, 2000 5:52:58 PM Closed


STATUS_HISTORY:
New              mackertj                         Wednesday, September 20, 2000 4:55:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, September 20, 2000 4:55:47 PM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, September 20, 2000 3:34:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 20, 2000 3:34:41 PM Closed


AUDIT_TRAIL:
Friday, September 22, 2000 1:25:30 PM  collador            Status changed from "Pending" to "Resolved"

SHORT_DESC:
customer having problems with sign-in the program

STATUS_HISTORY:
New              morsteinj                        Thursday, September 21, 2000 8:37:52 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, September 21, 2000 8:37:52 AM Reassign                                           Escalated                                          Resolved         collador                         Friday, September 22, 2000 1:25:30 PM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, September 21, 2000 10:10:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 21, 2000 10:10:56 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, September 21, 2000 12:28:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 12:28:50 PM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, September 21, 2000 2:09:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, September 21, 2000 2:09:16 PM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, September 21, 2000 5:11:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 21, 2000 5:11:08 PM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, September 21, 2000 5:37:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, September 21, 2000 5:37:34 PM Closed


AUDIT_TRAIL:
Friday, September 22, 2000 1:25:30 PM  collador            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:40:49 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, September 21, 2000 8:37:52 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Thursday, September 21, 2000 8:37:52 AM Reassign                                           Escalated                                          Resolved         collador                         Friday, September 22, 2000 1:25:30 PM Closed           blankjw                          Wednesday, September 27, 2000 10:40:48 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:39:07 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 21, 2000 12:28:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 21, 2000 12:28:50 PM Closed           blankjw                          Wednesday, September 27, 2000 10:39:07 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:38:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, September 21, 2000 2:09:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, September 21, 2000 2:09:16 PM Closed           blankjw                          Wednesday, September 27, 2000 10:38:15 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:21:17 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Thursday, September 21, 2000 5:11:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 21, 2000 5:11:08 PM Closed           blankjw                          Wednesday, September 27, 2000 10:21:17 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:39:59 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Thursday, September 21, 2000 10:10:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, September 21, 2000 10:10:56 AM Closed           blankjw                          Wednesday, September 27, 2000 10:39:59 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:21:05 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Thursday, September 21, 2000 5:37:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Thursday, September 21, 2000 5:37:34 PM Closed           blankjw                          Wednesday, September 27, 2000 10:21:05 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 7:54:56 AM  morsteinj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:19:52 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, September 22, 2000 8:07:13 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, September 22, 2000 8:07:13 AM Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, September 26, 2000 7:54:56 AM Closed           blankjw                          Wednesday, September 27, 2000 10:19:52 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:19:40 PM  blankjw            Status changed from "Resolved" to "Closed"

CASE_CATEGORY_TYPE_ITEM:
MOL | Create Mailing | Select order options

STATUS_HISTORY:
New              mackertj                         Friday, September 22, 2000 10:04:07 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, September 22, 2000 10:04:07 AM Closed           blankjw                          Wednesday, September 27, 2000 10:19:40 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:19:28 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Friday, September 22, 2000 11:28:39 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 22, 2000 11:28:39 AM Closed           blankjw                          Wednesday, September 27, 2000 10:19:28 PM


AUDIT_TRAIL:
Friday, September 22, 2000 1:16:46 PM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Landing site systems"        Short Description changed.        Status changed from "Assigned" to "Resolved" Wednesday, September 27, 2000 10:18:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Friday, September 22, 2000 12:02:02 PM Assigned         dorszte                          Friday, September 22, 2000 12:02:02 PM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, September 22, 2000 1:16:46 PM Closed           blankjw                          Wednesday, September 27, 2000 10:18:51 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:17:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Friday, September 22, 2000 12:51:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, September 22, 2000 12:51:40 PM Closed           blankjw                          Wednesday, September 27, 2000 10:17:15 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:16:19 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Friday, September 22, 2000 4:00:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, September 22, 2000 4:00:08 PM Closed           blankjw                          Wednesday, September 27, 2000 10:16:19 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:15:12 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 6:58:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 6:58:24 PM Closed           blankjw                          Wednesday, September 27, 2000 10:15:12 PM


AUDIT_TRAIL:
Saturday, September 23, 2000 6:38:08 AM  dorszte            Status changed from "Assigned" to "Pending" Monday, September 25, 2000 9:04:01 AM  parkerpj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:15:00 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Friday, September 22, 2000 7:21:44 PM Assigned         jhasam1a                         Friday, September 22, 2000 7:21:44 PM WorkInProgress                                     Pending          dorszte                          Saturday, September 23, 2000 6:38:08 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, September 25, 2000 9:04:01 AM Closed           blankjw                          Wednesday, September 27, 2000 10:15:00 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:12:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 8:02:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 8:02:59 PM Closed           blankjw                          Wednesday, September 27, 2000 10:12:51 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:12:39 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 9:26:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 9:26:39 PM Closed           blankjw                          Wednesday, September 27, 2000 10:12:39 PM


STATUS_HISTORY:
New              morsteinj                        Friday, September 22, 2000 8:07:13 AM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Friday, September 22, 2000 8:07:13 AM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              mackertj                         Friday, September 22, 2000 10:04:07 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, September 22, 2000 10:04:07 AM Closed


STATUS_HISTORY:
New              limneoss                         Friday, September 22, 2000 11:28:39 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 22, 2000 11:28:39 AM Closed


AUDIT_TRAIL:
Friday, September 22, 2000 1:16:46 PM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Landing site systems"        Short Description changed.        Status changed from "Assigned" to "Resolved"

STATUS_HISTORY:
New              dorszte                          Friday, September 22, 2000 12:02:02 PM Assigned         dorszte                          Friday, September 22, 2000 12:02:02 PM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, September 22, 2000 1:16:46 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, September 22, 2000 12:51:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, September 22, 2000 12:51:40 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 6:58:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 6:58:24 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, September 22, 2000 4:00:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, September 22, 2000 4:00:08 PM Closed


AUDIT_TRAIL:
Saturday, September 23, 2000 6:38:08 AM  dorszte            Status changed from "Assigned" to "Pending" Monday, September 25, 2000 9:04:01 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              jhasam1a                         Friday, September 22, 2000 7:21:44 PM Assigned         jhasam1a                         Friday, September 22, 2000 7:21:44 PM WorkInProgress                                     Pending          dorszte                          Saturday, September 23, 2000 6:38:08 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, September 25, 2000 9:04:01 AM Closed


STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 8:24:55 PM Assigned                                           WorkInProgress                                     Pending          blankjw                          Friday, September 22, 2000 8:24:55 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 8:02:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 8:02:59 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 9:26:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, September 22, 2000 9:26:39 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 11:07:18 PM Assigned                                           WorkInProgress   blankjw                          Friday, September 22, 2000 11:07:18 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Saturday, September 23, 2000 3:15:42 PM  dorszte            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:11:26 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Saturday, September 23, 2000 1:48:01 PM Assigned                                           WorkInProgress                                     Pending          dorszte                          Saturday, September 23, 2000 1:48:01 PM Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, September 23, 2000 3:15:42 PM Closed           blankjw                          Wednesday, September 27, 2000 10:11:26 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:11:13 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Saturday, September 23, 2000 2:11:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, September 23, 2000 2:11:27 PM Closed           blankjw                          Wednesday, September 27, 2000 10:11:13 PM


AUDIT_TRAIL:
Monday, September 25, 2000 8:56:26 AM  parkerpj            Status changed from "New" to "Resolved" Wednesday, September 27, 2000 10:10:37 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Saturday, September 23, 2000 3:54:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, September 25, 2000 8:56:26 AM Closed           blankjw                          Wednesday, September 27, 2000 10:10:36 PM


AUDIT_TRAIL:
Monday, September 25, 2000 3:05:24 PM  kulasikj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:09:47 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, September 24, 2000 10:57:22 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, September 24, 2000 10:57:22 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, September 25, 2000 3:05:23 PM Closed           blankjw                          Wednesday, September 27, 2000 10:09:47 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:09:11 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Sunday, September 24, 2000 8:17:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Sunday, September 24, 2000 8:17:05 PM Closed           blankjw                          Wednesday, September 27, 2000 10:09:11 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 2:50:26 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, September 25, 2000 7:37:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, September 25, 2000 7:37:58 PM Closed           murraym                          Wednesday, September 27, 2000 2:50:26 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 9:35:14 AM  parkerpj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Delivery to addressee"        Short Description changed.        Status changed from "Assigned" to "WorkInProgress" Tuesday, September 26, 2000 3:36:18 PM  parkerpj            Status changed from "WorkInProgress" to "Resolved" Wednesday, September 27, 2000 10:05:54 PM  blankjw            Status changed from "Resolved" to "Closed"

ITEM_SPECIFICS:
Failure to deliver mailstream to Addressee

STATUS_HISTORY:
New              parkerpj                         Tuesday, September 26, 2000 9:27:26 AM Assigned         parkerpj                         Tuesday, September 26, 2000 9:27:26 AM WorkInProgress   parkerpj                         Tuesday, September 26, 2000 9:35:14 AM Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, September 26, 2000 3:36:18 PM Closed           blankjw                          Wednesday, September 27, 2000 10:05:54 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:00:40 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, September 26, 2000 5:30:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 26, 2000 5:30:30 PM Closed           blankjw                          Wednesday, September 27, 2000 10:00:40 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 5:39:52 PM  maldonal            Status changed from "New" to "Resolved" Wednesday, September 27, 2000 10:00:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, September 26, 2000 5:37:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 26, 2000 5:39:52 PM Closed           blankjw                          Wednesday, September 27, 2000 10:00:15 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:48:12 AM  bullockt            Status changed from "WorkInProgress" to "Resolved" Wednesday, September 27, 2000 10:00:02 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, September 26, 2000 6:03:50 PM Assigned                                           WorkInProgress   bullockt                         Tuesday, September 26, 2000 6:03:50 PM Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 27, 2000 9:48:12 AM Closed           blankjw                          Wednesday, September 27, 2000 10:00:02 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 4:26:41 PM  maldonal            Status changed from "New" to "Resolved" Wednesday, September 27, 2000 10:01:13 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, September 26, 2000 4:25:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 26, 2000 4:26:41 PM Closed           blankjw                          Wednesday, September 27, 2000 10:01:13 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:05:29 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Tuesday, September 26, 2000 10:36:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Tuesday, September 26, 2000 10:36:48 AM Closed           blankjw                          Wednesday, September 27, 2000 10:05:29 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:03:51 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, September 26, 2000 12:38:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, September 26, 2000 12:38:36 PM Closed           blankjw                          Wednesday, September 27, 2000 10:03:51 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 7:13:29 PM  maldonal            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:02:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Tuesday, September 26, 2000 1:47:17 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Tuesday, September 26, 2000 1:47:17 PM Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, September 26, 2000 7:13:29 PM Closed           blankjw                          Wednesday, September 27, 2000 10:02:38 PM


AUDIT_TRAIL:
Tuesday, September 26, 2000 1:09:13 PM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Landing site systems"        Short Description changed.        Status changed from "WorkInProgress" to "Pending" Tuesday, September 26, 2000 4:17:47 PM  parkerpj            Status changed from "Pending" to "Resolved" Wednesday, September 27, 2000 10:03:15 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Tuesday, September 26, 2000 1:01:45 PM Assigned                                           WorkInProgress   dorszte                          Tuesday, September 26, 2000 1:01:45 PM Pending          dorszte                          Tuesday, September 26, 2000 1:09:13 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Tuesday, September 26, 2000 4:17:47 PM Closed           blankjw                          Wednesday, September 27, 2000 10:03:15 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 10:04:04 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, September 26, 2000 12:11:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, September 26, 2000 12:11:39 PM Closed           blankjw                          Wednesday, September 27, 2000 10:04:04 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 1:04:44 PM  murraym            Assigned-to Individual changed from "" to "murraym"        Details changed. Wednesday, September 27, 2000 1:07:44 PM  murraym            Item Affected changed from "Upload lists" to "Service"

STATUS_HISTORY:
New              dorszte                          Wednesday, September 27, 2000 7:23:58 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, September 27, 2000 7:23:58 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:59:13 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, September 27, 2000 9:07:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, September 27, 2000 9:07:22 AM Closed           blankjw                          Wednesday, September 27, 2000 9:59:13 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:58:37 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 27, 2000 10:42:33 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 27, 2000 10:42:33 AM Closed           blankjw                          Wednesday, September 27, 2000 9:58:36 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:58:49 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Wednesday, September 27, 2000 10:11:04 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, September 27, 2000 10:11:04 AM Closed           blankjw                          Wednesday, September 27, 2000 9:58:49 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:58:24 PM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Is BRE/CRE still something in the works?

