Problems, Issues and Complaints with Mail Services

Need help with a local mail service issue? Click here and we will be happy to contact the Postal Service on your behalf. The Postal Service will look into your issue and respond directly to you with their findings and corrective action. The Commission will monitor the process and receive a copy of the Postal Service’s response to ensure that the problem was handled appropriately.

You should know: The Commission monitors reported service issues to determine if there is a pattern which might affect service nationwide that we should address. In general, however, local postal employees are in the best position to investigate and correct local service issues. The following links can direct you to the Postal Service’s appropriate local, regional and national contact points for addressing service issues. Click here