Contacting the Commission
How to contact the PRC: The Commission welcomes your comments, suggestions and feedback on how the Commission or
the Postal Service can do a better job. We are also pleased to assist you if you are having problems with your postal service.
When you contact us with a mail service issue, your inquiry is documented at the Commission and forwarded to the Office of the
Consumer Advocate for the Postal Service. The Postal Service then will look into your issue and respond directly to you within 45 days
with their findings and corrective action. The Commission also will receive a copy of the Postal Service’s response so that we can verify
that the problem was handled appropriately. We also monitor reported service issues to determine if there is a pattern which might affect
service nationwide that we should address.