STATUS_HISTORY:
New              dorszte                          Wednesday, September 27, 2000 10:45:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, September 27, 2000 10:45:09 AM Closed           blankjw                          Wednesday, September 27, 2000 9:58:24 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:55:27 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Wednesday, September 27, 2000 2:05:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, September 27, 2000 2:05:46 PM Closed           blankjw                          Wednesday, September 27, 2000 9:55:27 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:55:57 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, September 27, 2000 1:52:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, September 27, 2000 1:52:31 PM Closed           blankjw                          Wednesday, September 27, 2000 9:55:57 PM


AUDIT_TRAIL:
Thursday, September 28, 2000 9:28:04 AM  bullockt            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 27, 2000 4:02:20 PM Assigned                                           WorkInProgress   bullockt                         Wednesday, September 27, 2000 4:02:20 PM Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, September 28, 2000 9:28:04 AM Closed


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:54:50 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, September 27, 2000 4:32:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, September 27, 2000 4:32:58 PM Closed           blankjw                          Wednesday, September 27, 2000 9:54:50 PM


AUDIT_TRAIL:
Thursday, September 28, 2000 7:38:54 AM  murraym            Details changed.        Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, September 27, 2000 10:22:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, September 27, 2000 10:22:06 PM Closed           murraym                          Thursday, September 28, 2000 7:38:54 AM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:55:02 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Wednesday, September 27, 2000 3:07:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, September 27, 2000 3:07:41 PM Closed           blankjw                          Wednesday, September 27, 2000 9:55:02 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:54:26 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, September 27, 2000 5:21:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, September 27, 2000 5:21:02 PM Closed           blankjw                          Wednesday, September 27, 2000 9:54:26 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:54:38 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, September 27, 2000 5:08:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, September 27, 2000 5:08:09 PM Closed           blankjw                          Wednesday, September 27, 2000 9:54:38 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:54:01 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Wednesday, September 27, 2000 5:43:22 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, September 27, 2000 5:43:22 PM Closed           blankjw                          Wednesday, September 27, 2000 9:54:01 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:52:36 PM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, September 27, 2000 9:21:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, September 27, 2000 9:21:54 PM Closed           blankjw                          Wednesday, September 27, 2000 9:52:36 PM


AUDIT_TRAIL:
Wednesday, September 27, 2000 9:31:55 PM  blankjw            Status changed from "New" to "Pending" Wednesday, September 27, 2000 9:34:34 PM  blankjw            Details changed. Thursday, September 28, 2000 5:35:09 PM  blankjw            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              blankjw                          Wednesday, September 27, 2000 9:26:41 PM Assigned                                           WorkInProgress                                     Pending          blankjw                          Wednesday, September 27, 2000 9:31:55 PM Reassign                                           Escalated                                          Resolved         blankjw                          Thursday, September 28, 2000 5:35:09 PM Closed


AUDIT_TRAIL:
Saturday, September 23, 2000 3:39:50 PM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Delivery to addressee"        Short Description changed. Wednesday, September 27, 2000 1:14:33 PM  murraym            Assigned-to Individual changed from "" to "limneoss"

ITEM_SPECIFICS:
Failure to deliver mailstream to Addressee in required time-frame

STATUS_HISTORY:
New              dorszte                          Saturday, September 23, 2000 1:10:12 PM Assigned                                           WorkInProgress                                     Pending          dorszte                          Saturday, September 23, 2000 1:10:12 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, September 28, 2000 11:50:00 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Thursday, September 28, 2000 9:25:20 AM Assigned                                           WorkInProgress                                     Pending          parkerpj                         Thursday, September 28, 2000 9:25:20 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Thursday, September 28, 2000 11:49:59 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 9:11:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 9:11:31 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, September 28, 2000 11:39:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, September 28, 2000 11:39:32 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, September 28, 2000 12:23:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, September 28, 2000 12:23:12 PM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 11:44:10 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 11:44:10 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 8:06:44 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 8:06:44 AM Closed


AUDIT_TRAIL:
Thursday, September 28, 2000 7:44:25 AM  murraym            Details changed.        Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 7:10:14 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 7:10:14 AM Closed           murraym                          Thursday, September 28, 2000 7:44:25 AM


STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 1:19:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 1:19:33 PM Closed


STATUS_HISTORY:
New              collador                         Thursday, September 28, 2000 12:55:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, September 28, 2000 12:55:12 PM Closed


STATUS_HISTORY:
New              dorszte                          Thursday, September 28, 2000 1:34:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, September 28, 2000 1:34:37 PM Closed


AUDIT_TRAIL:
Friday, September 29, 2000 1:02:28 PM  mackertj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              mackertj                         Thursday, September 28, 2000 1:31:11 PM Assigned                                           WorkInProgress                                     Pending          mackertj                         Thursday, September 28, 2000 1:31:11 PM Reassign                                           Escalated                                          Resolved         mackertj                         Friday, September 29, 2000 1:02:28 PM Closed


AUDIT_TRAIL:
Friday, September 29, 2000 10:10:07 AM  parkerpj            Status changed from "Assigned" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 3:34:59 PM Assigned         kulasikj                         Thursday, September 28, 2000 3:34:59 PM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, September 29, 2000 10:10:07 AM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 4:13:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 4:13:46 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 9:38:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 9:38:49 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 10:55:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 10:55:54 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 6:14:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 6:14:01 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 7:33:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 7:33:36 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 9:06:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 9:06:14 PM Closed


AUDIT_TRAIL:
Thursday, September 28, 2000 7:37:50 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Beals-question about how much a 300 quantity job will cost

STATUS_HISTORY:
New              morsteinj                        Thursday, September 28, 2000 6:50:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Thursday, September 28, 2000 6:50:53 AM Closed           murraym                          Thursday, September 28, 2000 7:37:50 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:03:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 8:06:44 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 8:06:44 AM Closed           murraym                          Tuesday, October 03, 2000 10:03:01 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:02:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Thursday, September 28, 2000 12:55:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Thursday, September 28, 2000 12:55:12 PM Closed           murraym                          Tuesday, October 03, 2000 10:02:18 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:02:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, September 28, 2000 9:11:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, September 28, 2000 9:11:31 AM Closed           murraym                          Tuesday, October 03, 2000 10:02:51 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:01:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 7:33:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 7:33:36 PM Closed           murraym                          Tuesday, October 03, 2000 10:01:21 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:00:37 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 10:55:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 10:55:54 PM Closed           murraym                          Tuesday, October 03, 2000 10:00:37 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:01:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Thursday, September 28, 2000 1:34:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Thursday, September 28, 2000 1:34:37 PM Closed           murraym                          Tuesday, October 03, 2000 10:01:54 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 10:01:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Thursday, September 28, 2000 4:13:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, September 28, 2000 4:13:46 PM Closed           murraym                          Tuesday, October 03, 2000 10:01:42 AM


AUDIT_TRAIL:
Friday, September 29, 2000 2:30:56 PM  collador            Status changed from "Pending" to "Resolved" Monday, October 02, 2000 8:05:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Friday, September 29, 2000 8:46:31 AM Assigned                                           WorkInProgress                                     Pending          collador                         Friday, September 29, 2000 8:46:31 AM Reassign                                           Escalated                                          Resolved         collador                         Friday, September 29, 2000 2:30:56 PM Closed           murraym                          Monday, October 02, 2000 8:05:08 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 9:29:22 AM  limneoss            Short Description changed. Tuesday, October 03, 2000 10:00:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Friday, September 29, 2000 12:55:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 29, 2000 12:55:28 PM Closed           murraym                          Tuesday, October 03, 2000 10:00:15 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 12:08:09 AM  blankjw            Status changed from "New" to "Closed"

STATUS_HISTORY:
New              jhasam1a                         Friday, September 29, 2000 6:57:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed           blankjw                          Tuesday, October 03, 2000 12:08:09 AM


STATUS_HISTORY:
New              morsteinj                        Friday, September 29, 2000 7:12:17 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, September 29, 2000 7:12:17 AM Closed


SHORT_DESC:
McKnight-asked if return envelope in the mailing

STATUS_HISTORY:
New              morsteinj                        Friday, September 29, 2000 7:34:11 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, September 29, 2000 7:34:11 AM Closed


AUDIT_TRAIL:
Friday, September 29, 2000 9:51:41 AM  parkerpj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Other inquiry"        Short Description changed.        Status changed from "Assigned" to "WorkInProgress"

STATUS_HISTORY:
New              parkerpj                         Friday, September 29, 2000 9:23:20 AM Assigned         parkerpj                         Friday, September 29, 2000 9:23:20 AM WorkInProgress   parkerpj                         Friday, September 29, 2000 9:51:41 AM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              limneoss                         Friday, September 29, 2000 12:55:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, September 29, 2000 12:55:28 PM Closed


STATUS_HISTORY:
New              jhasam1a                         Friday, September 29, 2000 6:57:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


ITEM_SPECIFICS:
Failure to print addresses to user specifications

SHORT_DESC:
Incorrect locations for ancillary endorsements

STATUS_HISTORY:
New              murraym                          Friday, September 29, 2000 3:19:34 PM Assigned         murraym                          Friday, September 29, 2000 3:19:34 PM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              bullockt                         Friday, September 29, 2000 2:43:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Friday, September 29, 2000 2:43:25 PM Closed


AUDIT_TRAIL:
Tuesday, October 03, 2000 9:59:52 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Saturday, September 30, 2000 1:28:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, September 30, 2000 1:28:58 PM Closed           murraym                          Tuesday, October 03, 2000 9:59:52 AM


AUDIT_TRAIL:
Tuesday, October 03, 2000 9:59:28 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Will mailing online allow her to ship packages?

