Office of Public Affairs & Government Relations (PAGR)
The Office of Public Affairs & Government Relations serves as the public face of the Commission.
The Office is the Commission's primary resource in support of public outreach and education; media
relations; and liaison with Congress, the United States Postal Service, and other government
agencies. The Office provides information for consumers and responds to their inquiries. Informal complaints regarding individual rate and service inquiries are referred to the Consumer Advocate of the Postal Service. The Office
works closely with members of Congress and their staff. PAGR advises Commissioners and PRC staff on
legislative issues and policies related to the Commission and the Postal Service in addition to
coordinating the preparation of both Congressional testimony and Congressional inquiries concerning
PRC policies and activities.
Complaints and Service Issues
When Congress enacted postal reform in 2006, it enhanced the Commission's role in resolving concerns or
issues with the Postal Service. We are available to assist in the resolution of nearly any concern or issue
a customer has with the level of his or her service. The Commission created two tracks for resolving such
issues, Complaints, and the less formal Rate or Service Inquiries.
for a link to our Consumer Complaint Guide. Click here
for a template for a formal Complaint. Click here to report a rate or service issue.
Contact the Office of Public Affairs & Government Relations: