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Consumer Information

Rate or Service Inquiries

The Commission has issued new rules for handling of Complaints and Rate or Service Inquiries as part of its responsibilities under the Postal Accountability and Enhancement Act of 2006. These rules are designed to streamline the process for hearing complaints, and establish a rate or service inquiry procedure to deal with issues which do not require formal procedures. Individual rate or service inquiries are referred to the Office of the Consumer Advocate of the Postal Service to assist customers. The Postal Service has 45 days to respond to customers and advise the Commission of the resolution or their inability to do so. To further ensure transparency and accountability, the Postal Service provides a monthly Report to the Commission on Rate and Service Inquiries summarizing in narrative form the major subject areas, along with information shared with the customers. Prior to placing this report on the website, the Commission ensures that it is in compliance with the Privacy Act to accommodate any privacy concerns.

Rules for Complaints and Rate or Service Inquiries: Order 195 - see pages 43-51
USPS monthly reports on Rate and Service Inquiries

Information on USPS service performance for market dominant products, including letters, flats, parcels, and special services:

USPS service performance goals
USPS actual service performance results

Information on Appeals of Postal Service Determinations to close or consolidate Post Offices:

PRC Form 61-Participant Statement

USPS Contacts for Mail Delivery and Service Issues

If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. To find your local District Consumer Affairs Office, please see  USPS Consumer Affairs Office Locator.

For US Postal Service (USPS) mail delivery and service related issues, please contact any of the following.

Customer Service:

Mail: Consumer Advocate

US Postal Service

475 L'Enfant Plaza, SW, Room 4131
Email: CA Response Team@usps.gov
Phone: 1-800-ASK-USPS (1-800-275-8777)

The post office nearest you:   USPS Post Office Locator

Customer Service information: USPS Customer Service

If you wish to contact the USPS because you are unable to get resolution from the District Consumer Affairs Office, please contact:

Mail: Consumer Advocate

US Postal Service

475 L'Enfant Plaza, SW, Room 4131

Washington, DC 20260-5601
Phone: 202-268-2000

US Postal Service responses to frequently asked questions (FAQs): USPS FAQs

Other Consumer Interest Links

Consumer.GOV
USPS Zip Code Lookup