STATUS_HISTORY:
New              dorszte                          Saturday, September 30, 2000 1:56:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, September 30, 2000 1:56:32 PM Closed           murraym                          Tuesday, October 03, 2000 9:59:28 AM


AUDIT_TRAIL:
Sunday, October 01, 2000 11:30:38 AM  kulasikj            Assigned-to Individual changed from "" to "kulasikj" Sunday, October 01, 2000 12:16:05 PM  kulasikj            Status changed from "Resolved" to "Pending" Thursday, October 05, 2000 10:05:22 PM  maldonal            Details changed. Friday, October 06, 2000 1:18:28 PM  murraym            Priority changed from "Low" to "High"

STATUS_HISTORY:
New              kulasikj                         Sunday, October 01, 2000 11:29:18 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, October 01, 2000 12:16:05 PM Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 01, 2000 11:29:18 AM Closed


STATUS_HISTORY:
New              kulasikj                         Sunday, October 01, 2000 7:18:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 01, 2000 7:18:36 AM Closed


AUDIT_TRAIL:
Sunday, October 01, 2000 10:19:46 PM  maldonal            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Assemble Order"        Short Description changed.        Status changed from "Assigned" to "WorkInProgress" Tuesday, October 03, 2000 11:17:00 AM  bullockt            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              maldonal                         Sunday, October 01, 2000 10:15:00 PM Assigned         maldonal                         Sunday, October 01, 2000 10:15:00 PM WorkInProgress   maldonal                         Sunday, October 01, 2000 10:19:46 PM Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, October 03, 2000 11:17:00 AM Closed


AUDIT_TRAIL:
Monday, October 02, 2000 2:55:28 PM  murraym            Short Description changed.        Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Monday, October 02, 2000 8:59:02 AM Assigned                                           WorkInProgress   collador                         Monday, October 02, 2000 8:59:02 AM Pending                                            Reassign                                           Escalated                                          Resolved         murraym                          Monday, October 02, 2000 2:55:28 PM Closed


AUDIT_TRAIL:
Monday, October 02, 2000 3:50:53 PM  bullockt            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Monday, October 02, 2000 10:19:23 AM Assigned                                           WorkInProgress   bullockt                         Monday, October 02, 2000 10:19:23 AM Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 02, 2000 3:50:53 PM Closed


AUDIT_TRAIL:
Monday, October 02, 2000 1:08:55 PM  bullockt            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Monday, October 02, 2000 10:58:19 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 02, 2000 10:58:19 AM Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 02, 2000 1:08:55 PM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 02, 2000 11:33:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 02, 2000 11:33:43 AM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 02, 2000 5:24:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 02, 2000 5:24:42 PM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 02, 2000 12:34:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 02, 2000 12:34:06 PM Closed


STATUS_HISTORY:
New              kulasikj                         Monday, October 02, 2000 1:15:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 02, 2000 1:15:03 PM Closed


STATUS_HISTORY:
New              dorszte                          Tuesday, October 03, 2000 12:21:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, October 03, 2000 12:21:04 PM Closed


STATUS_HISTORY:
New              kulasikj                         Tuesday, October 03, 2000 10:03:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Tuesday, October 03, 2000 10:03:20 AM Closed


AUDIT_TRAIL:
Tuesday, October 03, 2000 3:40:23 PM  collador            Assigned-to Individual changed from "" to "collador"        Status changed from "Resolved" to "Pending" Wednesday, October 04, 2000 9:34:42 AM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Tuesday, October 03, 2000 2:59:57 PM Assigned                                           WorkInProgress                                     Pending          collador                         Tuesday, October 03, 2000 3:40:23 PM Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, October 04, 2000 9:34:42 AM Closed


STATUS_HISTORY:
New              maldonal                         Tuesday, October 03, 2000 6:18:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Tuesday, October 03, 2000 6:18:48 PM Closed


AUDIT_TRAIL:
Tuesday, October 03, 2000 5:39:28 PM  bullockt            Details changed. Wednesday, October 04, 2000 10:27:37 AM  bullockt            Status changed from "WorkInProgress" to "Resolved"

SHORT_DESC:
Receives internal error when submitting payment

STATUS_HISTORY:
New              bullockt                         Tuesday, October 03, 2000 5:37:37 PM Assigned                                           WorkInProgress   bullockt                         Tuesday, October 03, 2000 5:37:37 PM Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, October 04, 2000 10:27:37 AM Closed


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 03, 2000 10:55:00 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, October 03, 2000 10:55:00 AM Closed


AUDIT_TRAIL:
Monday, October 02, 2000 10:14:13 PM  blankjw            Status changed from "WorkInProgress" to "Pending" Wednesday, October 04, 2000 2:06:03 PM  murraym            Assigned-to Individual changed from "" to "limneoss"

STATUS_HISTORY:
New              limneoss                         Monday, October 02, 2000 4:23:53 PM Assigned                                           WorkInProgress   limneoss                         Monday, October 02, 2000 4:23:53 PM Pending          blankjw                          Monday, October 02, 2000 10:14:13 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 04, 2000 11:14:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, October 04, 2000 11:14:32 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 04, 2000 11:47:38 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, October 04, 2000 11:47:38 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, October 04, 2000 12:24:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Wednesday, October 04, 2000 12:24:56 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, October 04, 2000 12:32:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, October 04, 2000 12:32:18 PM Closed


AUDIT_TRAIL:
Wednesday, October 04, 2000 12:06:12 PM  bullockt            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Preferences"        Short Description changed. Wednesday, October 04, 2000 1:30:23 PM  murraym            Assigned-to Individual changed from "" to "bullockt"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 04, 2000 12:00:38 PM Assigned                                           WorkInProgress   bullockt                         Wednesday, October 04, 2000 12:00:38 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, October 04, 2000 1:31:46 PM  murraym            Assigned-to Individual changed from "" to "limneoss"

STATUS_HISTORY:
New              matyasa                          Tuesday, October 03, 2000 10:30:12 PM Assigned                                           WorkInProgress   matyasa                          Tuesday, October 03, 2000 10:30:12 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, October 03, 2000 4:37:55 PM  limneoss            Details changed.        Short Description changed.        Status changed from "Assigned" to "Pending" Wednesday, October 04, 2000 1:32:04 PM  murraym            Assigned-to Individual changed from "" to "limneoss"

STATUS_HISTORY:
New              limneoss                         Tuesday, October 03, 2000 4:02:49 PM Assigned         limneoss                         Tuesday, October 03, 2000 4:02:49 PM WorkInProgress                                     Pending          limneoss                         Tuesday, October 03, 2000 4:37:54 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Friday, September 29, 2000 9:51:41 AM  parkerpj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Other inquiry"        Short Description changed.        Status changed from "Assigned" to "WorkInProgress" Wednesday, October 04, 2000 2:03:02 PM  murraym            Assigned-to Individual changed from "" to "parkerpj" Friday, October 06, 2000 11:11:54 AM  parkerpj            Status changed from "WorkInProgress" to "Pending" Friday, October 06, 2000 6:02:22 PM  parkerpj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              parkerpj                         Friday, September 29, 2000 9:23:20 AM Assigned         parkerpj                         Friday, September 29, 2000 9:23:20 AM WorkInProgress   parkerpj                         Friday, September 29, 2000 9:51:41 AM Pending          parkerpj                         Friday, October 06, 2000 11:11:54 AM Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 06, 2000 6:02:22 PM Closed


STATUS_HISTORY:
New              mackertj                         Wednesday, October 04, 2000 12:36:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, October 04, 2000 12:36:16 PM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 04, 2000 2:38:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Wednesday, October 04, 2000 2:38:23 PM Closed


STATUS_HISTORY:
New              parkerpj                         Wednesday, October 04, 2000 5:18:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Wednesday, October 04, 2000 5:18:01 PM Closed


STATUS_HISTORY:
New              mackertj                         Wednesday, October 04, 2000 5:02:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Wednesday, October 04, 2000 5:02:06 PM Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, October 04, 2000 6:03:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Wednesday, October 04, 2000 6:03:24 PM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 04, 2000 7:18:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, October 04, 2000 7:18:26 PM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 04, 2000 9:24:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Wednesday, October 04, 2000 9:24:33 PM Closed


AUDIT_TRAIL:
Monday, October 02, 2000 10:14:13 PM  blankjw            Status changed from "WorkInProgress" to "Pending" Wednesday, October 04, 2000 2:06:03 PM  murraym            Assigned-to Individual changed from "" to "limneoss" Thursday, October 19, 2000 5:07:36 PM  limneoss            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              limneoss                         Monday, October 02, 2000 4:23:53 PM Assigned                                           WorkInProgress   limneoss                         Monday, October 02, 2000 4:23:53 PM Pending          blankjw                          Monday, October 02, 2000 10:14:13 PM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:33 AM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, October 05, 2000 9:53:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, October 05, 2000 9:53:13 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 05, 2000 11:19:33 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, October 05, 2000 11:19:33 AM Closed


AUDIT_TRAIL:
Thursday, October 05, 2000 11:59:39 AM  kulasikj            Details changed.

SHORT_DESC:
What type of Paper is used? can you send Postcards?

STATUS_HISTORY:
New              kulasikj                         Thursday, October 05, 2000 11:56:44 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, October 05, 2000 11:56:44 AM Closed


AUDIT_TRAIL:
Thursday, October 05, 2000 11:53:19 AM  bullockt            Status changed from "Assigned" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Thursday, October 05, 2000 11:22:00 AM Assigned         bullockt                         Thursday, October 05, 2000 11:22:00 AM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, October 05, 2000 11:53:19 AM Closed


AUDIT_TRAIL:
Thursday, October 05, 2000 12:28:48 PM  limneoss            Status changed from "Resolved" to "Pending" Thursday, October 05, 2000 12:32:20 PM  murraym            Short Description changed.

STATUS_HISTORY:
New              limneoss                         Thursday, October 05, 2000 12:01:22 PM Assigned                                           WorkInProgress                                     Pending          limneoss                         Thursday, October 05, 2000 12:28:48 PM Reassign                                           Escalated                                          Resolved         limneoss                         Thursday, October 05, 2000 12:01:22 PM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, October 05, 2000 12:08:52 PM Assigned                                           WorkInProgress                                     Pending          limneoss                         Thursday, October 05, 2000 12:08:52 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 05, 2000 12:14:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, October 05, 2000 12:14:49 PM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 05, 2000 2:30:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Thursday, October 05, 2000 2:30:23 PM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 05, 2000 12:52:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, October 05, 2000 12:52:43 PM Closed


AUDIT_TRAIL:
Friday, October 06, 2000 12:56:28 PM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Thursday, October 05, 2000 4:07:34 PM Assigned                                           WorkInProgress   collador                         Thursday, October 05, 2000 4:07:34 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 06, 2000 12:56:28 PM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 05, 2000 4:36:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, October 05, 2000 4:36:10 PM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 05, 2000 4:12:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Thursday, October 05, 2000 4:12:20 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, October 05, 2000 9:24:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Thursday, October 05, 2000 9:24:27 PM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 06, 2000 1:29:23 PM Assigned                                           WorkInProgress   morsteinj                        Friday, October 06, 2000 1:29:23 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              blankjw                          Friday, October 06, 2000 5:49:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 06, 2000 5:49:32 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 06, 2000 5:49:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 06, 2000 5:49:43 PM Closed


STATUS_HISTORY:
New              limneoss                         Friday, October 06, 2000 1:33:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         limneoss                         Friday, October 06, 2000 1:33:16 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 06, 2000 4:01:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 06, 2000 4:01:25 PM Closed


AUDIT_TRAIL:
Friday, October 06, 2000 7:46:01 PM  blankjw            Details changed.        Item Affected changed from "Map list" to "View status"        Status changed from "WorkInProgress" to "Pending"

SHORT_DESC:
Client unsatisfied by length of time for mailing

STATUS_HISTORY:
New              mackertj                         Friday, October 06, 2000 5:27:17 PM Assigned                                           WorkInProgress   mackertj                         Friday, October 06, 2000 5:27:17 PM Pending          blankjw                          Friday, October 06, 2000 7:46:00 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 06, 2000 5:44:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 06, 2000 5:44:43 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 06, 2000 5:36:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 06, 2000 5:36:44 PM Closed


STATUS_HISTORY:
New              blankjw                          Friday, October 06, 2000 5:45:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 06, 2000 5:45:45 PM Closed


AUDIT_TRAIL:
Tuesday, October 10, 2000 4:57:36 PM  blankjw            Assigned-to Individual changed from "" to "blankjw"        Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Price confirmation/ submit"        Short Description changed.        Status changed from "Assigned" to "WorkInProgress" Saturday, October 14, 2000 2:58:29 PM  dorszte            Status changed from "WorkInProgress" to "Pending" Friday, October 20, 2000 1:22:04 PM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              blankjw                          Tuesday, October 10, 2000 4:50:29 PM Assigned         blankjw                          Tuesday, October 10, 2000 4:50:29 PM WorkInProgress   blankjw                          Tuesday, October 10, 2000 4:57:36 PM Pending          dorszte                          Saturday, October 14, 2000 2:58:29 PM Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 1:22:04 PM Closed


AUDIT_TRAIL:
Friday, October 13, 2000 5:32:01 PM  bullockt            Status changed from "Pending" to "Resolved" Saturday, October 14, 2000 1:24:26 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 12, 2000 11:37:32 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Thursday, October 12, 2000 11:37:32 AM Reassign                                           Escalated                                          Resolved         bullockt                         Friday, October 13, 2000 5:32:01 PM Closed           murraym                          Saturday, October 14, 2000 1:24:26 PM


AUDIT_TRAIL:
Monday, October 16, 2000 3:00:20 PM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Thursday, October 12, 2000 10:26:26 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Thursday, October 12, 2000 10:26:26 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:30 AM Closed


AUDIT_TRAIL:
Saturday, October 14, 2000 1:25:22 PM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, October 13, 2000 9:29:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 13, 2000 9:29:42 PM Closed           murraym                          Saturday, October 14, 2000 1:25:22 PM


AUDIT_TRAIL:
Saturday, October 14, 2000 1:21:52 PM  murraym            Item Affected changed from "Service" to "Other inquiry"        Short Description changed.        Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Friday, October 13, 2000 5:43:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Friday, October 13, 2000 5:43:42 PM Closed           murraym                          Saturday, October 14, 2000 1:21:52 PM


AUDIT_TRAIL:
Saturday, October 14, 2000 1:23:48 PM  murraym            Status changed from "Resolved" to "Pending" Monday, October 16, 2000 12:50:53 PM  bullockt            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Friday, October 13, 2000 4:31:16 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Saturday, October 14, 2000 1:23:48 PM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:28 AM Closed


AUDIT_TRAIL:
Saturday, October 14, 2000 12:27:18 PM  dorszte            Status changed from "New" to "Resolved" Saturday, October 14, 2000 1:08:38 PM  morsteinj            Assigned-to Individual changed from "" to "morsteinj"        Case type changed from "Problem" to "Question"        Details changed.        Item Affected changed from "Account Chargeback" to "Product information"        Short Description changed.        Status changed from "Resolved" to "WorkInProgress" Friday, October 20, 2000 1:32:27 PM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              murraym                          Saturday, October 14, 2000 11:33:57 AM Assigned                                           WorkInProgress   morsteinj                        Saturday, October 14, 2000 1:08:38 PM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:32:27 PM Closed


AUDIT_TRAIL:
Monday, October 16, 2000 10:01:29 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, October 15, 2000 8:53:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 15, 2000 8:53:29 AM Closed           murraym                          Monday, October 16, 2000 10:01:29 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 16, 2000 7:34:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:15 AM Closed


STATUS_HISTORY:
New              matyasa                          Monday, October 16, 2000 6:06:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:16 AM Closed


AUDIT_TRAIL:
Monday, October 23, 2000 1:27:46 AM  blankjw            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 4:59:32 PM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 4:59:32 PM Reassign                                           Escalated                                          Resolved         blankjw                          Monday, October 23, 2000 1:27:46 AM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 3:52:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:20 AM Closed


STATUS_HISTORY:
New              parkerpj                         Monday, October 16, 2000 2:52:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:21 AM Closed


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:32 AM  murraym            Status changed from "Pending" to "Resolved"

SHORT_DESC:
MOL Data Definitions and Program Information

STATUS_HISTORY:
New              collador                         Monday, October 16, 2000 9:50:47 AM Assigned                                           WorkInProgress                                     Pending          collador                         Monday, October 16, 2000 9:50:47 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:25 AM Closed


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:33 AM  murraym            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Monday, October 16, 2000 9:46:39 AM Assigned                                           WorkInProgress                                     Pending          collador                         Monday, October 16, 2000 9:46:39 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 4:17:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:18 AM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 5:27:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:16 AM Closed


STATUS_HISTORY:
New              maldonal                         Monday, October 16, 2000 3:28:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:20 AM Closed


SHORT_DESC:
Why do I get a discount on mail cost for 100 peices

STATUS_HISTORY:
New              kulasikj                         Monday, October 16, 2000 10:27:30 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:24 AM Closed


AUDIT_TRAIL:
Monday, October 16, 2000 9:48:38 AM  bullockt            Case type changed from "Change/Enhancement" to "Comment"        Status changed from "Resolved" to "Pending" Tuesday, October 17, 2000 9:03:34 AM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 9:43:44 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 9:48:38 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:33 AM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Monday, October 16, 2000 9:46:23 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, October 16, 2000 9:46:23 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed


STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 9:47:41 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 9:47:41 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:25 AM Closed


AUDIT_TRAIL:
Friday, October 13, 2000 8:34:59 AM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload document"        Short Description changed. Tuesday, October 17, 2000 9:06:36 AM  murraym            Assigned-to Individual changed from "" to "dorszte" Friday, October 20, 2000 1:17:26 PM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              dorszte                          Friday, October 13, 2000 8:19:19 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Friday, October 13, 2000 8:19:19 AM Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 1:17:26 PM Closed


STATUS_HISTORY:
New              maldonal                         Tuesday, October 17, 2000 7:40:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:48 AM Closed


STATUS_HISTORY:
New              matyasa                          Tuesday, October 17, 2000 7:09:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:49 AM Closed


STATUS_HISTORY:
New              matyasa                          Tuesday, October 17, 2000 5:36:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:58 AM Closed


STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 4:57:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:00 AM Closed


STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 4:06:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:01 AM Closed


STATUS_HISTORY:
New              parkerpj                         Tuesday, October 17, 2000 4:11:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:00 AM Closed


STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 4:29:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:00 AM Closed


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 2:57:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:03 AM Closed


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 2:41:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:04 AM Closed


STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 5:23:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:59 AM Closed


STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 2:22:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:04 AM Closed


STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 3:12:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:03 AM Closed


STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 1:56:17 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:05 AM Closed


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 9:06:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:09 AM Closed


SHORT_DESC:
Robertson-converted emails to delivering U.S mail

STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 8:49:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:11 AM Closed


AUDIT_TRAIL:
Tuesday, October 17, 2000 2:26:16 PM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Tuesday, October 17, 2000 8:55:45 AM Assigned                                           WorkInProgress   collador                         Tuesday, October 17, 2000 8:55:45 AM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:10 AM Closed


SHORT_DESC:
Request Mail by the Number kit for product details

STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 8:48:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:11 AM Closed


AUDIT_TRAIL:
Friday, October 20, 2000 1:05:11 PM  dorszte            Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 7:19:34 AM Assigned                                           WorkInProgress   morsteinj                        Tuesday, October 17, 2000 7:19:34 AM Pending          dorszte                          Friday, October 20, 2000 1:05:11 PM Reassign                                           Escalated                                          Resolved                                           Closed


SHORT_DESC:
customer called on Saturday about price structure

STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 7:26:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:13 AM Closed


SHORT_DESC:
Will the Egan Data center be called on as a Print site?

STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 9:12:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:09 AM Closed


STATUS_HISTORY:
New              limneoss                         Wednesday, October 18, 2000 2:23:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:37 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 1:59:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:38 AM Closed


STATUS_HISTORY:
New              limneoss                         Wednesday, October 18, 2000 1:52:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:38 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 12:55:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:40 AM Closed


AUDIT_TRAIL:
Saturday, October 21, 2000 8:03:37 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 11:49:25 AM Assigned                                           WorkInProgress   morsteinj                        Wednesday, October 18, 2000 11:49:25 AM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 8:03:37 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 11:41:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:42 AM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 11:46:58 AM  collador            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Product information"        Short Description changed. Saturday, October 21, 2000 7:47:54 AM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              collador                         Wednesday, October 18, 2000 11:36:03 AM Assigned                                           WorkInProgress                                     Pending          collador                         Wednesday, October 18, 2000 11:36:03 AM Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:47:54 AM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 11:13:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:43 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 9:53:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:44 AM Closed


STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 9:36:34 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:44 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 9:24:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:45 AM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 2:03:12 PM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

SHORT_DESC:
receipts that have inside mailing addresses in place

STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 9:14:53 AM Assigned                                           WorkInProgress   morsteinj                        Wednesday, October 18, 2000 9:14:53 AM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:46 AM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 8:11:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:46 AM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 7:25:30 AM  kulasikj            Status changed from "Resolved" to "Pending" Friday, October 20, 2000 12:48:30 PM  dorszte            Status changed from "Pending" to "Resolved"

SHORT_DESC:
Does the mailing include an electronic postmark

STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 7:24:17 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, October 18, 2000 7:25:30 AM Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 12:48:30 PM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 9:28:43 AM  kulasikj            Details changed. Wednesday, October 18, 2000 9:29:12 AM  kulasikj            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 6:51:39 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, October 18, 2000 6:51:39 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:47 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 9:11:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:25 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 8:47:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:26 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 8:18:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:27 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:44:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:27 AM Closed


STATUS_HISTORY:
New              blankjw                          Wednesday, October 18, 2000 6:04:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:30 AM Closed


AUDIT_TRAIL:
Friday, October 20, 2000 7:10:17 AM  dorszte            Status changed from "New" to "Resolved"

STATUS_HISTORY:
New              maldonal                         Wednesday, October 18, 2000 4:14:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 7:10:17 AM Closed


STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 3:37:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:33 AM Closed


SHORT_DESC:
Kopetsky-wants to be a print site for mol

STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 3:08:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:34 AM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 4:10:55 PM  sysadm            Category changed from "PO Shipping" to "MOL"        Item Affected changed from "Status Check" to "Account Chargeback" Wednesday, October 18, 2000 4:27:49 PM  blankjw            Item Affected changed from "Account Chargeback" to "Account Credit" Friday, October 20, 2000 7:10:17 AM  dorszte            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              normanel                         Wednesday, October 18, 2000 2:23:11 PM Assigned                                           WorkInProgress   normanel                         Wednesday, October 18, 2000 2:23:11 PM Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 7:10:17 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 3:02:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:34 AM Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, October 18, 2000 3:10:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:33 AM Closed


STATUS_HISTORY:
New              maldonal                         Wednesday, October 18, 2000 3:50:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:32 AM Closed


STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 4:23:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:32 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:22:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:29 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:24:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:29 AM Closed


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:40:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:28 AM Closed


AUDIT_TRAIL:
Wednesday, October 18, 2000 6:41:42 PM  blankjw            Assigned-to Individual changed from "bullockt" to "morsteinj"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 11, 2000 12:07:13 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:42 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Saturday, September 23, 2000 3:39:50 PM  dorszte            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Delivery to addressee"        Short Description changed. Wednesday, September 27, 2000 1:14:33 PM  murraym            Assigned-to Individual changed from "" to "limneoss" Wednesday, October 18, 2000 6:41:48 PM  blankjw            Assigned-to Individual changed from "limneoss" to "morsteinj"        Status changed from "Pending" to "WorkInProgress"

STATUS_HISTORY:
New              dorszte                          Saturday, September 23, 2000 1:10:12 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:48 PM Pending          dorszte                          Saturday, September 23, 2000 1:10:12 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Wednesday, October 04, 2000 1:32:22 PM  murraym            Assigned-to Individual changed from "" to "limneoss" Wednesday, October 18, 2000 6:41:46 PM  blankjw            Assigned-to Individual changed from "limneoss" to "morsteinj"        Status changed from "Assigned" to "WorkInProgress"

STATUS_HISTORY:
New              murraym                          Friday, September 29, 2000 3:19:34 PM Assigned         murraym                          Friday, September 29, 2000 3:19:34 PM WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:46 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, September 19, 2000 9:59:17 PM  jhasam1a            Details changed. Wednesday, September 20, 2000 12:35:16 AM  blankjw            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "View uploaded document"        Short Description changed. Wednesday, September 20, 2000 7:21:33 AM  murraym            Assigned-to Individual changed from "" to "blankjw" Wednesday, September 20, 2000 11:05:25 AM  dorszte            Status changed from "Assigned" to "WorkInProgress" Friday, September 22, 2000 2:27:28 PM  dorszte            Status changed from "WorkInProgress" to "Pending" Friday, September 22, 2000 2:28:30 PM  dorszte            Short Description changed. Wednesday, October 18, 2000 6:41:49 PM  blankjw            Assigned-to Individual changed from "blankjw" to "morsteinj"        Status changed from "Pending" to "WorkInProgress" Friday, October 20, 2000 3:32:27 PM  limneoss            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              blankjw                          Tuesday, September 19, 2000 9:39:04 PM Assigned         blankjw                          Tuesday, September 19, 2000 9:39:04 PM WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:49 PM Pending          murraym                          Thursday, October 05, 2000 12:29:46 PM Reassign                                           Escalated                                          Resolved         limneoss                         Friday, October 20, 2000 3:32:27 PM Closed


AUDIT_TRAIL:
Wednesday, October 04, 2000 12:06:12 PM  bullockt            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Preferences"        Short Description changed. Wednesday, October 04, 2000 1:30:23 PM  murraym            Assigned-to Individual changed from "" to "bullockt" Wednesday, October 18, 2000 6:41:45 PM  blankjw            Assigned-to Individual changed from "bullockt" to "morsteinj"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 04, 2000 12:00:38 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:45 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, October 03, 2000 4:37:55 PM  limneoss            Details changed.        Short Description changed.        Status changed from "Assigned" to "Pending" Wednesday, October 04, 2000 1:32:04 PM  murraym            Assigned-to Individual changed from "" to "limneoss" Wednesday, October 18, 2000 6:41:46 PM  blankjw            Assigned-to Individual changed from "limneoss" to "morsteinj"        Status changed from "Pending" to "WorkInProgress" Friday, October 20, 2000 3:27:53 PM  limneoss            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              limneoss                         Tuesday, October 03, 2000 4:02:49 PM Assigned         limneoss                         Tuesday, October 03, 2000 4:02:49 PM WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:46 PM Pending          limneoss                         Tuesday, October 03, 2000 4:37:54 PM Reassign                                           Escalated                                          Resolved         limneoss                         Friday, October 20, 2000 3:27:53 PM Closed


AUDIT_TRAIL:
Friday, October 13, 2000 10:38:04 AM  bullockt            Status changed from "WorkInProgress" to "Pending" Wednesday, October 18, 2000 6:41:42 PM  blankjw            Assigned-to Individual changed from "bullockt" to "morsteinj"        Status changed from "Pending" to "WorkInProgress"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 11, 2000 12:03:30 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:42 PM Pending          bullockt                         Friday, October 13, 2000 10:38:04 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:07:42 AM  murraym            Assigned-to Individual changed from "" to "bullockt" Wednesday, October 18, 2000 6:41:43 PM  blankjw            Assigned-to Individual changed from "bullockt" to "morsteinj"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 11, 2000 11:59:58 AM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:43 PM Pending                                            Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 7:26:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:23 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 7:29:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:23 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 7:35:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:22 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 7:42:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:22 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 7:52:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:21 AM Closed


STATUS_HISTORY:
New              parkerpj                         Thursday, October 19, 2000 9:09:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:20 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 9:34:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:19 AM Closed


SHORT_DESC:
Can I drop off mail to be stuffed and mailed?

STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 9:45:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:18 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 10:13:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:18 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 10:16:28 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 10:28:40 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 10:34:05 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed


SHORT_DESC:
Information on MOL price and capabilities

STATUS_HISTORY:
New              collador                         Thursday, October 19, 2000 10:51:04 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:16 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 11:14:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:15 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:18:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:15 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 11:24:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:15 AM Closed


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 11:29:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:14 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:20:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 1:59:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:08 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:04:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:14:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:38:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:13 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 11:53:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:12 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:58:46 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:12 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 12:22:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:11 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:24:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:02 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:19:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:02 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 4:19:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:03 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:07:38 PM Assigned                                           WorkInProgress                                     Pending          bullockt                         Thursday, October 19, 2000 4:07:38 PM Reassign                                           Escalated                                          Resolved                                           Closed


STATUS_HISTORY:
New              limneoss                         Thursday, October 19, 2000 3:44:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:03 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 3:36:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:04 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 2:31:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:05 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 3:19:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:04 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 3:15:47 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:05 AM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, October 19, 2000 2:31:09 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:06 AM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 2:29:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:06 AM Closed


STATUS_HISTORY:
New              limneoss                         Thursday, October 19, 2000 2:26:49 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:06 AM Closed


AUDIT_TRAIL:
Thursday, October 19, 2000 9:53:00 PM  matyasa            Status changed from "Resolved" to "Pending" Friday, October 20, 2000 7:12:41 PM  matyasa            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              matyasa                          Thursday, October 19, 2000 9:36:03 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Thursday, October 19, 2000 9:53:00 PM Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:12:41 PM Closed


AUDIT_TRAIL:
Friday, October 20, 2000 12:24:08 PM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              matyasa                          Thursday, October 19, 2000 9:08:25 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Thursday, October 19, 2000 9:08:25 PM Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 12:24:08 PM Closed


STATUS_HISTORY:
New              blankjw                          Thursday, October 19, 2000 8:25:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:54 AM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 6:46:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:58 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 5:59:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:59 AM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 5:31:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:00 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 5:31:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:01 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:44:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:02 AM Closed


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 12:26:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:11 AM Closed


SHORT_DESC:
MOL Basic Inquiry on How Details of Service

STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 12:51:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:10 AM Closed


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 12:55:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:10 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 1:34:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:09 AM Closed


AUDIT_TRAIL:
Saturday, October 21, 2000 7:47:23 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 1:48:32 PM Assigned                                           WorkInProgress   morsteinj                        Thursday, October 19, 2000 1:48:32 PM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 7:47:23 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 1:41:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:08 AM Closed


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 1:48:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:08 AM Closed


AUDIT_TRAIL:
Monday, October 23, 2000 3:18:46 PM  maldonal            Status changed from "WorkInProgress" to "Resolved"

ITEM_SPECIFICS:
Failure to fold document to specifications

STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 9:37:47 PM Assigned                                           WorkInProgress   maldonal                         Thursday, October 19, 2000 9:37:47 PM Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 3:18:46 PM Closed


STATUS_HISTORY:
New              matyasa                          Thursday, October 19, 2000 9:56:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:53 AM Closed


STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 10:59:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:53 AM Closed


SHORT_DESC:
Siegel-deposit funds into bulk mail and brm accounts

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 7:00:55 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 7:00:55 AM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 7:34:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 7:34:48 AM Closed


SHORT_DESC:
Webley-price quote and if service is available in a certain area code.

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 7:51:08 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 7:51:08 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 9:37:01 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 9:37:01 AM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 8:43:32 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 8:43:32 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 9:39:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 9:39:23 AM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 9:49:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 9:49:22 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 10:06:06 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 10:06:06 AM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 11:14:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 11:14:09 AM Closed


SHORT_DESC:
wanted to know if mol can be acessed w/o a computer

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 10:22:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 10:22:36 AM Closed


SHORT_DESC:
Carnahan-questions about how mailstream and processing works

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 11:02:27 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 11:02:27 AM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 12:12:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 12:12:46 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 12:31:50 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 12:31:50 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:52:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:52:14 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:31:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:31:53 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:54:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:54:33 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 12:55:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 12:55:59 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 1:54:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 1:54:15 PM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 1:50:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:50:48 PM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 1:24:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:24:59 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:56:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:56:24 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 1:57:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 1:57:57 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 2:13:38 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 2:13:38 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 2:25:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 2:25:00 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 2:28:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 2:28:53 PM Closed


AUDIT_TRAIL:
Saturday, October 21, 2000 7:31:55 AM  dorszte            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 2:39:21 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 2:39:21 PM Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:31:55 AM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 2:42:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 2:42:42 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 2:40:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 2:40:11 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 2:43:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 2:43:32 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 2:47:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 2:47:33 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 2:56:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 2:56:57 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:02:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:02:57 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 2:47:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 2:47:13 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 3:26:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 3:26:52 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 3:23:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 3:23:14 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:27:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:27:18 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 3:12:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 3:12:27 PM Closed


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:31:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:31:46 PM Closed


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 3:33:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 3:33:14 PM Closed


AUDIT_TRAIL:
Monday, October 23, 2000 4:06:46 PM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:54:38 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 3:54:38 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 4:06:46 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 3:34:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 3:34:12 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 4:09:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 4:09:06 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 4:16:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 4:16:37 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:15:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:15:16 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:17:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:17:23 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:32:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:32:07 PM Closed


AUDIT_TRAIL:
Monday, October 23, 2000 4:05:45 PM  collador            Status changed from "WorkInProgress" to "Resolved"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 4:34:45 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 4:34:45 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 4:05:45 PM Closed


AUDIT_TRAIL:
Friday, October 20, 2000 5:29:32 PM  limneoss            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "MOL systems"        Short Description changed. Friday, October 20, 2000 5:43:53 PM  dorszte            Status changed from "Assigned" to "Pending" Friday, October 20, 2000 6:41:47 PM  matyasa            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 4:35:43 PM Assigned         dorszte                          Friday, October 20, 2000 4:35:43 PM WorkInProgress                                     Pending          dorszte                          Friday, October 20, 2000 5:43:53 PM Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 6:41:47 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 5:05:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 5:05:51 PM Closed


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:40:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:40:21 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 5:51:51 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 5:51:51 PM Closed


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 5:13:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 5:13:52 PM Closed


STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:43:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:43:53 PM Closed


STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:03:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:03:48 PM Closed


STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 6:10:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 6:10:34 PM Closed


STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:46:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:46:32 PM Closed


AUDIT_TRAIL:
Saturday, October 21, 2000 7:27:30 AM  dorszte            Status changed from "Pending" to "Resolved"

STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 10:31:49 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Friday, October 20, 2000 10:31:49 PM Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:27:30 AM Closed


STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:50:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:50:40 PM Closed


AUDIT_TRAIL:
Wednesday, September 27, 2000 1:04:44 PM  murraym            Assigned-to Individual changed from "" to "murraym"        Details changed. Wednesday, September 27, 2000 1:07:44 PM  murraym            Item Affected changed from "Upload lists" to "Service" Thursday, October 26, 2000 7:38:42 AM  murraym            Item Affected changed from "Service" to "AMS"        Short Description changed.        Status changed from "Pending" to "Closed"

STATUS_HISTORY:
New              dorszte                          Wednesday, September 27, 2000 7:23:58 AM Assigned                                           WorkInProgress                                     Pending          dorszte                          Wednesday, September 27, 2000 7:23:58 AM Reassign                                           Escalated                                          Resolved                                           Closed           murraym                          Thursday, October 26, 2000 7:38:42 AM


AUDIT_TRAIL:
Wednesday, September 27, 2000 1:18:10 PM  murraym            Assigned-to Individual changed from "" to "blankjw" Wednesday, October 25, 2000 4:52:17 PM  blankjw            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:59 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 11:07:18 PM Assigned                                           WorkInProgress   blankjw                          Friday, September 22, 2000 11:07:18 PM Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Wednesday, October 25, 2000 4:52:17 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:59 AM


AUDIT_TRAIL:
Wednesday, September 27, 2000 2:08:40 PM  murraym            Assigned-to Individual changed from "" to "blankjw"        Item Affected changed from "View uploaded document" to "Upload document"        Short Description changed. Wednesday, October 25, 2000 10:54:51 AM  dorszte            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:13:00 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              blankjw                          Friday, September 22, 2000 8:24:55 PM Assigned                                           WorkInProgress                                     Pending          blankjw                          Friday, September 22, 2000 8:24:55 PM Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, October 25, 2000 10:54:51 AM Closed           blankjw                          Sunday, October 29, 2000 3:13:00 AM


AUDIT_TRAIL:
Saturday, October 14, 2000 1:23:48 PM  murraym            Status changed from "Resolved" to "Pending" Monday, October 16, 2000 12:50:53 PM  bullockt            Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:32:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Friday, October 13, 2000 4:31:16 PM Assigned                                           WorkInProgress                                     Pending          murraym                          Saturday, October 14, 2000 1:23:48 PM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:28 AM Closed           murraym                          Thursday, October 26, 2000 8:32:03 AM


AUDIT_TRAIL:
Saturday, October 14, 2000 12:59:05 PM  dorszte            Assigned-to Individual changed from "" to "limneoss" Wednesday, October 25, 2000 10:36:22 AM  morsteinj            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Tuesday, October 10, 2000 5:22:19 PM Assigned                                           WorkInProgress                                     Pending          limneoss                         Tuesday, October 10, 2000 5:22:19 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Wednesday, October 25, 2000 10:36:22 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:55 AM


AUDIT_TRAIL:
Saturday, October 14, 2000 12:27:18 PM  dorszte            Status changed from "New" to "Resolved" Saturday, October 14, 2000 1:08:38 PM  morsteinj            Assigned-to Individual changed from "" to "morsteinj"        Case type changed from "Problem" to "Question"        Details changed.        Item Affected changed from "Account Chargeback" to "Product information"        Short Description changed.        Status changed from "Resolved" to "WorkInProgress" Friday, October 20, 2000 1:32:27 PM  morsteinj            Status changed from "WorkInProgress" to "Resolved" Thursday, October 26, 2000 8:32:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Saturday, October 14, 2000 11:33:57 AM Assigned                                           WorkInProgress   morsteinj                        Saturday, October 14, 2000 1:08:38 PM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:32:27 PM Closed           murraym                          Thursday, October 26, 2000 8:32:03 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:32:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 16, 2000 7:34:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:15 AM Closed           murraym                          Thursday, October 26, 2000 8:32:01 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 16, 2000 6:06:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:16 AM Closed           murraym                          Thursday, October 26, 2000 8:32:01 AM


AUDIT_TRAIL:
Monday, October 23, 2000 1:27:46 AM  blankjw            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:52 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 4:59:32 PM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 4:59:32 PM Reassign                                           Escalated                                          Resolved         blankjw                          Monday, October 23, 2000 1:27:46 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:52 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:32:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 16, 2000 2:52:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:21 AM Closed           murraym                          Thursday, October 26, 2000 8:32:02 AM


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:33 AM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:38:07 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 9:47:41 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 9:47:41 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:25 AM Closed           murraym                          Thursday, October 26, 2000 8:38:07 AM


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:33 AM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:38:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 16, 2000 9:46:23 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, October 16, 2000 9:46:23 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed           murraym                          Thursday, October 26, 2000 8:38:08 AM


AUDIT_TRAIL:
Monday, October 16, 2000 9:48:38 AM  bullockt            Case type changed from "Change/Enhancement" to "Comment"        Status changed from "Resolved" to "Pending" Tuesday, October 17, 2000 9:03:34 AM  murraym            Short Description changed.        Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:38:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 9:43:44 AM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 16, 2000 9:48:38 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed           murraym                          Thursday, October 26, 2000 8:38:08 AM


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:32 AM  murraym            Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:38:07 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, October 16, 2000 9:50:47 AM Assigned                                           WorkInProgress                                     Pending          collador                         Monday, October 16, 2000 9:50:47 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:25 AM Closed           murraym                          Thursday, October 26, 2000 8:38:07 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 16, 2000 10:27:30 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:24 AM Closed           murraym                          Thursday, October 26, 2000 8:32:02 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 16, 2000 4:17:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:18 AM Closed           murraym                          Thursday, October 26, 2000 8:32:01 AM


AUDIT_TRAIL:
Tuesday, October 17, 2000 9:03:33 AM  murraym            Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:38:08 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Monday, October 16, 2000 9:46:39 AM Assigned                                           WorkInProgress                                     Pending          collador                         Monday, October 16, 2000 9:46:39 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:26 AM Closed           murraym                          Thursday, October 26, 2000 8:38:08 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:58 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 4:29:25 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:00 AM Closed           murraym                          Thursday, October 26, 2000 8:31:58 AM


STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 3:12:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:03 AM Closed           murraym                          Thursday, October 26, 2000 8:31:58 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:59 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Tuesday, October 17, 2000 2:22:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:04 AM Closed           murraym                          Thursday, October 26, 2000 8:31:59 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:32:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 7:26:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:13 AM Closed           murraym                          Thursday, October 26, 2000 8:32:00 AM


AUDIT_TRAIL:
Friday, October 20, 2000 1:05:11 PM  dorszte            Status changed from "WorkInProgress" to "Pending" Tuesday, October 24, 2000 6:54:13 AM  morsteinj            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:51 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 7:19:34 AM Assigned                                           WorkInProgress   morsteinj                        Tuesday, October 17, 2000 7:19:34 AM Pending          dorszte                          Friday, October 20, 2000 1:05:11 PM Reassign                                           Escalated                                          Resolved         morsteinj                        Tuesday, October 24, 2000 6:54:13 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:51 AM


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 9:06:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:09 AM Closed           murraym                          Thursday, October 26, 2000 8:32:00 AM


STATUS_HISTORY:
New              morsteinj                        Tuesday, October 17, 2000 2:57:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:04:03 AM Closed           murraym                          Thursday, October 26, 2000 8:31:59 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Tuesday, October 17, 2000 7:40:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:48 AM Closed           murraym                          Thursday, October 26, 2000 8:31:57 AM


STATUS_HISTORY:
New              bullockt                         Tuesday, October 17, 2000 5:23:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:59 AM Closed           murraym                          Thursday, October 26, 2000 8:31:57 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:52 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 9:11:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:25 AM Closed           murraym                          Thursday, October 26, 2000 8:31:52 AM


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 8:18:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:27 AM Closed           murraym                          Thursday, October 26, 2000 8:31:52 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:53 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:44:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:27 AM Closed           murraym                          Thursday, October 26, 2000 8:31:53 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:39:12 AM  murraym            Item Affected changed from "Advertising" to "Product information"        Short Description changed.        Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              limneoss                         Wednesday, October 18, 2000 2:23:00 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:37 AM Closed           murraym                          Thursday, October 26, 2000 8:39:12 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 12:55:04 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:40 AM Closed           murraym                          Thursday, October 26, 2000 8:31:54 AM


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:24:55 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:29 AM Closed           murraym                          Thursday, October 26, 2000 8:31:54 AM


STATUS_HISTORY:
New              matyasa                          Wednesday, October 18, 2000 6:40:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:28 AM Closed           murraym                          Thursday, October 26, 2000 8:31:53 AM


AUDIT_TRAIL:
Saturday, October 21, 2000 8:03:37 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:42 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 11:49:25 AM Assigned                                           WorkInProgress   morsteinj                        Wednesday, October 18, 2000 11:49:25 AM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 8:03:37 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:42 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:55 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 9:36:34 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:44 AM Closed           murraym                          Thursday, October 26, 2000 8:31:55 AM


AUDIT_TRAIL:
Wednesday, October 18, 2000 11:46:58 AM  collador            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Product information"        Short Description changed. Saturday, October 21, 2000 7:47:54 AM  dorszte            Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:31:55 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Wednesday, October 18, 2000 11:36:03 AM Assigned                                           WorkInProgress                                     Pending          collador                         Wednesday, October 18, 2000 11:36:03 AM Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:47:54 AM Closed           murraym                          Thursday, October 26, 2000 8:31:55 AM


AUDIT_TRAIL:
Wednesday, October 18, 2000 9:28:43 AM  kulasikj            Details changed. Wednesday, October 18, 2000 9:29:12 AM  kulasikj            Status changed from "Pending" to "Resolved" Thursday, October 26, 2000 8:31:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Wednesday, October 18, 2000 6:51:39 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Wednesday, October 18, 2000 6:51:39 AM Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:47 AM Closed           murraym                          Thursday, October 26, 2000 8:31:56 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Wednesday, October 18, 2000 8:11:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:46 AM Closed           murraym                          Thursday, October 26, 2000 8:31:56 AM


STATUS_HISTORY:
New              bullockt                         Wednesday, October 18, 2000 9:24:53 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:45 AM Closed           murraym                          Thursday, October 26, 2000 8:31:56 AM


AUDIT_TRAIL:
Wednesday, October 18, 2000 6:41:42 PM  blankjw            Assigned-to Individual changed from "bullockt" to "morsteinj" Wednesday, October 25, 2000 11:26:46 AM  dorszte            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:55 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Wednesday, October 11, 2000 12:07:13 PM Assigned                                           WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:42 PM Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, October 25, 2000 11:26:46 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:55 AM


AUDIT_TRAIL:
Wednesday, October 04, 2000 1:32:22 PM  murraym            Assigned-to Individual changed from "" to "limneoss" Wednesday, October 18, 2000 6:41:46 PM  blankjw            Assigned-to Individual changed from "limneoss" to "morsteinj"        Status changed from "Assigned" to "WorkInProgress" Wednesday, October 25, 2000 11:10:07 AM  dorszte            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:59 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              murraym                          Friday, September 29, 2000 3:19:34 PM Assigned         murraym                          Friday, September 29, 2000 3:19:34 PM WorkInProgress   blankjw                          Wednesday, October 18, 2000 6:41:46 PM Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, October 25, 2000 11:10:07 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:59 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Thursday, October 19, 2000 9:56:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:53 AM Closed           murraym                          Thursday, October 26, 2000 8:31:49 AM


AUDIT_TRAIL:
Monday, October 23, 2000 3:18:46 PM  maldonal            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:26 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Thursday, October 19, 2000 9:37:47 PM Assigned                                           WorkInProgress   maldonal                         Thursday, October 19, 2000 9:37:47 PM Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 3:18:46 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:26 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:34:34 AM  murraym            Status changed from "Resolved" to "Assigned" Thursday, October 26, 2000 9:14:00 AM  bullockt            Category changed from "General USPS" to "MOL"        Item Affected changed from "Delivery Standards" to "Other inquiry"        Status changed from "Assigned" to "Resolved" Sunday, October 29, 2000 3:12:29 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 6:36:42 PM Assigned         murraym                          Thursday, October 26, 2000 7:34:34 AM WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Thursday, October 26, 2000 9:14:00 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:29 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:19:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:02 AM Closed           murraym                          Thursday, October 26, 2000 8:31:51 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:04 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 4:19:05 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:03 AM Closed           murraym                          Thursday, October 26, 2000 8:38:04 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:44:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:02 AM Closed           murraym                          Thursday, October 26, 2000 8:31:50 AM


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 5:59:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:02:59 AM Closed           murraym                          Thursday, October 26, 2000 8:31:50 AM


AUDIT_TRAIL:
Tuesday, October 24, 2000 11:09:15 AM  bullockt            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:30 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 4:07:38 PM Assigned                                           WorkInProgress                                     Pending          bullockt                         Thursday, October 19, 2000 4:07:38 PM Reassign                                           Escalated                                          Resolved         bullockt                         Tuesday, October 24, 2000 11:09:14 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:30 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:05 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 2:31:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:05 AM Closed           murraym                          Thursday, October 26, 2000 8:38:05 AM


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 3:36:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:04 AM Closed           murraym                          Thursday, October 26, 2000 8:38:05 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:26:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 12:22:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:11 AM Closed           murraym                          Thursday, October 26, 2000 7:26:42 AM


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 12:26:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:11 AM Closed           murraym                          Thursday, October 26, 2000 7:26:42 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:26:41 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 12:51:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:10 AM Closed           murraym                          Thursday, October 26, 2000 7:26:41 AM


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 12:55:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:10 AM Closed           murraym                          Thursday, October 26, 2000 7:26:41 AM


AUDIT_TRAIL:
Saturday, October 21, 2000 7:47:23 AM  morsteinj            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:34 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 1:48:32 PM Assigned                                           WorkInProgress   morsteinj                        Thursday, October 19, 2000 1:48:32 PM Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 7:47:23 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:34 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:06 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 1:48:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:08 AM Closed           murraym                          Thursday, October 26, 2000 8:38:06 AM


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:04:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed           murraym                          Thursday, October 26, 2000 8:38:06 AM


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:14:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed           murraym                          Thursday, October 26, 2000 8:38:06 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:25:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 10:13:19 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:18 AM Closed           murraym                          Thursday, October 26, 2000 7:25:42 AM


STATUS_HISTORY:
New              mackertj                         Thursday, October 19, 2000 10:16:28 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed           murraym                          Thursday, October 26, 2000 7:25:42 AM


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 10:28:40 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed           murraym                          Thursday, October 26, 2000 7:25:42 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:25:41 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 10:34:05 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:17 AM Closed           murraym                          Thursday, October 26, 2000 7:25:41 AM


STATUS_HISTORY:
New              collador                         Thursday, October 19, 2000 10:51:04 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:16 AM Closed           murraym                          Thursday, October 26, 2000 8:31:51 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:26:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:18:29 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:15 AM Closed           murraym                          Thursday, October 26, 2000 7:26:45 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:26:44 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 11:24:50 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:15 AM Closed           murraym                          Thursday, October 26, 2000 7:26:44 AM


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 11:29:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:14 AM Closed           murraym                          Thursday, October 26, 2000 7:26:44 AM


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:38:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:13 AM Closed           murraym                          Thursday, October 26, 2000 7:26:44 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:26:43 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 11:53:13 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:12 AM Closed           murraym                          Thursday, October 26, 2000 7:26:43 AM


STATUS_HISTORY:
New              bullockt                         Thursday, October 19, 2000 11:58:46 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:12 AM Closed           murraym                          Thursday, October 26, 2000 7:26:43 AM


STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 2:20:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:07 AM Closed           murraym                          Thursday, October 26, 2000 8:38:05 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:25:43 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 9:45:35 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:18 AM Closed           murraym                          Thursday, October 26, 2000 7:25:43 AM


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 9:34:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:19 AM Closed           murraym                          Thursday, October 26, 2000 7:25:43 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:25:44 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Thursday, October 19, 2000 9:09:42 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:20 AM Closed           murraym                          Thursday, October 26, 2000 7:25:44 AM


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 7:42:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:22 AM Closed           murraym                          Thursday, October 26, 2000 8:31:51 AM


STATUS_HISTORY:
New              morsteinj                        Thursday, October 19, 2000 7:29:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:23 AM Closed           murraym                          Thursday, October 26, 2000 7:25:44 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 7:25:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Thursday, October 19, 2000 7:26:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Friday, October 20, 2000 1:03:23 AM Closed           murraym                          Thursday, October 26, 2000 7:25:45 AM


AUDIT_TRAIL:
Saturday, October 21, 2000 7:27:30 AM  dorszte            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:14 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 10:31:49 PM Assigned                                           WorkInProgress                                     Pending          matyasa                          Friday, October 20, 2000 10:31:49 PM Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:27:30 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:13 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:44 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:50:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:50:40 PM Closed           murraym                          Thursday, October 26, 2000 8:31:44 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:45 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:46:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:46:32 PM Closed           murraym                          Thursday, October 26, 2000 8:31:45 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:46 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:03:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:03:48 PM Closed           murraym                          Thursday, October 26, 2000 8:31:46 AM


STATUS_HISTORY:
New              matyasa                          Friday, October 20, 2000 7:43:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Friday, October 20, 2000 7:43:53 PM Closed           murraym                          Thursday, October 26, 2000 8:31:45 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:59 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:32:07 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:32:07 PM Closed           murraym                          Thursday, October 26, 2000 8:37:59 AM


AUDIT_TRAIL:
Monday, October 23, 2000 4:06:46 PM  collador            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:17 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:54:38 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 3:54:38 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 4:06:46 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:17 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:00 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 3:33:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 3:33:14 PM Closed           murraym                          Thursday, October 26, 2000 8:38:00 AM


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:27:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:27:18 PM Closed           murraym                          Thursday, October 26, 2000 8:31:46 AM


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:31:46 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:31:46 PM Closed           murraym                          Thursday, October 26, 2000 8:31:46 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:48 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 1:24:59 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:24:59 PM Closed           murraym                          Thursday, October 26, 2000 8:31:48 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:01 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 1:50:48 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 1:50:48 PM Closed           murraym                          Thursday, October 26, 2000 8:38:01 AM


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 2:28:53 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 2:28:53 PM Closed           murraym                          Thursday, October 26, 2000 8:38:01 AM


AUDIT_TRAIL:
Saturday, October 21, 2000 7:31:55 AM  dorszte            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:20 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 2:39:21 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 2:39:21 PM Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 7:31:55 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:20 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:47 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Friday, October 20, 2000 2:43:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Friday, October 20, 2000 2:43:32 PM Closed           murraym                          Thursday, October 26, 2000 8:31:47 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 2:47:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 2:47:33 PM Closed           murraym                          Thursday, October 26, 2000 8:38:01 AM


STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 3:02:57 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Friday, October 20, 2000 3:02:57 PM Closed           murraym                          Thursday, October 26, 2000 8:31:47 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 3:12:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 3:12:27 PM Closed           murraym                          Thursday, October 26, 2000 8:38:00 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:03 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 11:14:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 11:14:09 AM Closed           murraym                          Thursday, October 26, 2000 8:38:03 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:38:02 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:52:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:52:14 PM Closed           murraym                          Thursday, October 26, 2000 8:38:02 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:54:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:54:33 PM Closed           murraym                          Thursday, October 26, 2000 8:38:02 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 12:56:24 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 12:56:24 PM Closed           murraym                          Thursday, October 26, 2000 8:38:02 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 3:23:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 3:23:14 PM Closed           murraym                          Thursday, October 26, 2000 8:38:00 AM


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 3:34:12 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 3:34:12 PM Closed           murraym                          Thursday, October 26, 2000 8:38:00 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:15:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:15:16 PM Closed           murraym                          Thursday, October 26, 2000 8:37:59 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:17:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:17:23 PM Closed           murraym                          Thursday, October 26, 2000 8:37:59 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:58 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 4:40:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 4:40:21 PM Closed           murraym                          Thursday, October 26, 2000 8:37:58 AM


AUDIT_TRAIL:
Monday, October 23, 2000 4:05:45 PM  collador            Status changed from "WorkInProgress" to "Resolved" Sunday, October 29, 2000 3:12:16 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              collador                         Friday, October 20, 2000 4:34:45 PM Assigned                                           WorkInProgress   collador                         Friday, October 20, 2000 4:34:45 PM Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 4:05:45 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:16 AM


STATUS_HISTORY:
New              parkerpj                         Friday, October 20, 2000 5:13:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Friday, October 20, 2000 5:13:52 PM Closed           murraym                          Thursday, October 26, 2000 8:37:58 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 10:06:06 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 10:06:06 AM Closed           murraym                          Thursday, October 26, 2000 8:38:03 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 9:39:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 9:39:23 AM Closed           murraym                          Thursday, October 26, 2000 8:38:03 AM


STATUS_HISTORY:
New              mackertj                         Friday, October 20, 2000 9:37:01 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Friday, October 20, 2000 9:37:01 AM Closed           murraym                          Thursday, October 26, 2000 8:38:04 AM


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 7:51:08 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 7:51:08 AM Closed           murraym                          Thursday, October 26, 2000 8:31:48 AM


STATUS_HISTORY:
New              morsteinj                        Friday, October 20, 2000 7:34:48 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Friday, October 20, 2000 7:34:48 AM Closed           murraym                          Thursday, October 26, 2000 8:31:49 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:41 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Saturday, October 21, 2000 4:16:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, October 21, 2000 4:16:34 PM Closed           murraym                          Thursday, October 26, 2000 8:31:41 AM


STATUS_HISTORY:
New              matyasa                          Saturday, October 21, 2000 4:13:02 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, October 21, 2000 4:13:02 PM Closed           murraym                          Thursday, October 26, 2000 8:31:41 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:42 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Saturday, October 21, 2000 3:22:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, October 21, 2000 3:22:52 PM Closed           murraym                          Thursday, October 26, 2000 8:31:42 AM


STATUS_HISTORY:
New              matyasa                          Saturday, October 21, 2000 3:30:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, October 21, 2000 3:30:52 PM Closed           murraym                          Thursday, October 26, 2000 8:31:41 AM


AUDIT_TRAIL:
Wednesday, October 25, 2000 10:21:11 AM  dorszte            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:12 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 1:35:07 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, October 21, 2000 1:35:07 PM Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, October 25, 2000 10:21:11 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:12 AM


STATUS_HISTORY:
New              dorszte                          Saturday, October 21, 2000 1:15:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 1:15:10 PM Closed           murraym                          Thursday, October 26, 2000 8:31:42 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:43 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 11:43:31 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 11:43:31 AM Closed           murraym                          Thursday, October 26, 2000 8:31:43 AM


STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 10:49:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 10:49:54 AM Closed           murraym                          Thursday, October 26, 2000 8:31:44 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:13 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              dorszte                          Saturday, October 21, 2000 10:38:43 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         dorszte                          Saturday, October 21, 2000 10:38:43 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:13 AM


STATUS_HISTORY:
New              matyasa                          Saturday, October 21, 2000 10:57:09 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Saturday, October 21, 2000 10:57:09 AM Closed           murraym                          Thursday, October 26, 2000 8:31:43 AM


STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 9:01:02 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 9:01:02 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:13 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:11 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 1:43:18 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         morsteinj                        Saturday, October 21, 2000 1:43:18 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:11 AM


STATUS_HISTORY:
New              morsteinj                        Saturday, October 21, 2000 3:06:48 PM Assigned                                           WorkInProgress                                     Pending          morsteinj                        Saturday, October 21, 2000 3:06:48 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:10 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Sunday, October 22, 2000 3:19:13 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Sunday, October 22, 2000 3:19:13 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:10 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:57 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 1:43:03 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 1:43:03 PM Closed           murraym                          Thursday, October 26, 2000 8:37:57 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:39 AM  murraym            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Price / can I mail a folded piece no envelope?

STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 12:46:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 12:46:23 PM Closed           murraym                          Thursday, October 26, 2000 8:31:39 AM


STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 12:37:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 12:37:11 PM Closed           murraym                          Thursday, October 26, 2000 8:37:58 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:40 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 8:53:33 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 8:53:33 AM Closed           murraym                          Thursday, October 26, 2000 8:31:40 AM


STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 8:40:24 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 8:40:24 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:11 AM


STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 12:17:56 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 12:17:56 PM Closed           murraym                          Thursday, October 26, 2000 8:31:40 AM


STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 12:41:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Sunday, October 22, 2000 12:41:15 PM Closed           murraym                          Thursday, October 26, 2000 8:31:39 AM


AUDIT_TRAIL:
Wednesday, October 25, 2000 11:48:06 AM  murraym            Details changed. Wednesday, October 25, 2000 12:12:15 PM  murraym            Item Affected changed from "Product information" to "Credit card"        Short Description changed.

STATUS_HISTORY:
New              kulasikj                         Sunday, October 22, 2000 1:35:36 PM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Sunday, October 22, 2000 1:35:36 PM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:14 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 10:05:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 10:05:58 PM Closed           murraym                          Thursday, October 26, 2000 8:31:14 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:15 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 9:47:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 9:47:52 PM Closed           murraym                          Thursday, October 26, 2000 8:31:15 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:11:56 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 9:16:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 9:16:08 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:56 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 9:11:36 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 9:11:36 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:56 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 9:05:26 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 9:08:37 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 9:08:37 PM Closed           murraym                          Thursday, October 26, 2000 9:05:26 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 7:30:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 7:30:01 PM Closed           murraym                          Thursday, October 26, 2000 9:05:26 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:16 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 7:12:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 7:12:34 PM Closed           murraym                          Thursday, October 26, 2000 8:31:16 AM


AUDIT_TRAIL:
Wednesday, October 25, 2000 9:01:05 AM  dorszte            Status changed from "WorkInProgress" to "Pending"

STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 6:37:41 PM Assigned                                           WorkInProgress   maldonal                         Monday, October 23, 2000 6:37:41 PM Pending          dorszte                          Wednesday, October 25, 2000 9:01:05 AM Reassign                                           Escalated                                          Resolved                                           Closed


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:18 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 6:09:15 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 6:09:15 PM Closed           murraym                          Thursday, October 26, 2000 8:31:18 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:17 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 6:19:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 6:19:40 PM Closed           murraym                          Thursday, October 26, 2000 8:31:17 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 9:05:27 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 4:44:16 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 4:44:16 PM Closed           murraym                          Thursday, October 26, 2000 9:05:27 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:11:58 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 4:49:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 4:49:54 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:58 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:49 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 4:53:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 4:53:45 PM Closed           murraym                          Thursday, October 26, 2000 8:37:49 AM


AUDIT_TRAIL:
Wednesday, October 25, 2000 8:08:32 AM  dorszte            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:11:58 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 4:53:55 PM Assigned                                           WorkInProgress                                     Pending          bullockt                         Monday, October 23, 2000 4:53:55 PM Reassign                                           Escalated                                          Resolved         dorszte                          Wednesday, October 25, 2000 8:08:32 AM Closed           blankjw                          Sunday, October 29, 2000 3:11:58 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 5:06:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 5:06:21 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:58 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:20 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 5:34:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 5:34:26 PM Closed           murraym                          Thursday, October 26, 2000 8:31:20 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:19 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 5:37:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 5:37:06 PM Closed           murraym                          Thursday, October 26, 2000 8:31:19 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 6:04:41 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 6:04:41 PM Closed           murraym                          Thursday, October 26, 2000 8:31:19 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:51 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 3:35:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 3:35:31 PM Closed           murraym                          Thursday, October 26, 2000 8:37:51 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:50 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 3:39:42 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 3:39:42 PM Closed           murraym                          Thursday, October 26, 2000 8:37:50 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:01 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 3:48:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 3:48:45 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:01 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:00 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 4:06:33 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 4:06:33 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:00 AM


STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 4:07:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 4:07:44 PM Closed           murraym                          Thursday, October 26, 2000 8:37:50 AM


STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 4:11:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 4:11:45 PM Closed           murraym                          Thursday, October 26, 2000 8:37:50 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 4:15:06 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 4:15:06 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:00 AM


STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 4:18:32 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 4:18:32 PM Closed           murraym                          Thursday, October 26, 2000 8:37:49 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:11:59 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 4:31:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 4:31:29 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:59 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 4:41:26 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 4:41:26 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:59 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:03 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 3:13:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 3:13:39 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:03 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 3:15:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 3:15:20 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:03 AM


AUDIT_TRAIL:
Tuesday, October 24, 2000 12:20:39 PM  dorszte            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              martinezm                        Monday, October 23, 2000 3:19:19 PM Assigned                                           WorkInProgress                                     Pending          martinezm                        Monday, October 23, 2000 3:19:19 PM Reassign                                           Escalated                                          Resolved         dorszte                          Tuesday, October 24, 2000 12:20:39 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:02 AM


STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 3:23:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 3:23:43 PM Closed           murraym                          Thursday, October 26, 2000 8:37:51 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:02 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 3:25:45 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 3:25:45 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:02 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 3:27:43 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 3:27:43 PM Closed           murraym                          Thursday, October 26, 2000 9:05:27 AM


STATUS_HISTORY:
New              blankjw                          Monday, October 23, 2000 3:28:20 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         blankjw                          Monday, October 23, 2000 3:28:20 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:02 AM


STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 3:31:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 3:31:30 PM Closed           murraym                          Thursday, October 26, 2000 8:37:51 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:53 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 2:03:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 2:03:29 PM Closed           murraym                          Thursday, October 26, 2000 8:37:53 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:05 AM  blankjw            Status changed from "Resolved" to "Closed"

SHORT_DESC:
Provide how to instructions for doc upload

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 2:26:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 2:26:40 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:05 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:52 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 2:27:10 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 2:27:10 PM Closed           murraym                          Thursday, October 26, 2000 8:37:52 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 2:33:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 2:33:11 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:05 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 2:54:01 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 2:54:01 PM Closed           murraym                          Thursday, October 26, 2000 8:37:52 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:04 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 2:55:23 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 2:55:23 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:04 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:21 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 2:56:35 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 2:56:35 PM Closed           murraym                          Thursday, October 26, 2000 8:31:20 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 2:58:28 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 2:58:28 PM Closed           murraym                          Thursday, October 26, 2000 8:37:52 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 2:59:39 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 2:59:39 PM Closed           murraym                          Thursday, October 26, 2000 8:31:20 AM


STATUS_HISTORY:
New              collador                         Monday, October 23, 2000 3:00:08 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 3:00:08 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:04 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 1:06:30 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 1:06:30 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:06 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:54 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 1:08:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 1:08:11 PM Closed           murraym                          Thursday, October 26, 2000 8:37:54 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 1:11:14 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 1:11:14 PM Closed           murraym                          Thursday, October 26, 2000 8:37:54 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 1:13:29 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 1:13:29 PM Closed           murraym                          Thursday, October 26, 2000 8:31:21 AM


STATUS_HISTORY:
New              collador                         Monday, October 23, 2000 1:18:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 1:18:40 PM Closed           murraym                          Thursday, October 26, 2000 8:37:53 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 1:21:31 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 1:21:31 PM Closed           murraym                          Thursday, October 26, 2000 8:31:21 AM


STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 1:22:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 1:22:40 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:06 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 1:25:27 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 1:25:27 PM Closed           murraym                          Thursday, October 26, 2000 8:37:53 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:55 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 11:09:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 11:09:49 AM Closed           murraym                          Thursday, October 26, 2000 8:37:55 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:31:22 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 11:18:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 11:18:26 AM Closed           murraym                          Thursday, October 26, 2000 8:31:22 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:07 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 11:32:26 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 11:32:26 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:07 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 11:34:16 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 11:34:16 AM Closed           murraym                          Thursday, October 26, 2000 8:37:55 AM


STATUS_HISTORY:
New              collador                         Monday, October 23, 2000 11:46:45 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 11:46:45 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:07 AM


AUDIT_TRAIL:
Monday, October 23, 2000 2:16:14 PM  parkerpj            Category changed from "PO Online" to "MOL"        Details changed.        Item Affected changed from "Other" to "Upload document"        Status changed from "New" to "Resolved" Sunday, October 29, 2000 3:12:06 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 11:47:49 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 2:16:14 PM Closed           blankjw                          Sunday, October 29, 2000 3:12:06 AM


STATUS_HISTORY:
New              collador                         Monday, October 23, 2000 11:55:56 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         collador                         Monday, October 23, 2000 11:55:56 AM Closed           murraym                          Thursday, October 26, 2000 8:37:55 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 1:05:11 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 1:05:11 PM Closed           murraym                          Thursday, October 26, 2000 8:37:54 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:09 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 8:54:20 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 8:54:20 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:09 AM


STATUS_HISTORY:
New              mackertj                         Monday, October 23, 2000 9:08:07 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         mackertj                         Monday, October 23, 2000 9:08:07 AM Closed           murraym                          Thursday, October 26, 2000 8:37:57 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 9:29:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 9:29:23 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:09 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:12:08 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              bullockt                         Monday, October 23, 2000 10:00:54 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         bullockt                         Monday, October 23, 2000 10:00:54 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:08 AM


AUDIT_TRAIL:
Thursday, October 26, 2000 8:37:56 AM  murraym            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 10:25:47 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 10:25:47 AM Closed           murraym                          Thursday, October 26, 2000 8:37:56 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 10:42:36 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 10:42:36 AM Closed           murraym                          Thursday, October 26, 2000 8:37:56 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 10:53:22 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 10:53:22 AM Closed           murraym                          Thursday, October 26, 2000 8:37:56 AM


STATUS_HISTORY:
New              parkerpj                         Monday, October 23, 2000 11:07:57 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         parkerpj                         Monday, October 23, 2000 11:07:57 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:08 AM


AUDIT_TRAIL:
Monday, October 23, 2000 10:45:39 AM  kulasikj            Status changed from "Pending" to "Resolved" Sunday, October 29, 2000 3:12:09 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 7:18:13 AM Assigned                                           WorkInProgress                                     Pending          kulasikj                         Monday, October 23, 2000 7:18:13 AM Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 10:45:39 AM Closed           blankjw                          Sunday, October 29, 2000 3:12:09 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 8:15:23 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 8:15:23 AM Closed           murraym                          Thursday, October 26, 2000 8:31:22 AM


STATUS_HISTORY:
New              kulasikj                         Monday, October 23, 2000 8:45:12 AM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         kulasikj                         Monday, October 23, 2000 8:45:12 AM Closed           murraym                          Thursday, October 26, 2000 8:37:57 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 6:07:21 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 6:07:21 PM Closed           murraym                          Thursday, October 26, 2000 8:31:18 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 6:55:52 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 6:55:52 PM Closed           murraym                          Thursday, October 26, 2000 8:31:17 AM


AUDIT_TRAIL:
Sunday, October 29, 2000 3:11:57 AM  blankjw            Status changed from "Resolved" to "Closed"

STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 7:16:40 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 7:16:40 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:57 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 7:31:44 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 7:31:44 PM Closed           murraym                          Thursday, October 26, 2000 8:31:16 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 7:50:34 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 7:50:34 PM Closed           murraym                          Thursday, October 26, 2000 8:31:15 AM


STATUS_HISTORY:
New              maldonal                         Monday, October 23, 2000 7:40:54 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         maldonal                         Monday, October 23, 2000 7:40:54 PM Closed           blankjw                          Sunday, October 29, 2000 3:11:57 AM


STATUS_HISTORY:
New              matyasa                          Monday, October 23, 2000 8:00:58 PM Assigned                                           WorkInProgress                                     Pending                                            Reassign                                           Escalated                                          Resolved         matyasa                          Monday, October 23, 2000 8:00:58 PM Closed           murraym                          Thursday, October 26, 2000 8:31:15 AM


